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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Take a deep dive into the world of SEO and digital marketing with SE Ranking DoFollow Podcast. Actionable insights, latest trends, and thought-provoking case studies from seasoned experts and practitioners. In this SEO podcast, professionals and business leaders from all over the globe come together to help their less-experienced peers cut through the noise and catch them up on all the latest SEO advancements and developments.
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A podcast about the design, development, and business of great software. Each week thoughtbot is joined by the people who build and nurture the products we love.
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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The Digital Banking Podcast is powered by Tyfone. Tyfone is a dramastically better digital banking provider. Our appeal is unique, we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps “get things done”! On our podcast you will hear how digital banking plays a leading role for community minded financial institutions from the unique perspectives of our industry expert guests.
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Creative and Critical Thinking in Business... and Life. Through episodes about innovation, leadership, design, AI and some on health. ggutt.substack.com
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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This podcast focuses on helping Business leaders, Founders, Sales Professionals, Commercial directors, and CFO's make informed business decisions when it comes to marketing. The podcast is designed to give non-marketing professionals the tools and knowledge to optimise their customer purchase journeys across online and offline touch points in order to see a real impact on their bottom line. New episodes come out every week. For future episodes, you can send your questions to me via LinkedIn ...
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CarCast is twice weekly automotive podcast hosted by Matt “The Motorator” D’Andria, former NFL and WWE superstar, Bill Goldberg, and Vice President Editorial & Editor-in-Chief at Edmunds.com, Alistair Weaver. CarCast explores all aspects of the automotive space from the performance aftermarket to new car buying and the future of the automotive industry. The guys answer your questions, offer advice and feature guests from the automotive industry and celebrity car enthusiasts.
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Perpetual Traffic is a twice weekly podcast that shares cutting-edge strategies on acquiring leads and sales for your business. The show is produced by Tier 11 and hosted by Ralph Burns and Lauren Petrullo. Traffic is the act of putting your product, service, or message in front of your target audience…it’s the act of acquiring customers online while also building goodwill, and is the lifeline of any business. So, whether you’re a media buyer yet to create your first Facebook or Instagram ad ...
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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In-depth conversations on technology and business with senior leaders from top global companies. Hosted by industry analyst Michael Krigsman.
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Pat Flynn from The Smart Passive Income Blog reveals all of his online business and blogging strategies, income sources and killer marketing tips and tricks so you can be ahead of the curve with your online business or blog. Discover how you can create multiple passive income streams that work for you so that you can have the time and freedom to do what you love, whether it's traveling the world, or just living comfortably at home. Since 2008, he's been supporting his family with his many on ...
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WBSRocks podcast features in-depth conversations on customer experience, digital transformation, supply chain, eCommerce, industry 4.0, and enterprise software categories such as CRM, ERP, or analytics suites. The purpose of the show is to help CFOs, COOs, CEOs, and business owners with their daily commercial, operational, or financial challenges by taking a deep dive into business cases and processes, technology strategy and architecture, transformation initiatives, and business models. The ...
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The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all with ...
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches ...
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Join marketer Nick Kastner to discuss the latest topics in marketing. Across each episode, Nick covers the latest in marketing, interviews with regional and national marketers from across the United States, and even discusses some of their favorite sneaker options.
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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership. Learn more about L ...
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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
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A podcast for the thinkers in freight. Everything is Logistics is hosted by Blythe Brumleve and we're telling the stories behind how your favorite stuff (and people!) get from point A to B. Industry topics include freight, logistics, transportation, maritime, warehousing, intermodal, and trucking along with the intersection of technology and marketing within the industry. 123k downloads and rated as a top 5% podcast out of all industries and growing. Follow along to stay curious and become a ...
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Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
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Welcome to The Home Builder Digital Marketing Podcast! Over 90% of today’s home buyers start their buyer journey online. Here we talk with not only industry experts, but also your fellow home builder marketers to learn how you can succeed in our incredibly competitive digital world. Hosts Greg Bray, President of Blue Tangerine, and Kevin Weitzel, VP of Business Development and Sales at Outhouse, bring you a wealth of home builder online marketing experience. Join them each week as they inter ...
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Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.
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Our blog and podcast offer print and marketing industry insights based on our 30+ years of experience. Located in Burlington, New Jersey, we provide a full range of print and marketing services including Graphic Design, Website Design & Managed Hosting, Content Writing, Political Marketing, Offset and Digital Printing, Custom Apparel, Promotional Products, Direct Mail, Warehousing & Print Fulfillment and so much more. #YesWeDoThat
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Discussing Stupid returns to the airwaves to transform digital facepalms into teachable moments—all in the time it takes to enjoy your coffee break! Sponsored by High Monkey, this podcast dives into ‘stupid’ practices across websites and Microsoft collaboration tools, among other digital realms. Our "byte-sized" bi-weekly episodes are packed with expert insights and a healthy dose of humor. Discussions focus on five key areas: Business Process & Collaboration, UX/IA, Inclusive Design, Conten ...
