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Join us as we explore practical tips, real stories, and proven strategies in the world of Customer Success. From reducing churn to boosting engagement, each episode gives you simple, actionable insights to grow your SaaS business with GoCSM.
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Putting the AP in hAPpy

Debra R Richardson

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A weekly podcast providing fraud prevention and vendor setup training to protect the vendor master file. Immediate takeaways with actionable steps you can implement today into your vendor onboarding and maintenance process to reduce fraud and regulatory fines. Great tips for the Accounts Payable and Procurement teams to clean-up their vendor data, clean-up their vendor processes so that they can pay the right vendor.
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Good Morning, HR

Mike Coffey, SPHR, SHRM-SCP

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HR entrepreneur Mike Coffey, SPHR, SHRM-SCP engages business thought leaders about the strategic, psychological, legal, and practical implications of bringing people together to create value for shareholders, customers, and the community. As an HR consultant, mentor to first-stage businesses through EO’s Accelerator program, and owner of Imperative—Bulletproof Background Screening, Mike is passionate about helping other professionals improve how they recruit, select, and manage their people. ...
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New to Bitcoin? Well, everyone was new to Bitcoin at some point. Taking Care of Bitcoin is the first stop on your Bitcoin journey. We talk to people from all walks of life and answer the basic questions common to every Bitcoin noob. We're trying to onboard as many freedom fighters as possible. Let's take care of it! TCB baby!
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עולם העבודה החדש מחייב אותנו לשים את ההון האנושי במרכז. בכל פרק אנו צוללים לתוך נדבך נוסף של עולם שימור ופיתוח עובדים במטרה לשתף ידע, נסיון ויוזמות של מנהלים, אנשי HR, מנכל"יות ומשקיעים.
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All Onboard

Thomas Kunjappu

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"All Onboard" is the definitive podcast for professionals seeking to deepen their understanding of the employee onboarding process. Hosted by Thomas Kunjappu, CEO of Cleary, this podcast brings together experts, innovators, and leaders in the field of human resources to explore the most effective strategies and challenges in employee onboarding. From the first-day fundamentals to long-term success strategies, "All Onboard" provides actionable insights to enhance your onboarding process and i ...
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From No Crypto To Know Crypto started with one goal: To educate others and help new people start to understand the importance of cryptocurrency, open and decentralized blockchains, and related technologies that will positively impact the world. We will feature people and projects that are doing their part to onboard new people into the space and solve problems that will foster global adoption.
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Onboarding Therapy

Arrows Podcast Network

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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The Laundry podcast: Dive deep into the intricacies of financial crime, AML (anti-money laundering), compliance, sanctions, and the ever-evolving landscape of financial regulation. Hosted by Marit Rødevand and Fredrik Riiser – this podcast features renowned experts from sectors such as banking, fintech, compliance, and investigative journalism. Together, they shed light on the industry's trending topics, analyse mainstream news through a compliance-focused lens, and connect the fight against ...
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What if it was easy to create a $1M digital business you could be proud of? The path lies in creating people magic. Gina Bianchini, founder and CEO of Mighty Networks, has helped over 10,000 entrepreneurs, brands, and creators grow incredible businesses that put people first and generate millions in profit. Now she’s bringing the secrets of the most successful communities directly to you. In this series, Gina will show you how to build a community so valuable you can charge for it and so wel ...
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As cars become smarter and more connected, the demand for top-tier automotive cyber security has never been higher. With expert insights from PlaxidityX, a leading automotive cyber security company, we’ll guide you through the challenges and solutions protecting millions of vehicles worldwide. Whether you’re an industry expert or just curious about how cars are secured in the digital age, this podcast comprehensively looks at how cyber defenses are developed, tested, and deployed. We don’t j ...
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Hey network marketers! Ever wonder what makes the top leaders stand out and crush it in the business? You’re in the right place! Welcome to the MLM Duplication podcast, where we’re spilling the secrets of the best in network marketing. From their mindset to how they recruit and onboard, we’re breaking it all down for you. And the best part? After each episode, you can start implementing things right away, no matter where you are in your journey. Let’s level up and crush it together!
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Cybersecurity

