An award-winning cannabis podcast for women, by women. Hear joyful stories and useful advice about cannabis for health, well-being, and fun—especially for needs specific to women like stress, sleep, and sex. We cover everything from: What’s the best weed for sex? Can I use CBD for menstrual cramps? What are the effects of the Harlequin strain or Gelato strain? And, why do we prefer to call it “cannabis” instead of “marijuana”? We also hear from you: your first time buying legal weed, and how ...
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Content provided by R. Trace Blackmore, CWT, LEED AP: Water Treatment Enthusiast, Trainer and Consultant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by R. Trace Blackmore, CWT, LEED AP: Water Treatment Enthusiast, Trainer and Consultant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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451 Building a Culture of Innovation and Customer Service with Frank Lecrone
Manage episode 520459608 series 2479326
Content provided by R. Trace Blackmore, CWT, LEED AP: Water Treatment Enthusiast, Trainer and Consultant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by R. Trace Blackmore, CWT, LEED AP: Water Treatment Enthusiast, Trainer and Consultant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What happens when you build a company around one niche, listen obsessively to customers, and never stop improving?
In this episode, host Trace Blackmore finally sits down for a full-length conversation with Frank Lecrone, Founder, President, and CEO of AquaPhoenix Scientific. What started in a small 60' x 60' space in Hanover, Pennsylvania, with three employees, maxed-out credit cards, and endless Staples runs has grown into a 300+-person organization serving industrial water professionals around the world.
Frank shares how AquaPhoenix became "the booth everyone wants to be next to" at AWT, why they built their entire business around industrial water treatment instead of trying to be everything to everyone, and how a simple continuous improvement system now generates hundreds of ideas a year from frontline team members. He also pulls back the curtain on acquisitions and private equity, explaining EBITDA in plain language, how to think about "add-backs," and what owners should understand long before they think about selling.
Whether you're leading a growing company, running a route, or thinking about your own "second chapter," this conversation is a masterclass in culture, courage, and caring deeply about the people you serve.
Stay engaged, keep learning, and continue scaling up your knowledge!
Timestamps
02:20 - Trace Blackmore shares a recap from the recent 2025 AWT Conference, The Hang, and a Blood Donation Story
14:02 - Water You Know with James McDonald
15:20 - Upcoming Conference for Water Professionals
18:16 – Introduction of Frank Lecrone, CEO of AquaPhoenix Scientific (eight years in the making)
24:52 – Why Hanover?
26:59 – Supporting AWT
37:38 – Color-coded caps & QR Codes
42:30 – Learning from mistakes
45:31 – Core Values
48:26 – Acquisitions and Culture
1:03:32 – Valuations and EBITDA
Quotes
"We didn't grow by doing everything for everyone. We grew by doing exactly what one market needed and wanted—and then doing it better every year."
"The lack of information is almost always interpreted negatively. That's why you have to over-communicate, especially during acquisitions."
"EBITDA equals freedom. The more EBITDA you have, the less anybody can tell you what to do with your own company."
"We're not perfect. We screw things up like everyone else—but we fix it, and we fix it quickly, and we make doing business with us as easy as possible."
"I don't want to be the smartest person in the room. I want great people around me, giving ideas and pushing things forward, so I'm not the bottleneck."
"Business is like standing in a bathtub while the water rises. It feels fine until it reaches your mouth. The trick is noticing when it's at your knees and fixing the bottleneck then."
"We give a darn. We have 'GAS'—Give a #$%@—and if we can make it right and do it better, we absolutely will."
Email: [email protected]
Website: Water Quality Testing Products | AquaPhoenix Scientific
LinkedIn: Frank Lecrone | LinkedIn
Guest Resources Mentioned
Aliquot – AquaPhoenix's Water Management Software
QR-coded Custom Test Kits (AquaPhoenix EndPoint® ID)
Scaling UP! H2O Resources Mentioned
AWT (Association of Water Technologies)
Scaling UP! H2O Academy video courses
Water You Know with James McDonald
Question: What industrial water treatment word is derived from the Greek word meaning "claw?"
2025 Events for Water Professionals
Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.
469 episodes
Share
Manage episode 520459608 series 2479326
Content provided by R. Trace Blackmore, CWT, LEED AP: Water Treatment Enthusiast, Trainer and Consultant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by R. Trace Blackmore, CWT, LEED AP: Water Treatment Enthusiast, Trainer and Consultant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What happens when you build a company around one niche, listen obsessively to customers, and never stop improving?
In this episode, host Trace Blackmore finally sits down for a full-length conversation with Frank Lecrone, Founder, President, and CEO of AquaPhoenix Scientific. What started in a small 60' x 60' space in Hanover, Pennsylvania, with three employees, maxed-out credit cards, and endless Staples runs has grown into a 300+-person organization serving industrial water professionals around the world.
Frank shares how AquaPhoenix became "the booth everyone wants to be next to" at AWT, why they built their entire business around industrial water treatment instead of trying to be everything to everyone, and how a simple continuous improvement system now generates hundreds of ideas a year from frontline team members. He also pulls back the curtain on acquisitions and private equity, explaining EBITDA in plain language, how to think about "add-backs," and what owners should understand long before they think about selling.
Whether you're leading a growing company, running a route, or thinking about your own "second chapter," this conversation is a masterclass in culture, courage, and caring deeply about the people you serve.
