Best Liability Claims Management Podcasts (2025)

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Inside ‘Gotchas That’ll Getchya’ | IJA Aftershow: Fred Fisher 32:54

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4h ago32:54

32:54

Fred Fisher discusses the hidden traps in policy wording, D&O vs. E&O coverage gaps, and why the industry’s obsession with profit threatens insurance’s core purpose of financial protection with Insurance Journal Academy’s George Jack! Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/gotchas-that…

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From Simple Claims to Complex Automation | ITC 2025 1:46

18h ago1:46

1:46

Insurance Journal’s Allen Laman was at ITC in Las Vegas, talking with Nathan Golia of Celent. Golia discussed how artificial intelligence is advancing—moving beyond routine claims to managing even the most complex cases—and how companies are finding smarter, more efficient ways to put AI to work. Get your free ticket to this year’s Insurance Journa…

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Episode # 80 - Knowledge is Power 55:55

3h ago55:55

55:55

Send us a text This one’s for the adjusters who keep learning even when nobody’s paying for training anymore. Heather and Chantal talk about what real professional development looks like today — from learning policy language on your own to staying sharp as tech, AI, and consumer expectations change faster than your claim count. They dig into why mo…

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PPE, Liability, and Risk Management in Cannabis Workplaces | Insuring Cannabis Summit 2025 3:12

10h ago3:12

3:12

Summer Wilson explains that serious and willful misconduct isn’t insurable and stresses employers’ duty to provide appropriate PPE—drawing on lessons from a fatal inhalation case and pointing to OSHA-style guidance—as the cannabis industry matures from novelty to standard risk management practices in this clip from the Insuring Cannabis Summit. To …

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EP. 108: How Agentic AI is Supercharging the Insurance Workforce 17:28

22h ago17:28

17:28

In this episode, John Kain, director of financial services market development at AWS, shares how insurers are moving beyond traditional generative AI toward intelligent, autonomous workflows that can make decisions, execute tasks, and work together like human employees. From customer service and claims processing to training and onboarding, he says…

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True Crime Meets Claims: How a Stolen 1930s Watch Was Recovered by the FBI 2:57

22h ago2:57

2:57

A stolen 1930s Patek Philippe watch resurfaced eight years later in Colombia, leading to a successful FBI recovery thanks to claims data linking it back to the original insurer. Watch this short clip from the latest Expert Viewpoints video with Claims Journal’s Don Jergler and Katya Hills of The Watch Register. To view the full interview visit http…

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Inside E&S Property Underwriting | IJA Aftershow: John Brunette 14:56

1d ago14:56

14:56

John Brunette joins the Academy of Insurance’s George Jack and Patrick Wraight, to break down why E&S property markets are booming, what drives placement decisions, and how evolving construction methods are reshaping underwriting. Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/e-s-property-und…

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The Future of Claims Is in the Sky | ITC 2025 3:27

1d ago3:27

3:27

InsurTech is moving beyond automation—discover how one-inch imagery and AI models are reshaping how insurers understand risk from above. Watch this interview with Claims Journal’s Kelly De La Mora and Jenna Kinsman of Eagleview at ITC 2025 in Las Vegas! Register for Insurance Journal’s Risky Future Summit for free, here: https://riskyfuture.com/ Th…

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How InsurTech Is Redefining the Policyholder Journey | ITC 2025 2:33

2d ago2:33

2:33

Kelly De La Mora from Claims Journal hits the ITC Vegas floor to uncover the top three benefits of InsurTech, with Paul Disney of Nearmap – faster settlements, greater accuracy, and an improved policyholder experience – reshaping how insurance serves its customers. To get your free ticket for the next virtual event, Risky Future, visit https://risk…

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Risky Future 2025: The Online Event for Risk Management Pros 0:42

2d ago0:42

0:42

https://riskyfuture.com/ Get ahead of the curve — join us live on November 4th for a full day of insights, networking, and strategy with the top voices in risk, insurance, and innovation. What to expect: – Emerging risks in transportation, logistics & supply chains – Cyber & vendor risk tactics – Climate change, supply chain disruptions and new tec…

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From Home Insurance to Hybrid Carrier Powerhouse | ITC 2025 5:06