Senthilvel Kumar

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YASH cyber security solutions are helping global corporations address a plethora of cyber risks proactively and reactively. We help our customers to grow their business securely, we understand your world.
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Orville Mulligan: Sports Writer tells of a semi-famous roving reporter working for the Pittsburgh Guardian in the 1920s, a time of distinctive and exciting new fashions, music, politics, technology and, of course, sports. Get onboard with Orville for season 1 as he travels the country in 1924 and '25, from Pittsburgh to Chicago to Pasadena to New York and back, meeting with America's sports superstars, rumrunning gangsters, up-and-coming radio personalities and even a U.S. President... --- O ...
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Capiens

Fade Rudnitsky

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Hi. I'm Fade Rudnitsky, and this is my journey as a capable human being. If you’re human — get onboard, it’s going to be a hell of a ride!
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Feeling blue and you need a word of encouragement? Need to find your purpose? Come onboard with me while I share with you life issues, tips on how to deal with them leaving you inspired and relaxed afterwards.
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The Paul Truesdell Podcast

Paul Grant Truesdell, JD., AIF, CLU, ChFC

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The Paul Truesdell Podcast Welcome to the Paul Truesdell Podcast. Two Pauls in a pod. Featuring Paul the Elder and Paul the Younger. So, what's the gig? Individually or collectively, Paul and Paul sit down and chat predominately at the Truesdell Professional Building and record frequently. They explain a few things about how life works before time gets away. They connect the dots and plot the knots, spots, and ops with a heavy dose of knocks, mocks, pots, rocks, socks, and mops. Confused? Th ...
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This series is dedicated to education in Web 3, NFT'S, and occasionally crypto currencies. We focus on elements such as branding, relationship building, how to's and much more. Together we can onboard, educate, and build a better #Web3, a better #NFT Community, and a better world!
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30 Morbid Minutes

30 Morbid Minutes

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Journey into the morbid, macabre, gruesome and unexplained, with comedians and friends Elyse Willems and Jessica Vasami. Covering topics like: untimely deaths on cruise ships, sleep paralysis demons, celebrity death hoaxes, obituary bandits, pesky cursed objects, spontaneous human combustion, zombie apocalypses, the Victorian obsession with death, screaming mummies, the Dark Forest alien paradox, medical malpractice, good old-fashioned cannibalism, and so much more. Episodes on Mondays. ***F ...
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PixelSense

PixelSense

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With over 18 years of industry experience PixelSense is focused on how to make you a better designer, team manager or a strategic business developer—with inputs on latest tech trends, project management tips, covering what's new in the world of design and most importantly how to remain productive in time like this. So welcome onboard and get ready!
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It's Not Personal

Seth Rigoletti and Ken Grady

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It’s not personal: a podcast about making work more human. How do we onboard, engage, communicate, and lead in the 21st century of work? A podcast that talks about technology, in person work as well as remote work, retention, and the power of connection.
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We're not recording

Roxanne Petraeus

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I’m Roxanne Petraeus, CEO @Ethena, Army vet, & mom. This is my podcast where I have candid top-of-mind conversations with amazing people & friends. I promise you, this is not another boring business podcast.
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Welcome to Making Business Profitable with EBITDA Growth Systems, the podcast where business owners, leaders, and operators in manufacturing come to sharpen their edge, scale smarter, and build highly profitable companies. Hosted by Mike Watkins and Dave McKeown, co-founders of EBITDA Growth Systems, each episode delivers battle-tested insights, real-world stories, and step-by-step strategies on topics like sales and marketing pitfalls, workforce retention, ERP systems, turnaround culture, o ...
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Introducing On Tour with Sport 24.... Emma Saunders and Rob Adcock guide you around the world, taking in the greatest sporting cities. From Melbourne to Miami, Madrid to Dubai, On Tour with Sport 24 visits some of the most iconic sporting arenas, speaking to the sports stars that have graced them, and providing invaluable local knowledge for whenever you visit - whether it be a food delicacy to sample or an area to explore. If you love sport AND travel then this is the ultimate podcast for y ...
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Multi-Language AI Tools

Enterprise AI Automation

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Hire Workforce is transforming global recruitment with its cutting-edge Multi-Language AI Tools. Designed to break language barriers, these tools empower HR teams to connect, evaluate, and onboard top talent from around the world, regardless of native tongue. From real-time translation of applications to AI-driven multilingual interviews, Hire Workforce ensures seamless communication across 100+ languages. Their tools not only accelerate the hiring process but also enhance accuracy in candid ...
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Crafting Communities