Stay engaged, keep learning, and continue scaling up your knowledge!
Timestamps
02:20 - Trace Blackmore shares a recap from the recent 2025 AWT Conference, The Hang, and a Blood Donation Story
14:02 - Water You Know with James McDonald
15:20 - Upcoming Conference for Water Professionals
18:16 – Introduction of Frank Lecrone, CEO of AquaPhoenix Scientific (eight years in the making)
24:52 – Why Hanover?
26:59 – Supporting AWT
37:38 – Color-coded caps & QR Codes
42:30 – Learning from mistakes
45:31 – Core Values
48:26 – Acquisitions and Culture
1:03:32 – Valuations and EBITDA
Quotes
"We didn't grow by doing everything for everyone. We grew by doing exactly what one market needed and wanted—and then doing it better every year."
"The lack of information is almost always interpreted negatively. That's why you have to over-communicate, especially during acquisitions."
"EBITDA equals freedom. The more EBITDA you have, the less anybody can tell you what to do with your own company."
"We're not perfect. We screw things up like everyone else—but we fix it, and we fix it quickly, and we make doing business with us as easy as possible."
"I don't want to be the smartest person in the room. I want great people around me, giving ideas and pushing things forward, so I'm not the bottleneck."
"Business is like standing in a bathtub while the water rises. It feels fine until it reaches your mouth. The trick is noticing when it's at your knees and fixing the bottleneck then."
"We give a darn. We have 'GAS'—Give a #$%@—and if we can make it right and do it better, we absolutely will."
Email: [email protected]
Website: Water Quality Testing Products | AquaPhoenix Scientific
LinkedIn: Frank Lecrone | LinkedIn
Guest Resources Mentioned
Aliquot – AquaPhoenix's Water Management Software
QR-coded Custom Test Kits (AquaPhoenix EndPoint® ID)
Scaling UP! H2O Resources Mentioned
AWT (Association of Water Technologies)
Scaling UP! H2O Academy video courses
Water You Know with James McDonald
Question: What industrial water treatment word is derived from the Greek word meaning "claw?"
2025 Events for Water Professionals
Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.
469 episodes
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Similar to Scaling UP! H2O
An award-winning cannabis podcast for women, by women. Hear joyful stories and useful advice about cannabis for health, well-being, and fun—especially for needs specific to women like stress, sleep, and sex. We cover everything from: What’s the best weed for sex? Can I use CBD for menstrual cramps? What are the effects of the Harlequin strain or Gelato strain? And, why do we prefer to call it “cannabis” instead of “marijuana”? We also hear from you: your first time buying legal weed, and how ...
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continue reading
(Apple's Best of 2018) In-depth conversations with people at the top of their game. Jordan Harbinger unpacks guests' wisdom into practical nuggets you can use to impact your work, life, and relationships. Learn from leaders (Ray Dalio, Simon Sinek, Mark Cuban), entertainers (Moby, Tip "T.I." Harris, Dennis Quaid), scientists (Neil deGrasse Tyson, Bill Nye), athletes (Kobe Bryant, Dennis Rodman, Tony Hawk) and an eclectic array of fascinating minds, from art forgers and arms traffickers to sp ...
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continue reading
Everyone has a dream. But sometimes there’s a gap between where we are and where we want to be. True, there are some people who can bridge that gap easily, on their own, but all of us need a little help at some point. A little boost. An accountability partner. A Snooze Squad. In each episode, the Snooze Squad will strategize an action plan for people to face their fears. Guests will transform their own perception of their potential and walk away a few inches closer to who they want to become ...
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continue reading
Best friends Joel and Matt are the co-hosts of How to Money which is all about providing the knowledge & tools that normal folks need to thrive in areas like debt payoff, DIY investing, and crucial money tricks that will provide continuous help along your journey. We believe that access to unbiased and jargon-free personal finance guidance is more necessary than ever before. When you handle your money in a purposeful, thoughtful way that works for your lifestyle, you can really start living ...
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continue reading
The show that helps you maximize your wealth by turning complex financial situations into actionable advice. On Your Money. Your Mission., we answer the questions you’ve been asking about -- financial planning, investing, retirement and everything in between. Whether you’re navigating the complexities of the market or looking for the best ways to save or spend your money, tune in to hear from experienced financial advisors with JFG. Walk away from each episode with savvy tips and financial t ...
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continue reading
Learn French with Louis' daily podcasts. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Larry Wilson is an Emmy nominated performer, producer, writer, and 2017 Comedy Magician of the Year, who synthesized his long history in show business into a powerful training system called The Wilson Method. As a successful TV Star and Communications Expert, Larry Wilson, shares his secrets to quality & clear communication. Every week a new episode takes the listener into another level of training where he/she can find success in business & relationships through better communication skills.
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continue reading
The London School of Economics and Political Science public events podcast series is a platform for thought, ideas and lively debate where you can hear from some of the world's leading thinkers. Listen to more than 200 new episodes every year.
…
continue reading
BackStory is a weekly public podcast hosted by U.S. historians Ed Ayers, Brian Balogh, Nathan Connolly and Joanne Freeman. We're based in Charlottesville, Va. at Virginia Humanities. There’s the history you had to learn, and the history you want to learn - that’s where BackStory comes in. Each week BackStory takes a topic that people are talking about and explores it through the lens of American history. Through stories, interviews, and conversations with our listeners, BackStory makes histo ...
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