Best Technical Writing Tools Podcasts (2025)

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Kate sounds off on small things and repairs 20:18

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2d ago20:18

20:18

In this solo episode, Kate talks about her latest content update progress. She also reflects on Dennis Dawson’s interview (S3:E22), the ways she’s already using Dennis's tips, and the power of doing small things or repairs to affect larger change. I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigatio…

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The Future of Revenue Leadership: Orchestrating People, Intelligence & Purpose (Season 3 Quote-Order-AI Management System Masterclass, Episode 10): CX with SG 32:37

7d ago32:37

32:37

The Future of Revenue Leadership: Orchestrating People, Intelligence & Purpose The final episode brings everything together — technology, teamwork, and human purpose. We’ll explore what it means to lead revenue in a world that’s always changing, where the best leaders don’t just manage performance but orchestrate it. You’ll discover how tomorrow’s …

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Trust, Transparency & Ethics: The Human Compass of Predictive Commerce (Season 3 Quote-Order-AI Management System Masterclass, Episode 9): CX with SG 36:00

6h ago36:00

36:00

Trust, Transparency & Ethics: The Human Compass of Predictive Commerce As AI and automation play a bigger role in selling, trust becomes your most valuable asset. This episode explores how to build ethical, transparent, and human-centered revenue systems. We’ll talk about what fairness means in pricing, forecasting, and fulfillment — and how to exp…

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From Deals to Value Streams: Why Quote & Order Defines Modern Revenue (Season 3 Quote-Order-AI Management System Masterclass, Episode 1): CX with SG 34:24

9h ago34:24

34:24

From Deals to Value Streams: Why Quote & Order Defines Modern Revenue Selling is changing faster than most teams can adapt. It’s no longer about chasing one-off wins — it’s about building ongoing relationships that continuously create value for both the company and the customer. In this opening episode, we explore why Quote & Order Management sits …

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Selling in the Everything-as-a-Service & Subscriptions Economy (Season 3 Quote-Order-AI Management System Masterclass, Episode 4): CX with SG 40:10

9h ago40:10

40:10

Selling in the Everything-as-a-Service & Subscriptions Economy Everything today — from software to cars to industrial equipment — is sold as a service. In this episode, we explore what that really means for sales and revenue leaders. You’ll learn how to shift from selling things to selling outcomes, from ownership to access, and from transactions t…

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The New Revenue Stack: CRM, CPQ, Billing, and Beyond (Season 3 Quote-Order-AI Management System Masterclass, Episode 5): CX with SG 33:36

9h ago33:36

33:36

The New Revenue Stack: CRM, CPQ, Billing, and Beyond Behind every great customer experience lies a connected revenue system that few customers ever see but every leader must understand. In this episode, we pull back the curtain on the modern revenue “stack” — how CRM, CPQ, Order Management, Billing, and fulfillment all come together to form one con…

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Predictive Growth: From Forecasting to Foresight (Season 3 Quote-Order-AI Management System Masterclass, Episode 7): CX with SG 50:06

9h ago50:06

50:06

Predictive Growth: From Forecasting to Foresight Most forecasts look backward — but growth happens when you can see what’s coming next. This episode explores how predictive analytics, behavioral signals, and AI-driven foresight are transforming how leaders plan and steer the business. We’ll unpack how organizations move from quarterly forecasts to …

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From Negotiation to Collaboration: How AI Changes Selling (Season 3 Quote-Order-AI Management System Masterclass, Episode 6): CX with SG 40:47

6d ago40:47

40:47

From Negotiation to Collaboration: How AI Changes Selling AI isn’t replacing salespeople — it’s redefining what great selling looks like. In this episode, we explore how intelligent systems, copilots, and conversational AI are helping teams sell smarter and faster while keeping humanity at the center. You’ll see how AI can predict buyer intent, rec…

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Order Management as the Hidden Sales Lever (Season 3 Quote-Order-AI Management System Masterclass, Episode 3): CX with SG 41:23

5d ago41:23

41:23

Order Management as the Hidden Sales Lever When the deal is signed, most teams celebrate — but for the customer, that’s where the real experience begins. This episode looks at why Order Management is one of the most overlooked yet powerful levers of customer loyalty. We’ll explore how accurate, transparent, and responsive fulfillment turns customer…