NVPC - Towards a City of Good

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The National Volunteer and Philanthropy Centre’s Community Matters team presents a brand new podcast, Crafting Communities! Made for community leaders and just about anyone who wants to think a little more deeply about the community they're in, we’ll tackle tough questions with candid sharings, insightful tips, and practical advice from established community leaders from volunteer groups, companies, non-profit organisations, and more.
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Are you a realtor, lender or business owner wanting to build your business but frustrated by trying to do it all? Nelson Barss, founder of Utah Independent Mortgage & Liz Sears, founder & co-owner of My Utah Agents, interview industry experts weekly where they dive deep into the stories of men and women who have successfully transcended the fragile solopreneur life and built productive teams with better lifestyle and income.
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Hey there! A pleasure to be here with you. Call me macca (My name is Mackenzie). Come onboard and delve into my world of deep thinking, banter, and life experiences and most importantly, harnessing your quirking skills!
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Customer onboarding is often where good intentions often end up with less-than-stellar execution. Delays, confusion, and misalignment derail even the most promising new relationships. Why is onboarding still broken in so many organizations, and how is AI finally changing that? Today I’m joined by Srikrishnan Ganesan, Co-Founder and CEO of Rocketlan…
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🎧 Parent Onboarding Emails: The Secret to Studio Success Hey, lovely teachers! In this quick tip episode, Nicola Cantan shares a game-changing strategy she uses in her studio: parent onboarding emails. Learn how a simple, automated email sequence can help new families feel supported, understand practice expectations, and build better habits—without…
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Why do some dental practices sail through technology upgrades while others struggle with stalled schedules and unhappy teams? In this episode, we're sitting down with dental practice management expert Sadie Stewart to unlock the real secrets behind seamless tech integration in modern dental offices. Sadie delivers firsthand advice on choosing the r…
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Written for library managers and training leaders, A Complete Guide to Training Library Staff (2025, Bloomsbury) presents a comprehensive lifecycle for staff development with a focus on tools and techniques to build a sustainable training program, set staff up for success in their positions, and develop a positive and supportive community across th…
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Now with sound! The podcast gremlins ate half the audio on the original upload of this episode. We've had a word. Voila! A full episode for you (with both parts of the dialogue!) Onboarding a new CEO? In this episode, we dive into the key steps you’ll need to take to welcome a new CEO and raise their profile – internally and externally. From strate…
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Send us a text Jazmen Jackson has entered the building...and she wants to rewire the way we think about the term "Strategic Planning". Actually, she wants us to stop using the term. When the episode was over I immediately started updating what I considered my business strategy and you will too, I promise. At minimum, you'll give your strategy a rev…
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Summary In this episode, Wayne Marcel interviews Pradeep Goel from PAI3, discussing the intersection of blockchain, AI, and user privacy. Pradeep shares his extensive background in tech and healthcare, emphasizing the importance of trust in technology. The conversation explores the evolution of user experience in technology, the need for decentrali…
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Summary In this episode, Wayne Marcel hosts Bruno Sessions and Jeremy to discuss the launch of Bitcoinciaga, a unique apparel brand that integrates cryptocurrency and community engagement. The conversation explores the innovative concept behind the brand, the importance of building a community through apparel, and the role of tokens in enhancing cu…
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Show Description Jen Simmons stops by to talk about new CSS and Safari features like Form Control Styling, Declarative Web Push, Typography, contrast-color(), and more. Listen on Website → Guests Jen Simmons Guest's Main URL • Guest's Social Safari & WebKit Evangelist. Member of the CSS Working Group. Webmaster since 1996. Links webkit.org Safari R…
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Are your marketing materials truly working for you, or are they just adding to the noise? In this game-changing episode, we reveal why treating your flyers, brochures, and signs as "micro sales machines" can make the difference between wasted effort and measurable results. Forget flashy designs that impress your peers but fall flat with your target…
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The Paul Truesdell Podcast Principal Storyteller and Analyst: Paul Grant Truesdell, J.D., AIF, CLU, ChFC, RFC Founder & CEO of The Truesdell Companies The Truesdell Professional Building 200 NW 52nd Avenue Ocala, Florida 34482 352-612-1000 - Local 212-433-2525 - New York Truesdell Wealth, Inc. https://truesdellwealth.com The Truesdell Companies htt…