3d ago5:06

5:06

At ITC in Las Vegas, Carrier Management Deputy Editor, Elizabeth Blosfield, sat down with Rick McCathron of Hippo to discuss the company’s evolution from a homeowners-focused insurer to a diversified hybrid carrier. Hippo is leveraging AI and risk diversification to drive efficiency, better customer outcomes, and long-term profitability, all while …

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Turning AI Talk into Action | ITC 2025 3:53

3d ago3:53

3:53

At ITC Vegas, insurance innovators share how they’ve moved from cautious curiosity to bold adoption of artificial intelligence, turning hype into tangible results. From cutting process times by 40x to creating hybrid human-AI systems that improve underwriting accuracy, these leaders are proving that AI isn’t just the future of insurance – it’s happ…

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SPOTLIGHT: MD For Patients -- Meet The Founder, Dr. Mark Halsted 1:08:35

3d ago1:08:35

1:08:35

“If you or your child has a serious diagnosis, you may feel like your life has just been turned upside-down. I founded MD For Patients to provide comprehensive, honest consultations tailored to the needs of patients – and to help patients understand how best to manage their own health going forward.” Dr Mark Halsted, Triple-Boarded Pediatric NeuroR…

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AI Meets Recovery: Adjusto’s Mission to Simplify Disaster Claims 3:15

3d ago3:15

3:15

After losing almost everything in a wildfire, former adjuster Michael Balarezo built Adjusto—an AI-powered platform helping families and insurers rebuild faster with smarter, more accurate content claims. Watch this interview with Michael and Elizabeth Blosfield in this episode of Between the Lines. To view the full interview, visit: https://www.ca…

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Why Auto Coverage Isn’t One-Size-Fits-All | IJA Aftershow: Patrick Wraight 21:15

6d ago21:15

21:15

In this Aftershow episode, George sits down with Patrick Wraight to unpack his class, Auto Insurance: You Get What You Pay For. They dive into why drivers often misunderstand what their policies actually cover, how state-by-state laws create unique complications, and why the cheapest premium can leave you dangerously underprotected. Watch the full …

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First-Time Homebuyers: The 4 Phases to Get it Right 46:03

6d ago46:03

46:03

Summary In this episode of the Be a Smarter Homeowner podcast, hosts Elizabeth Dodson and John Bodrozic share their personal experiences as first-time homeowners and provide valuable insights into the home buying process. They discuss the importance of financial readiness, the significance of choosing the right location, and the criteria for select…

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Marketplace Taxation Compliance — An Overview 19:46

7d ago19:46

19:46

In this episode of Bulletproof Your Marketplace, Jeremy dives into the critical topic of marketplace taxation with Nick Furtwengler, senior tax manager at Miller Cooper. Nick brings over 14 years of experience in state and local tax law and has worked extensively with digital marketplaces.Listeners will gain insights into why tax compliance is esse…

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How AI Is Moving Insurance from Reactive to Proactive 5:03

7d ago5:03

5:03

Kristen Nunery, Chief Executive Officer at myCOI, joins Elizabeth Blosfield in this episode of Between the Lines, to explain how artificial intelligence is making risk management simpler, faster, and smarter—helping companies uncover coverage gaps and prevent losses before they happen. To watch the full interview visit: https://www.carriermanagemen…

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What Every Homeowner Should Know About Shutoffs and Safety 32:24

7d ago32:24

32:24

Summary In this episode of the Be a Smarter Homeowner Podcast, hosts Elizabeth Dodson and John Bodrozic discuss essential knowledge every homeowner should have regarding their home's utilities. They emphasize the importance of understanding how to manage water, electricity, and gas systems to prevent damage and ensure safety. The conversation cover…

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From Incident to Analysis: The Science of Human Factors Investigations 15:46

9d ago15:46

15:46

An Nguyen from Expert Service Provider S-E-A discusses how Human Factors Analysis is typically conducted and how it is used in forensic investigations.By Best's Recommended Insurance Attorneys & Adjusters

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Luxury Watch Fraud An Expanding Crime Category to…Watch 10:25