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Welcome to Never Mind the Buzzwords—the podcast that ditches jargon and delivers real talk on business transformation. Hosted by Helen McMillan and Will Pearce, this series is your no-nonsense guide to unlocking true business value through digital and technological innovation. In a world drowning in hype, how do you separate game-changing innovation from empty noise? Never Mind the Buzzwords cuts through the fluff, exploring the practical realities of digital transformation—helping businesse ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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The brutal truth about digital performance engineering and operations. Andreas (aka Andi) Grabner and Brian Wilson are veterans of the digital performance world. Combined they have seen too many applications not scaling and performing up to expectations. With more rapid deployment models made possible through continuous delivery and a mentality shift sparked by DevOps they feel it’s time to share their stories. In each episode, they and their guests discuss different topics concerning perfor ...
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In this channel, our host Prince Kumar Singh keeps on sharing useful information, tools, case studies and latest updates for businesses on using Digital and Social Platforms effectively which can help in increasing their brand and sales. We also interact with industry experts and learn the best practices that are implemented by them in different digital marketing specializations and sectors. Want to be featured as a Guest on our Podcast channel Digital Marketing Gyaan? Fill the Form today - ...
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Do you want your burning Google Ads questions answered by a trusted Google Ads Expert? Inside Google Ads is hosted by Jyll Saskin Gales, a seasoned Google Ads Coach with over a decade of Google Ads experience, including 6 years working at Google. Each weekly episode contains practical advice based on real-world experience with Google Ads accounts. You'll gain a deeper understanding of bidding strategies, keyword match types, conversion tracking, creative best practices, campaign efficiency a ...
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If you're a sports executive or digital marketer working to fill seats, drive ticket sales, and grow your fan base, the Sports Marketing Machine Show is for you! Award-winning sports marketing veteran host, Jeremy Neisser brings with him over 21 years of experience in sports marketing and shares We'll cover all aspects of marketing including digital advertising, social media strategy, branding, customer relationship management, and how to best use analytics to measure success. With interview ...
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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
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Amazing digital experiences don’t just happen. They are purposefully created by artists and engineers, who strategically and creatively get to know the problem, configure a solution, and maneuver through the various dynamics, hurdles, and technicalities to make it a reality. Hosts Sean and Paul will discuss various elements that go into creating and managing software products, from building user personas to designing for trackable success. No topic is off-limits if it helps inspire and build ...
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The Ciena Network Insights Podcast brings together thought leaders, subject matter experts, and tech influencers to discuss the innovations and trends shaping our digital world. Join us every month for engaging conversations on telecom networks, digital transformation, sustainability, and more.
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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Leading digital transformation experts from Alumni Services give clarity and confidence to executives navigating the digital age for better business performance and reimagined customer relationships. Can you have it all when deploying technology and embarking on change? Yes, if you know how to bridge the gap between staying relevant, delivering on innovation, and listening to the people that matter. In this series, we break down themes and digital tools that are shaping transformations globa ...
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"Digital Strategy Unlocked" is a show that helps CIOs and other business leaders take a step back, take a breath, and consider the broader perspective, to rethink how digital can transform businesses. In every episode, we provide cutting-edge insights from global Digital leaders to help increase IT product adoption and accelerate business outcomes.
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Your competitors have the same features you do. But in today's market, that's not enough. Join us every two weeks to discover how smart UX decisions can make your digital products stand out and drive real business growth. We'll show you exactly how mid-sized companies are winning more customers through better user experience—no massive tech investments required. Get practical strategies and real case studies that you can apply to your business immediately. Perfect for leaders who want to und ...
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#43 Avoid these slippery conversational hiccups
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Most customers are excellent service assessors because they detect any conversational hiccups and take them into account within their experience. Paolo Fabrizio share two case examples that occurred both in person and over digital support channels.By Paolo Fabrizio
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Google Ads for beginners: How to Launch Your First Profitable Google Ads Campaign Today
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Send us a text Summary In this episode of the Digital Customer Experience podcast, Femi Olajiga (cxconversion.com) and Erno Horvath (Optimum Click -Digital Growth Agency) discuss the essentials of Google Ads for beginners. They cover the various types of campaigns, the importance of setting clear objectives, and the significance of keyword research…
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AI is redefining what it means to be a CIO. In this episode, Bill Bragg, CIO at SymphonyAI, and Craig Williams, Chief Digital Information Officer at Ciena, dive into how AI is transforming business operations, accelerating innovation, and changing how organizations lead in the digital age.