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Go-to-Market Reinvention: Designing Adaptive Revenue Models (Season 3 Quote-Order-AI Management System Masterclass, Episode 8): CX with SG 43:08

9h ago43:08

43:08

Go-to-Market Reinvention: Designing Adaptive Revenue Models Markets move fast, and the old ways of planning can’t keep up. This episode is about how to design a go-to-market model that adapts in real time. You’ll learn how sales, marketing, and operations can work as one connected system — sensing changes early and responding together. We’ll explor…

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Rethinking the Quote: Simplicity, Speed, and Trust (Season 3 Quote-Order-AI Management System Masterclass, Episode 2): CX with SG 32:41

3d ago32:41

32:41

Rethinking the Quote: Simplicity, Speed, and Trust Quoting is where customers first experience how easy — or how painful — it is to do business with you. In this episode, we explore the psychology behind quoting and why simplicity is the ultimate trust signal. You’ll learn how clarity, transparency, and speed can turn quoting into a strategic advan…

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Humor and visuals in technical writing with Dennis Dawson 52:48

16d ago52:48

52:48

In this episode, I talk with Dennis Dawson, a technical writer with 40 years of experience who creates the sketchnotes for Write the Docs talks. We talk about how humor and visual elements can make documentation more engaging and memorable, the science behind why graphics help information stick in long-term memory, practical tools and techniques fo…

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Neurodiversity at Work: The Power of Grace and Space 13:55

15d ago13:55

13:55

In this episode, Patricia Regier, from Regier Education Inc., explores the hidden superpowers of neurodivergent minds and how Grace, Space & Safe create truly inclusive environments for learning and work. The episode begins with a short introduction from Patricia, explaining how this conversation was created — using Google Notebook LM to generate a…

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Kate sounds off on beliefs and maintenance work 19:23

1M ago19:23

19:23

In this solo episode, Kate shares an update on her content update progress. She also reflects on Fabrizio Ferri-Benedetti’s interview (S3:E20) and the ways exploring models like his Seven-Action Documentation model have helped her interrogate her own beliefs about tech writing, the benefits of self-knowledge in becoming a better writer, and the way…

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Growing as a technical writer in the AI era with Fabrizio Ferri-Benedetti 53:18

1M ago53:18

53:18

In this episode, I talk with Fabrizio Ferri-Benedetti about moving beyond strictly following documentation frameworks to embrace strategic thinking, his Seven-Action Documentation model that prioritizes user needs over content types, and how technical writers can grow and adapt in the AI era while positioning themselves as essential strategic partn…

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Kate sounds off on docs as an act of service 20:39

2M ago20:39

20:39

In this solo episode, Kate shares an update on her content update progress. She also reflects on Sarah Walker’s interview (S3:E18) and the concepts of Asteya, giving great service, and going the extra mile. I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigation and UI changes that we rolled out in De…

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Don’t Just Say ‘Click Here’ 5:09

2M ago5:09

5:09

Don’t Just Say ‘Click Here’: Accessibility Tips for Trainers & Facilitators Discover practical accessibility and inclusion tips for live training, online facilitation, and self-directed learning. Patricia Regier shares why it’s important to avoid “click here,” how to describe steps clearly, pace your sessions, and design tutorials that work for all…

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Yoga wisdom for technical writers with Sarah Walker 51:03

2M ago51:03

51:03

In this episode, I talk with Sarah Walker, a technical writer and yoga instructor, about how yoga principles like establishing foundations, respecting people’s time, and embracing practice over perfection can transform your approach to technical writing and help you create more mindful, user-centered documentation. Sarah and I discuss her path into…

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Email Automation Marketing Masterclass (Season 2 Marketing Masterclass, Episode 6): CX with SG 17:12

2M ago17:12

17:12

In today’s shifting digital landscape—where algorithms constantly change and platforms feel like rented land—one channel continues to prove its enduring power: email. Once a simple broadcast tool, email has evolved into a sophisticated engine for personalized, scalable customer engagement and a direct line you truly own. In this episode, we explore…

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B2B E-commerce Growth Masterclass: Dual-Domain Strategy (Season 2 Marketing Masterclass, Episode 9): CX with SG 35:21

