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Skill #6: Bridging the Gap Between Documentation and Support

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Manage episode 245800934 series 2568080
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

🎓 Our host, Kate Mueller, is teaching a 4-session Information Architecture Master Class that starts on September 16th!

🎧 TNBTW listeners can use the coupon code "NOTBORING" during checkout to save 40% off the list price!

🔗 Read more info and sign up: thenotboringtechwriter.com/learning


Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.

But despite a shared goal, consistent communication rarely follows.

The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”

In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:

  • build rapport with your Support team.
  • use the relationship to create better documentation.
  • measure the efficiency of your documentation.

The Show Notes:

  continue reading

58 episodes

Artwork
iconShare
 
Manage episode 245800934 series 2568080
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

🎓 Our host, Kate Mueller, is teaching a 4-session Information Architecture Master Class that starts on September 16th!

🎧 TNBTW listeners can use the coupon code "NOTBORING" during checkout to save 40% off the list price!

🔗 Read more info and sign up: thenotboringtechwriter.com/learning


Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.

But despite a shared goal, consistent communication rarely follows.

The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”

In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:

  • build rapport with your Support team.
  • use the relationship to create better documentation.
  • measure the efficiency of your documentation.

The Show Notes:

  continue reading

58 episodes

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