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[Case Study]: 5 Steps to High-Converting On-Brand Beauty & Wellness Ads
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Ralph Burns and Lauren Schwartz return for the third installment of the Beauty Brand Scaling Series—and it’s their most tactical one yet. They pull back the curtain on the exact creative strategies that consistently scale 7- and 8-figure beauty brands. You’ll hear how brands fall into the trap of choosing aesthetics over performance—and why that’s …
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Google Ads Tutorial for Medical Practices, Doctors, GPs and Dental Clinics!
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Send us a text Summary In this episode, Femi Olajiga discusses the importance of Google Ads for medical practices, emphasizing the need for healthcare providers to understand the platform to effectively attract clients. He covers various aspects of Google Ads, including campaign objectives, types of ads, keyword research, quality scores, bidding st…
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Research Reveals How Many Marketers Are Using AI
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We’ve all heard the hype about AI, but what’s actually happening behind the scenes? In this episode, Blythe breaks down two major studies that reveal how marketers are really using AI tools, where they’re struggling, and what’s coming next. If you're trying to figure out what to adopt (and what to ignore), this episode offers a blueprint for smart …
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Decisions at 240mph: From INDYCAR driver to team principal with Tony Kanaan
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Racing legend Tony Kanaan shares how he shifted to a team mentality after a career in the spotlight This week Tony Kanaan (also known as TK) joins Tammy to reflect on his career transition from Indy 500 champion to Team Principal at Arrow McLaren. TK shares how he learned to make fast-paced decisions behind the wheel, and why he believes good peopl…
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255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski
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Send us a text In this episode of Navigating the Customer Experience, we sit down with Fran Brzyski, CEO and Co-Founder of Hark, the leader in video and audio-driven customer feedback. With over a decade of experience in CX and Voice of Customer roles spanning startups to Fortune 50s, Fran brings a wealth of insight into transforming how brands lis…
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125. The Simple Sales Strategy Coaches Need That No One’s Teaching
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Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. In this episode of the Master Your Business Podcast, I share the simple but powerful sales strategy most coaches and service providers have never been taught—one that helps you create demand befo…
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Neurobiological and Cybernetic AI for Manufacturing, Part 2 - with Oleg Savin of Unilever
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Today’s guest is Oleg Savin, Enterprise Architect and MES Expert at Unilever. Oleg is a frequent guest speaker at manufacturing conferences worldwide, including this year’s Smart Manufacturing Excellence Summit in Munich. He returns to the program today to discuss use cases in why neurobiological and cybernetic AI capabilities for manufacturers and…
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WBSP721: Grow Your Business by Understanding Pegasystems' Capabilities, an Objective Panel Discussion
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Send us a text Call center and customer service workflows, particularly in heavily regulated sectors like banking, financial services, and insurance, often involve a level of complexity that standard CRM platforms struggle to accommodate. Processes such as client onboarding, approval cycles, and exception handling require dynamic, BPM-like capabili…
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3283: ServiceNow Accelerates AI Adoption in Field Service Management
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In today’s episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their dail…
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Default to Action: Why Your First Try Will Probably Fail - w/ Dillon Young
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What happens when leadership doesn't understand the fundamental differences between customer success and sales? Dillon Young, founder of Lifetime Value Media and host of the Daily Stand-Up podcast, shares hard-won wisdom from 15 years in customer success on this revealing episode of Customer Unsuccess. At the heart of many CS struggles is a critica…
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5 Creative Ideas for Your Next Political Mailer
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Stand Out, Stay Memorable, and Win Voter Attention In a crowded election season, political mailers are still one of the most powerful tools for grabbing voter attention. Unlike digital ads that are easy to ignore, a well-designed mail piece shows up right in someone’s hands. But to make an impact, it needs to do more than deliver information—it nee…
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CarCast+Edmunds - Comparing nine small SUVs, self driving technology, Edmunds buys a new RAM truck and more.