2M ago35:21

35:21

The Convergence of B2B and Digital Commerce For decades, B2B and digital commerce seemed like separate worlds—one built on long-term relationships and complex decisions, the other on speed, convenience, and real-time data. Today, those paths are merging. Business buyers now expect the same seamless, self-service experiences they enjoy as consumers,…

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Building the Future-Ready Digital Marketer (Season 2 Marketing Masterclass, Episode 1): CX with SG 21:37

2M ago21:37

21:37

Imagine the familiar world of marketing suddenly shifting into a dynamic, unpredictable landscape where old maps no longer work. This is today’s reality. Our upcoming podcast explores how marketing has evolved—from interruptive messages to authentic conversations, and from simply selling products to deeply understanding customers. We’ll reveal how …

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Enterprise Content Marketing Strategy (Season 2 Marketing Masterclass, Episode 3): CX with SG 31:58

2M ago31:58

31:58

Welcome to a journey into modern enterprise growth, where content marketing evolves from a set of disconnected tactics into a true engine of business success. In today’s fast-changing digital landscape, content is no longer just blogs and videos—it’s the architecture through which brands build equity, foster loyalty, generate demand, and gain a com…

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The AI-First CMO and Enterprise Tech Leader (Season 2 Marketing Masterclass, Episode 10): CX with SG 32:29

2M ago32:29

32:29

In an era where traditional ways of working are rapidly becoming obsolete, simply adopting new tools isn’t enough. This episode explores why AI isn’t just another technology trend but a structural shift demanding a new kind of leadership—one where marketing visionaries, technology architects, and AI strategists work in lockstep. We’ll reveal how th…

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The Brand Strategist's Roadmap to Digital Enterprise Success (Season 2 Marketing Masterclass, Episode 8): CX with SG 32:31

2M ago32:31

32:31

In a crowded market where products feel interchangeable, how can your business truly stand out? This episode reveals why your brand is more than a logo or slogan—it’s the living heartbeat of your enterprise. We explore how to move beyond one-way messaging and build a brand rooted in authenticity, trust, and purpose. You’ll learn to define your comp…

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Integrating SEO into Enterprise CX Strategy (Season 2 Marketing Masterclass, Episode 2): CX with SG 19:51

2M ago19:51

19:51

Is your online presence playing hide-and-seek with customers? For too long, SEO was treated as a technical trick to outsmart algorithms. But the game has changed. Search is no longer just about rankings—it’s about understanding and serving real human needs. In this episode, we explore how modern search engines now reward empathy, relevance, and use…

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Growth Marketing Masterclass: Experimentation and Enterprise Growth (Season 2 Marketing Masterclass, Episode 7): CX with SG 21:17

2M ago21:17

21:17

In today’s fast-moving business world, traditional marketing tactics no longer suffice. Many organizations pour resources into one-off campaigns that quickly fade. This episode introduces growth marketing—a disciplined, always-on approach that replaces short-lived bets with a system for continuous, measurable growth. We explore how leading companie…

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Enterprise Paid Media: Strategy, Optimization, and Future (Season 2 Marketing Masterclass, Episode 5): CX with SG 19:43

2M ago19:43

19:43

In today’s fast-paced business world, a few ads or a single campaign aren’t enough. Many enterprises chase short-term results while missing the bigger picture. This episode shows how paid media, when used strategically, shifts from being a cost center to a powerful engine of sustainable growth. Think of your marketing as a flywheel: paid media spar…

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Social Media Marketing Masterclass (Season 2 Marketing Masterclass, Episode 4): CX with SG 17:39

2M ago17:39

17:39

Welcome to an exploration of social media’s evolution—from a simple digital town square to a core pillar of modern enterprise marketing. What once meant posting and hoping for likes has become a complex ecosystem that shapes how customers discover, engage with, and choose brands. For many businesses, navigating this landscape can feel overwhelming.…

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Kate sounds off on cognitive capital and learning 21:38

3M ago21:38

21:38

In this solo episode, Kate shares an update on her content update progress. She also reflects on Manny Silva’s interview (S3:E14), Ryan Macklin’s interview (S3:E16), and Liz Argall’s interview (S3:E13) and the importance of learning even when we don’t have explicit reasons to do so. I’ve continued my work to update the KnowledgeOwl Support Knowledg…

