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Skill #6: Bridging the Gap Between Documentation and Support
Manage episode 245800934 series 2568080
🎓 Our host, Kate Mueller, is teaching a 4-session Information Architecture Master Class that starts on September 16th!
🎧 TNBTW listeners can use the coupon code "NOTBORING" during checkout to save 40% off the list price!
🔗 Read more info and sign up: thenotboringtechwriter.com/learning
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Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.
But despite a shared goal, consistent communication rarely follows.
The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”
In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:
- build rapport with your Support team.
- use the relationship to create better documentation.
- measure the efficiency of your documentation.
The Show Notes:
58 episodes
Manage episode 245800934 series 2568080
🎓 Our host, Kate Mueller, is teaching a 4-session Information Architecture Master Class that starts on September 16th!
🎧 TNBTW listeners can use the coupon code "NOTBORING" during checkout to save 40% off the list price!
🔗 Read more info and sign up: thenotboringtechwriter.com/learning
—
Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.
But despite a shared goal, consistent communication rarely follows.
The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”
In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:
- build rapport with your Support team.
- use the relationship to create better documentation.
- measure the efficiency of your documentation.
The Show Notes:
58 episodes
All episodes
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