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The Paul Truesdell Podcast Part 1 of 2 For the ebook and pdf version - click here. Principal Storyteller and Analyst: Paul Grant Truesdell, J.D., AIF, CLU, ChFC, RFC Founder & CEO of The Truesdell Companies The Truesdell Professional Building 200 NW 52nd Avenue Ocala, Florida 34482 352-612-1000 - Local 212-433-2525 - New York Truesdell Wealth, Inc.…
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If you’re company is a small or medium sized business, don’t get comfortable about fraud – you’re being targeted too. Troy Baker is back to talk fraud and how the fraud prevention resources at the Better Business Bureau can help you protect your payments from fraudsters. Keep listening. Check out my website www.debrarrichardson.com if you need help…
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In this conversation, Roxanne and Melanie discuss various themes related to leadership and company culture, as well as the impact of AI on job security. Their discussion begins with an analysis of a hypothetical case study involving a VP of Marketing who accidentally shares a post about AI taking over jobs during a screen-sharing session while addr…
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Community is so much more than a buzz word or an HR motto. When deciding between a content business or a network business, you should always choose a network business. As opposed to adding content to an already saturated market, building community allows people to build relationships with real humans in pursuit of results and transformation you can…
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In episode 202, Coffey talks with Shannon Norris about a federal court ruling that invalidated portions of the EEOC's 2024 harassment guidance related to sexual orientation and gender identity. They discuss Norther District of Texas Federal Judge Matthew Kacsmaryk’s decision in State of Texas v. EEOC; the narrow scope of the Supreme Court’s ruling …
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It’s been a wild ride for Syria’s interim President, Ahmed al Sharaa. Recently, he was photographed alongside Donald Trump in Riyadh, marking a historic moment: the announcement of the end of U.S. sanctions on Syria. It’s quite the turnaround for a man who once had a $10 million bounty on his head. There’s a growing sense of optimism about Syria’s …
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Building a thriving dental practice isn’t just about the latest equipment or sharp marketing strategies—it all starts with how you invest in your people. In this episode, we're bringing on Zach Shelley, a seasoned practice manager, to unpack why the real secret to practice growth is intentional team development. Zach shares hard-won wisdom on how p…
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The Paul Truesdell Podcast Principal Storyteller and Analyst: Paul Grant Truesdell, J.D., AIF, CLU, ChFC, RFC Founder & CEO of The Truesdell Companies The Truesdell Professional Building 200 NW 52nd Avenue Ocala, Florida 34482 352-612-1000 - Local 212-433-2525 - New York Truesdell Wealth, Inc. https://truesdellwealth.com The Truesdell Companies htt…
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We aired this episode a little while ago, but thought it had some amazing insights we thought were worth sharing again. Today we’re going to talk about building a change maker culture and how you can help your teams to thrive among change, instead of being disrupted by it. To help me discuss this topic, I’d like to welcome Steve Blum, Chief Operati…
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With next-generation vehicles rapidly transforming into software-defined platforms powered by High-Performance Computers (HPCs), the approach to automotive security is fundamentally changing. These powerful central processors are critical for everything from infotainment to autonomous driving, but their consolidation also creates a significant sing…
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Show Description How it all comes back to the why column, dark patterns, privacy and tracking, getting emails forever from one purchase, how to be bold with communication while still being respectful, HTMHell, CSS mistakes, are we anti-JSON, and the state of FitVid in 2025. Listen on Website → Links Markup from hell - HTMHell Incomplete List of Mis…
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Both George V and George VI succumbed to declining health and respiratory ailments. The latter, was the first royal to have his funeral televised, whereas the former's death was seemingly expedited to meet the morning headlines -- a secret unearthed fifty years after his passing. Leave us a review -- it helps the show! :) Follow Us ⁠⁠30MorbidMinute…
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In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client ret…
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If you’ve ever wondered whether your ground marketing efforts are actually working, this episode unveils the proven techniques that transform guesswork into reliable results. We’re digging into the heart of what it really takes to track and optimize every raffle, screening, and event, so your practice isn’t just spending time in the community—it’s …
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Burnout in your comms team? Not on our watch! In this episode, we break down (or should that be breakdown?) how to put an end to burnout before it takes over your team. We look at everything from identifying burnout to providing the right culture and support to ensure your team remains healthy, motivated, and productive. Imogen Hitchcock and Amanda…
