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How can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic)

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Manage episode 496987685 series 1751165
Content provided by TELUS Digital. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TELUS Digital or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.

CX leaders face several competing pressures: budget constraints, the need to demonstrate ROI and rising customer expectations. Our expert guests provide practical, actionable insights on creating value-driven customer experiences that reduce costs, improve service quality and connect to measurable business outcomes.

Listen for the compelling perspectives of Adrian Swinscoe, author of Punk CX and Punk XL, customer experience advisor and workshop facilitator, and Jelena Bajic, global vice president, customer experience operations and transformation at TELUS Digital.

Show notes

Tune in to Adrian's show, Punk CX, for more conversations about customer experience.

  continue reading

29 episodes

Artwork
iconShare
 
Manage episode 496987685 series 1751165
Content provided by TELUS Digital. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TELUS Digital or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.

CX leaders face several competing pressures: budget constraints, the need to demonstrate ROI and rising customer expectations. Our expert guests provide practical, actionable insights on creating value-driven customer experiences that reduce costs, improve service quality and connect to measurable business outcomes.

Listen for the compelling perspectives of Adrian Swinscoe, author of Punk CX and Punk XL, customer experience advisor and workshop facilitator, and Jelena Bajic, global vice president, customer experience operations and transformation at TELUS Digital.

Show notes

Tune in to Adrian's show, Punk CX, for more conversations about customer experience.

  continue reading

29 episodes

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