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Empathy advocacy: Designing docs for all emotional states with Ryan Macklin 50:45

3M ago50:45

50:45

Learn how Ryan Macklin's "empathy advocacy" framework helps you design documentation that works for users in all emotional states (e.g. anxious, frustrated, exhausted, and curious/distractible) rather than assuming everyone comes to your docs in a perfect state of clarity. Ryan and I discuss his unique path into technical writing, starting from his…

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Kate sounds off on “good” documentation 23:32

4M ago23:32

23:32

In this solo episode, Kate shares an update on her content update progress. She also reflects on Nick Graziade’s interview (S3:E12) and Liz Argall’s interview (S3:E13) and the ways these interviews highlight some elements of “good” docs experiences. I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigat…

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HR in Mergers & Acquisitions: A Playbook (Season 1 Episode 12) 45:17

4M ago45:17

45:17

Have you ever wondered why a staggering 70% to 90% of mergers and acquisitions fail to deliver on their grand promises? The surprising truth is, it's rarely just about the financial models. More often than not, the corporate landscape is littered with deals that crumbled due to the mismanagement of people and culture. For too long, Human Resources …

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Human Cloud: Workforce Transformation Guide (Season 1 Episode 11) 1:24:33

4M ago1:24:33

1:24:33

Get ready to redefine everything you thought you knew about your workforce. The Human Cloud is here, and it’s far more than just a fancy term for the gig economy. It's a profound paradigm shift in how organizations access, manage, and leverage talent, moving us towards a truly liquid, on-demand workforce of knowledge professionals. For Chief Human …

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Sustainable HR: Integrating Talent Strategy with ESG Imperatives (Season 1 Episode 10) 54:37

4M ago54:37

54:37

The corporate world is undergoing a seismic shift, and Human Resources is at the very heart of it. Environmental, Social, and Governance (ESG) criteria are no longer just buzzwords on the periphery; they've moved to the core of business strategy, investor analysis, and regulatory scrutiny. But what does this profound transformation truly mean for H…

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Organizational Agility and Digital Readiness: A Holistic Transformation (Season 1 Episode 9) 35:05

4M ago35:05

35:05

Does it feel like your organization is constantly trying to hit a moving target? You're not alone. The modern business world is defined by profound, relentless change, often described as a VUCA environment—Volatility, Uncertainty, Complexity, and Ambiguity. This isn't just a phase; it's our new, persistent reality. And the traditional management mo…

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The Vitality Blueprint: Human-Centered Organizational Design (Season 1 Episode 8) 36:08

4M ago36:08

36:08

The world of work is rapidly evolving, and traditional playbooks are no longer enough. Are you ready for the new mandate that's redefining organizational success? In this episode, we dive deep into the concept of organizational vitality, revealing how it moves beyond productivity metrics to create sustained energy and growth. We explore its four in…

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From HR Business Partner to Workforce Architect (Season 1 Episode 5) 27:01

4M ago27:01

27:01

Is your HR Business Partner model still stuck in yesterday? For over two decades, the HRBP has been our strategic go-to, but today's world of digital transformation, the rise of artificial intelligence, hybrid work, agile organizational models, and profoundly changing talent dynamics demands more than just a partner. It demands an architect. Welcom…

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People Analytics: Strategic Workforce Decisions (Season 1 Episode 6) 23:51

4M ago23:51

23:51

Are you ready to transform HR from a reactive support function into a proactive, strategic powerhouse? In this insightful episode, we dive deep into the world of People Analytics, revealing how it's fundamentally reshaping human capital management and equipping HR leaders like you with the evidence to drive critical business outcomes. Forget the ol…

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The Skills-First Organization: Strategy, Operations, Technology (Season 1 Episode 7) 30:14

4M ago30:14

30:14

Are you feeling the pressure of a rapidly transforming economy? The old ways of managing talent, built on rigid job descriptions and traditional credentials, are no longer just outdated – they’re a liability. In this compelling episode, we unpack the Skills-First Organization: a game-changing approach that puts what your people can do, and their po…

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The Evolving CHRO: Architecting the Future Workforce (Season 1 Episode 1) 38:17