8d ago10:25

10:25

Bad actors who couldn’t snatch expensive timepieces during the pandemic when people stayed home turned to luxury watch fraud, which has evolved into a variety of crimes: refund and chargeback requests, use of counterfeit watches, fraudulent finance applications and even crypto scams. Recovery operations for these high-dollar watches reveal that 10%…

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Building Smarter Broker Partnerships Through Education | WSIA Conference 3:05

9d ago3:05

3:05

By focusing on education and collaboration, Westfield Specialty strengthens broker relationships and uses AI to boost speed and accuracy without losing the human touch. Watch this interview with Insurance Journal’s Vice President of Content Andrea Wells and Dennis Willette, Head of Environmental at Westfield Specialty. To get your free ticket to In…

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Cannabis Counsel: Costs, Access, and the Risk of Waiting | Insuring Cannabis Summit 2025 3:31

9d ago3:31

3:31

As the industry matures, qualified cannabis attorneys are easier to find but often costly due to multi-jurisdictional complexities, leading some cash-tight operators to delay hiring—heightening risk that EPLI can help mitigate but not replace – as Stephanie Bozzuto talks about in this clip from the Insuring Cannabis Summit. To watch this panel and …

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Surplus Lines Step Up for Cat-Exposed Homeowners | WSIA Annual Conference 3:37

10d ago3:37

3:37

The growing demand for E&S personal lines reflects a shifting market where innovation and flexibility outpace shrinking admitted capacity. Watch this interview with Insurance Journal’s Vice President of Content Andrea Wells and Danny Walsh, EVP, Personal Lines National Practice Leader at Jencap Specialty Insurance Services. To get your free ticket …

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MGA No Longer a ‘4-Letter Word’ 50:10

10d ago50:10

50:10

Lloyd Yavener, president and COO of Sutton National Group, believes in the future of delegated underwriting authority. It wasn’t always that way. “MGA was a four-letter word when I first got into the business,” he says on this recording. “It was a broker model, which was to write more insurance, while the underwriter’s goal was to write more busine…

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How E&S Markets Are Adapting to Health Care’s Volatility | WSIA Annual Conference 2:35

13d ago2:35

2:35

E&S carriers are finding creative ways to underwrite in a space where traditional data and predictability no longer exist. Watch this interview as Insurance Journal’s Vice President of Content Andrea Wells talks with Dennis Cook, President of Liberty Mutual Healthcare and Ironshore Healthcare. To get a free ticket for Risky Future visit: https://ri…

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Certificates of Insurance and Rock & Roll | IJA Aftershow: Bill Wison 15:58

14d ago15:58

15:58

Insurance expert Bill Wilson joins George and Patrick in this Aftershow episode for a discussion on certificates of insurance; why the same old issues keep resurfacing, how a billion-dollar paperwork headache persists, and how music, humor, and decades of wisdom make Bill’s lessons unforgettable. Watch the full Academy of Insurance class that’s dis…

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Homeowner Survival Guide: Claims, Contractors & Chaos 59:48

14d ago59:48

59:48

Summary In this episode, Elizabeth Dodson and John Bodrozic share their harrowing experience with a water damage emergency in their home. They recount the chaotic moments when they were awakened by screaming smoke detectors, leading to the discovery of water pouring from their light fixtures. The couple discusses the immediate actions they took, in…

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Episode #79 - Experts in Claims — When & Why to Call Them 55:31

14d ago55:31

55:31

Send us a text 🏈 Adjusters can’t do it all — sometimes you need to call in the experts. Heather and Chantal dig into the world of experts in claims. From engineers and origin-and-cause investigators to claims handling experts, we explore: When adjusters should bring in specialized help (and when not to). Why “being an expert” takes more than Google…

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Managing Risk — Insurance Policies and Program Design 26:51

14d ago26:51

26:51

In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk dives into one of the most critical yet often misunderstood aspects of scaling digital platforms: insurance program and policy design.Joined by Garrett Johnston, Senior Vice President at Marsh with more than 25 years of experience in the commercial insurance industry, They explore h…

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Skyward Expands Its Reach with Apollo Acquisition: Innovation Meets Global Opportunity | WSIA Annual Conference 6:44