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🎧 App Spotlight: How a Simple Spinner Can Supercharge Your Lessons Hey beautiful teachers! In today’s Vivid Practice, Nicola shines a light on a simple but powerful app: Decide Now 🎡—a fun, beautiful spinner tool that’s perfect for adding variety and engagement to music lessons. From randomizing scale drills to choosing performance orders, this fle…
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Today we check back in with TCB Episode 16 guest Valerie Minos! We discuss... What is Bitcoin "backed" by? Is 21 million Bitcoin enough? Bitcoin is not a trade, it is a monetary migration Parallel money systems proving Bitcoin's superiority Faltering bonds and the dire U.S. fiscal position Are you taxed for holding Bitcoin? Simplicity of the Bitcoi…
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What makes a workplace worth the commute? In this episode, we sit down with workplace experience explorer and content creator Tom Hitch to uncover how the best office environments are co-created, not commanded. From sensory design to return-to-office (RTO) policies, Tom shares powerful insights from his travels into global workplaces, highlighting …
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Did you know you can find lots of fraud prevention resources from the Better Business Bureau? In this episode, Troy Baker from the Michigan Better Business Bureau talks about fraud, using the BBB for validations and what we both think is the best thing to do that will keep your company protected from fraud. Keep listening. Check out my website www.…
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Roxanne and Rob Chesnut discuss the complexities of business ethics, emphasizing integrity, the challenges of ethical decision-making, and the importance of leadership in setting ethical standards. They share real-world examples, including an incident at eBay, and explore the impact of external events on company culture. The conversation highlights…
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In episode 201, Coffey talks with Jodi Brandstetter about using “design thinking” to effectively integrate AI into HR processes. They discuss how design thinking focuses on understanding problems from both business and human perspectives; the importance of starting with one specific HR challenge when implementing AI; how AI can assist throughout ea…
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Whether your course sales are down or you just want to increase your sales, there is a way to make courses more interactive and future-proof. Reimage your course as a set of things that a group of people are going to do together instead of passively consuming content alone. In today’s episode Gina breaks down why this will make your content more va…
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We’re touching The Laundry down in a single country – to understand how it looks at financial crime and the lessons we can take from it. This episode: a nation where a scam involving tulip sellers can make international news! Our expert host, Marit Rødevand, is joined by Erik Reissenweber, Anti-Money Laundering Specialist at AMLC, to reveal: everyt…
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Summary In this episode, Wayne Marcel interviews Liz from Pizza DAO, discussing her journey into cryptocurrency, the significance of Bitcoin Pizza Day, and the role of community in the crypto space. Liz shares her experiences with dollar cost averaging, navigating the NFT landscape, and the governance structure of DAOs. The conversation highlights …
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In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…
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When your site is technically "up" but takes too long to load, customers don’t care—it might as well be down. Why is “slow” the new “down”, and how is that reshaping the way organizations think about digital experience? Today I’m joined by Gerardo Dada, Chief Marketing Officer at Catchpoint, a leader in digital experience monitoring. Gerardo recent…
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Summary In this conversation, Michael Anderson, known as President, shares his inspiring journey from overcoming adversity to becoming a prominent figure in the crypto space. He discusses the importance of community, philanthropy, and financial literacy, emphasizing how crypto can empower individuals and break down traditional barriers. The convers…
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Show Description Fresh off his Megaman Streamathon, Mat Marquis joins us to talk about becoming a professional Twitch streamer, creating a JavaScript course, his thoughts on the design and content of said course, a brief moment on Linux in 2025, and attempts to make the web weird and fun again. Listen on Website → Guests Mat Marquis Guest's Main UR…
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Ever feel awkward or pushy when contacting potential patients to book appointments? Today we're learning about the under-appreciated yet pivotal role follow-ups play in turning potential leads into loyal patients WITHOUT being salesy. Many leads slip through the cracks due to insufficient follow-up, and we set the stage for a deep dive into this cr…
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🎧 Quick Tip: Beaky Rhythms – A Game-Changer for Rhythm Practice Hey there, lovely teachers! In this Pivot Practice quick tip, Nicola shares one of her absolute favorite rhythm tools: Beaky Rhythms 🐥—a fun, simple step that can seriously transform how your students internalize rhythm. Discover how this playful approach (using second fingers and repe…
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