4M ago38:17

38:17

The way organizations manage their most valuable asset – people – has changed dramatically. The role of the Chief Human Resources Officer (CHRO) has undergone a profound metamorphosis, evolving from a primarily administrative and compliance-oriented leader to a strategic enterprise leader integral to business success. This isn't just a small update…

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Building Workforce Resilience: A Comprehensive Guide (Season 1 Episode 2) 36:36

4M ago36:36

36:36

Is your organization ready for what's next? In today's VUCA world—that's Volatility, Uncertainty, Complexity, and Ambiguity—perpetual disruption isn't just a buzzword, it's our new reality. The days of simply reacting to change are over. For HR leaders like you, the question isn't if disruption will hit, but how your workforce will withstand it, re…

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Strategic Workforce Planning in the Post-Digital Era (Season 1 Episode 3) 1:06:24

4M ago1:06:24

1:06:24

Welcome to an essential conversation for every HR leader navigating today’s rapidly evolving business landscape. We're diving deep into the "post-digital" era, where simply adopting technology is no longer enough. The real challenge, and the ultimate competitive edge, lies in mastering workforce transformation. Forget everything you thought you kne…

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HR: Driving Business Model Innovation (Season 1 Episode 4) 36:56

4M ago36:56

36:56

In today's rapidly evolving business landscape, simply having great products or optimized processes isn't enough to stay ahead. The real competition has shifted to the very core of how companies operate: the business model itself. And here's the powerful insight: your Human Resources function is uniquely positioned to be the key catalyst for this f…

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Docs as Tests: Keeping documentation resilient to product changes with Manny Silva 1:03:11

4M ago1:03:11

1:03:11

In this episode, I'm talking with Manny Silva, a technical writer who created the "Docs as Tests" concept name and the open-source tool Doc Detective. We discuss how to automatically test your documentation for accuracy, why customer reports of broken docs are actually failed tests, and practical ways to implement automated documentation testing re…

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Creating synergy in customer experience during Mergers and Acquisitions (Season 1, Episode 5): CX with SG 22:21

4M ago22:21

22:21

Mergers and acquisitions are transformative events, bringing together different organizations with unique ways of operating and engaging customers. The crucial question becomes: how do you successfully merge these distinct customer experiences to unlock true value and synergy? In this podcast, we explore the strategic approach to designing a succes…

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Outcome driven Customer Experience and CRM strategy (Season 1, Episode 6): CX with SG 13:03

4M ago13:03

13:03

In today's rapidly changing market, simply tweaking last year's plan isn't enough to truly win. Business leaders face a crucial choice: continue on a path of inertia or embark on a journey of transformation to become deeply customer experience-centric. This podcast explores how leading organizations are reshaping their strategies by focusing on out…

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AI for CX and CRM Strategy and Architecture (Season 1, Episode 3): CX with SG 20:22

4M ago20:22

20:22

Imagine a world where your business not only meets customer expectations but consistently anticipates and exceeds them. What if every interaction felt deeply personal, every offering perfectly timed, and every support request resolved with seamless efficiency? This podcast episode unveils the transformative power of artificial intelligence in craft…

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Sustainability Centric Brand Equity (Season 1, Episode 7): CX with SG 14:56

4M ago14:56

14:56

Unlock the secret to building a powerful brand that resonates deeply with today's conscious customers. As consumers increasingly prioritize sustainability, it's no longer an option – it's a necessity to weave environmental, social, and governance commitments directly into your brand's identity. This isn't just about making claims; it's about unders…

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Customer Experience Integrated Operating Model (Season 1, Episode 4): CX with SG 20:25

4M ago20:25

20:25

The landscape of business is fundamentally changing. Organizations are moving beyond simply selling products, focusing instead on delivering comprehensive solutions and, most importantly, exceptional customer experiences. But growth often creates internal silos, hindering the ability to maintain a truly customer-centric approach. How can leaders br…

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The journey from CRM to Customer Experience (Season 1, Episode 1): CX with SG 24:44

4M ago24:44

24:44

The way businesses connect with customers has changed dramatically. Driven by rapid technological growth and evolving business models, we've moved beyond traditional Customer Relationship Management (CRM) into a new era: Customer Experience (CX). This isn't just a small update; it's a massive transformation impacting economics, philosophy, and tech…