14d ago6:44

6:44

Skyward’s acquisition of Apollo Group unites two innovative, data-driven insurers with complementary portfolios, expanding Skyward’s global reach through Lloyd’s access and strengthening its position for continued growth in specialized E&S markets. Watch this interview with Andrea Wells, Vice President of Content at Insurance Journal, and John Burk…

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Consumption Lounges: Big Buzz, Bigger Underwriting Questions | Insuring Cannabis Summit 2025 2:34

14d ago2:34

2:34

Cannabis consumption lounges are seen as an industry boost but pose risks like food-service hazards, live entertainment and security concerns, and impairment monitoring that insurers must carefully evaluate before writing coverage in this clip from the Insuring Cannabis Summit with Mike Kirk. To watch this panel and all the sessions from the 2025 I…

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How “Applied Intelligence” Is Changing Disaster Risk Management 5:23

15d ago5:23

5:23

In this interview, Phil Karecki explains how insurers are using advanced AI tools—like predictive modeling and real-time climate data—to move from reacting to natural disasters to anticipating them, transforming how the industry assesses, underwrites, and manages catastrophic risk. Watch this clip from the latest Between the Lines Episode with host…

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Why Chain of Custody Matters in Hemp | Insuring Cannabis Summit 2025 5:51

15d ago5:51

5:51

This clip from the Insuring Cannabis Summit with Rod Kight, highlights how hemp businesses can build a chain of custody through COAs, permits, and documentation to prove product legality and defend against regulatory, civil, or criminal actions in the absence of formal seed-to-sale tracking. To watch this panel and all the sessions from the 2025 In…

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EP. 15: From Panic to Purpose: Finding Humanity in a Changing Industry (and on the Mini Golf Course!) 40:06

17d ago40:06

40:06

In this lively Golfertainment episode, hosts George, Kevin, and Patrick welcome inclusive leadership expert and author Amy Waninger to explore her new book Moving from Panic to Purpose – a candid, emotional, and inspiring guide to leading with empathy through change. Between heartfelt conversations about resilience, thoughts on the Ryder Cup, laugh…

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PIVIX Expands Into Brokerage as E&S Market Complexity Grows | WSIA Conference 8:46

18d ago8:46

8:46

At the WSIA Annual Conference, Mike Miller of PIVIX shared how its two-pronged strategy—starting with binding authority and now expanding into brokerage—has kept the company on track with growth goals. Leaders emphasized that E&S will continue to gain market share as risks become more complex, with data, talent, and technology driving sustainable s…

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AI Actuaries and the Next Frontier in Insurance 5:23

21d ago5:23

5:23

AI is moving beyond pricing models to transform insurance operations—especially claims, where automation can cut costs, speed decisions, and boost customer satisfaction. Alena Kharkavets – North American head of claims for WTW’s insurance consulting and technology business – joined to discuss the shift from AI assistants that handle day-to-day, sim…

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Customer Support and Human Connection | IJA Aftershow: George Jack 20:07

21d ago20:07

20:07

In this special Academy of Insurance Aftershow with Patrick Wraight, George Jack switches roles from host to instructor, sharing insights from his class on customer support! He emphasizes the irreplaceable value of human connection, active listening, and empathy in building stronger customer relationships – lessons no chatbot can replicate. Watch t…

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Lumber Claims Expert Talks Nuclear Verdicts, Niche Litigation Trends 8:19

22d ago8:19

8:19

From construction defect disputes to hardware store product litigation, John Kennealy has a keen understanding of the lumber industry claims sphere. Kennealy, vice president of claims at Pennsylvania Lumbermens Mutual Insurance Company, recently shared his insights with Claims Journal’s Allen Laman. To watch more Expert Viewpoints visit: https://ww…

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Building for Tomorrow: AmTrust’s Talent and E&S Strategy | WSIA Conference 3:07

23d ago3:07

3:07

Andrea Wells, Vice President of Content at Insurance Journal sits down with AmTrust’s Erich Bublitz at the WSIA Annual Conference to explore how the company is expanding its E&S unit. Erich emphasizes that the key isn’t just products, it’s people. AmTrust is focused on hiring talent with market history and a long-term mindset, reflecting its entrep…

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A Guide to Selling Your Medical Practice 50:44

