Sometimes the best help isn’t a solution, it’s a safe space. Learn how active listening can help peers feel seen, heard, and ready to open up after a critical incident.

Ever been in a conversation where you could tell someone was struggling… but they weren’t saying much?

You don’t want to push, and you don’t want to say the wrong thing. So what do you do?

The answer is often simpler than we think, listen better.

In peer support, listening is everything. It’s the difference between someone shutting down or finally opening up. But most of us haven’t been taught how to listen well in high-stress, emotional conversations.

This episode gives you the practical skills to do just that. Whether you’re supporting someone after a traumatic call, or sitting with a coworker who’s barely holding it together, these tools will help you show up in a calm, helpful, and human way.

BY THE TIME YOU FINISH LISTENING, YOU’LL LEARN:

• What active listening is, and what it’s not
• How to use body language, tone, and simple cues to make people feel safe
• Four core skills to help peers open up (without advice-giving or oversharing)

OTHER LINKS MENTIONED IN THIS EPISODE:

StressCareDoc.com

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Connect with Bart

LinkedIn: linkedin.com/in/bartleger

Facebook Page: facebook.com/survivingyourshift

Website: www.survivingyourshift.com

Want to find out how I can help you build a peer support program in your organization or provide training? Schedule a no-obligation call or Zoom meeting with me here.

Mentioned in this episode:

Houston Area CISM GRIN Training

This 3-day course, hosted by the Atascocita Fire Department, will teach you how to support your peers through effective communication, emotional resilience, and understanding the psychological impact of crises. Register for this training. https://stresscaredoc.com/atascocita-grin Dates: January 6-8, 2026 Times: 8:30 AM - 5:00 PM each day Location: Atascocita Fire Admin Building