Episode #70 - How Agents, Risk Managers, and Adjusters Can Actually Get Along

The Art of Adjusting® Podcast

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In this episode of The Art of Adjusting® Podcast, Chantal is joined by guest co-host Sandy Avina to unpack the messy—but fixable—world of insurance collaboration. What happens when adjusters, agents, and risk managers all think they’re steering the ship? Spoiler: chaos. But it doesn’t have to be that way.

We cover:
✔️ The surprising disconnect between “little R” risk managers and actual insurance strategy
✔️ Why agents often get trusted more than adjusters (even when adjusters know more)
✔️ Why that email chain isn’t helping—pick up the phone
✔️ How a recurring med spa laser malfunction became an insurance case study
✔️ Ways adjusters can share insights without crossing lines

Whether you're new to claims or you've been in the industry longer than a fax machine, this episode will give you insight (and maybe a laugh) about how we can all work together better.

📞 Communicate clearly. Collaborate smarter. And for the love of insurance—send the denial letter in the mail.

👉 Don’t forget to subscribe, like, and comment—especially if you’ve got your own story of miscommunication madness.

#InsuranceClaims #RiskManagement #AdjusterLife #InsuranceAgents #ClaimsHandling #TheArtOfAdjusting #InsurancePodcast #SandyAvina #ChantalRoberts #InsuranceEducation #CommunicationMatters

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
Promotions:

Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Chapters

1. Welcome to Art of Adjusting (00:00:00)

2. Sandy as Guest Host Introduction (00:03:24)

3. Defining Risk Management Roles (00:08:20)

4. Communication Challenges in Claims (00:19:56)

5. Building Better Partnerships (00:27:07)

6. Setting Expectations with Policyholders (00:43:40)

7. Upcoming Episode and Closing (00:54:34)

75 episodes

#Business News #Careers #Business #News #William Auten & Chantal Roberts #Chantal Roberts #William Auten #Liability Claims Adjusters #Personal Injury Claims Investigation #Third-party Claims Management #Insurance Claims Investigation Services #Liability Claims Management #Third-party Liability Investigation #Personal Injury Liability Adjuster