23d ago50:44

50:44

AND, UNDERSTANDING PRIVATE EQUITY OPTIONS AND PRACTICE VALUATIONS AS YOU PREPARE TO SELL OR EXIT YOUR Practice Preparing to sell your medical practice is a complex process that requires careful planning and foresight. Starting early and conducting a thorough internal review, including financial and legal documentation, sets the foundation for a suc…

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Regaining Total Clarity and Control Over Your Business Finances 1:05:31

23d ago1:05:31

1:05:31

Our guest today is Katie, Owner of Coal Creek Ledgers "With over a decade of experience in managing business finances, I help owners like you cut through the noise, get clear on your numbers, and make confident decisions. I started this firm to help business owners step into their role as strategic leaders—not just operators. This is about more tha…

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Available On-Demand: How AI Is Transforming Disaster Management in this Between the Lines Episode 0:36

24d ago0:36

0:36

As climate chaos ramps up natural disasters, the insurance world is leveling up using AI tools—from satellite and drone detection systems to next-gen predictive underwriting, advanced catastrophe modeling, and rapid post-event damage assessment. This webinar explores how these innovations are helping carriers stay agile, resilient, and responsible …

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Regulated Cannabis vs. Hemp THC Drinks | Insuring Cannabis Summit 2025 2:59

24d ago2:59

2:59

This clip with Norman Ives of Amwins, explains how THC beverages split into regulated marijuana products and Farm Bill–compliant, hemp-derived “low-THC” drinks (typically 5–10 mg per 12 oz), noting that sparse oversight in the hemp lane—and higher doses or multi-serving cans—shifts insurer appetite and exposure compared to tightly regulated cannabi…

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Humans and AI Fight Fraud Together 29:09

25d ago29:09

29:09

Claims fraud is getting more sophisticated. Carriers can fight back with AI to sift through huge amounts of data and find patterns, says Ashley Fong, VP with Carpe Data. Injury fraud thrives in areas where strong legal networks, high population density, heavy tourism, economic hardship, and legal loopholes create opportunities for fraudulent claims…

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From Panic to Purpose with Amy Waninger | Author Conversation 17:41

28d ago17:41

17:41

What if your moments of panic could be transformed into stepping stones toward purpose? In this special Academy of Insurance Author Conversation, George Jack and Patrick Wraight sit down with Amy Waninger to discuss her new book Moving from Panic to Purpose. Drawing from her own experiences navigating layoffs, career changes, and personal challenge…

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10X Improvement in Value: Healthcare's "Experience" Economy with Shareef Mahdavi 48:46

27d ago48:46

48:46

Our guest today is Shareef Mahdavi. Shareef Mahdavi created the PX90 Practice Transformation program as the latest expression of his three-decade career helping doctors, practices, and companies in elective, self-pay medicine succeed by focusing on patient experience. PX Ninety is an immersive, action-driven program that helps healthcare profession…

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Integrity in a Complex Risk Landscape | IJA Aftershow: Michael Koscielny 20:01

28d ago20:01

20:01

In this Academy of Insurance aftershow, host George Jack sits down with instructor Michael Koscielny to unpack his class, Captive Insurance and the Ethics Equation: A Framework for Integrity. They explore how ethics shapes decision-making across personal, professional, and societal spheres, and why integrity is especially critical in the nuanced wo…

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Managing (the Inevitable) Incidents, Threats, Claims, and Crises 16:37

28d ago16:37

16:37

In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk—author of the book and host of the podcast—sits down with Jimmy Toy, Chief Legal Officer at Articor Group, parent company of Redbubble and TeePublic. With platforms that receive tens of thousands of user-generated uploads every day, Jimmy brings his expertise in legal policy, govern…

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Episode #78 - The IA Glow Up & Grow Up- With 3 C’s and an H 1:01:39

28d ago1:01:39

1:01:39

Send us a text Independent adjusting—explained by the people shaping it. Chantal and co-host Heather sit down with Chris Stanley (IA Path) and Calvin Newman (MOCAT) to discuss the realities of an IA career: the challenges, opportunities, and how to thrive long-term. 💡 Topics covered: Independent adjusters as entrepreneurs The gap in training and fo…