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Follow @motorator Follow @weaveroncars Follow @edmunds Presented by Bravago Hard SeltzersBy Bleav + Carolla Digital
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Building a customer research panel with BECU
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Episode web page: https://bit.ly/3S1wxq4 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Jessica Schultz, senior manager of experience re…
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Scaling AI with Storage Efficiency - with Shawn Rosemarin of Pure Storage
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Today’s guest is Shawn Rosemarin, Vice-President of R&D in Customer Engineering at Pure Storage, a leader in cloud-based infrastructure and storage-as-a-service solutions designed to enhance operational efficiency and sustainability. Shawn joins the podcast to explore the critical role of storage efficiency in scaling AI. As businesses accelerate A…
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WBSP720: Grow Your Business by Learning the Top 10 S&OP Systems in 2025 w/ Sam Gupta
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Send us a text The Sales and Operations Planning (S&OP) category occupies a distinct space within enterprise technology, serving supply chain-intensive industries like retail and manufacturing with capabilities that traditional ERP systems simply cannot match. While ERP platforms manage transactional processes, S&OP suites focus on high-level strat…
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3282: Fighting Waste with AI and Community at Olio
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What does it take to turn a moment of frustration into a global mission to tackle waste? At the AWS Summit in London, I sat down with Tessa Clarke, co-founder and CEO of Olio, to explore how a single idea born on a snowy Swiss street evolved into a powerful tech platform reshaping how communities think about consumption, sharing, and sustainability…
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3281: From Cambridge to Call of Duty: The Rise of Real Holography
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Holography has long lived in the shadow of science fiction, but what happens when it’s finally real and ready for the consumer market? In this episode recorded at Tech Talks Daily, I sit down with Darran Milne, co-founder and CEO of VividQ to unpack what sets true holography apart from the gimmicks. With a background in quantum physics and years of…
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AI Influencers vs. Human Creators – Who’s Winning the Attention Game? with Luke Yarnton
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Luke Yarnton, co-founder of The Rave - a game-changing platform helping e-commerce brands spot influencers the moment they make a purchase. With global experience across fintech and e-commerce, Luke has launched ventures from London to New York, Singapore, and now callsMexico City home. His work is reshaping how brands think about influence, authen…
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3280: Yobi and the Future of Ethical AI at Scale
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What if companies could tap into powerful behavioral AI without compromising user privacy or crossing legal lines? In this episode of Tech Talks Daily, I sit down with Frank Portman, CTO of Yobi, to explore how his team is building foundation models grounded in real user behavior, backed by ethically sourced and consented data. Frank shares how Yob…
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How Small Credit Unions Can Compete and Win with Bo McDonald
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Small credit unions face big challenges, but does that mean there’s no joy in running one? In this episode of The Digital Banking Podcast, host Josh DeTar sits down with Bo McDonald, Founder and President of Your Marketing Co., to unpack the reality of credit unions under $10 billion in assets. They dive into the importance of mindset, strategic de…
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The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
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In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents. Large Language Models (LLMs) are powerful, multi-purpose tools. But would you trust one to handle the precision of a classification task? It’s an unlike…
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[Breaking]: How to Test (& De-Dupe) Meta Advantage+ Campaigns with 100% Accuracy
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In this special Tier 11 lab episode, Ralph Burns and John Moran pull back the curtain on a powerful new Meta ad tactic: the CAPI import strategy. Learn how to eliminate costly data duplication, master new customer acquisition cost (NCAC) tracking by individual SKU, and scale your Advantage+ campaigns using a two-ad-set system that blends testing an…
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Where AI Can Reduce Risk and Cost in Audit Processes - with Nathaniel Bell of Wells Fargo
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Today’s guest is Nathaniel Bell, Director of Data Management at Wells Fargo. Nate joins Emerj Managing Editor Matthew DeMello on the show today to discuss the practical application of AI within internal audit workflows, focusing on tools that are already delivering results. He explains how deterministic models are transforming information gathering…
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3279: How Rewriting the Code is Empowering Women in Tech
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When we talk about the future of technology, it is easy to focus on the tools, trends, and innovations that dominate headlines. But behind every breakthrough is a human story, and behind every system are individuals navigating an industry that has not always welcomed them equally. That is why I sat down with Sue Harnett, founder and CEO of Rewritin…
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The Best Promotional Swag Products That People Actually Want to Keep
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Branded giveaways can be a fun and effective way to build brand awareness, but not all swag is worth the investment. You’ve probably seen plenty of cheap pens, keychains, or stress balls that end up forgotten in a drawer or tossed in the trash. If you’re going to put your logo on something, make it something people actually want. Here are some of t…
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Ep. 246: Deon Nicholas | A Glimpse of the AI Future—It’s Here Today
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Episode 246: The AI future of customer service is already here—and it’s better than most people think. In this episode, Deon Nicholas, President and Executive Chairman of Forethought, joins host Rob Markey to show us how some companies are already using AI to resolve customer issues end-to-end in ways we could barely imagine just a couple of years …
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The Future of IT Operations with Automation and Real-Time Insights - with Troy Felix of BigPanda
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Today’s guest is Troy Felix, RVP of Sales Engineering at BigPanda. BigPanda is a leading AIOps platform that helps enterprises prevent and resolve IT incidents faster through automation and real-time insights. Troy joins us to explore how automation and real-time data are transforming IT operations. He explains how organizations are using AIOps to …
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Cody Walker joins us to talk about FuelFest, his brother Paul and more.
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Follow @motorator Follow @goldbergsgarage Presented by Bravago Hard SeltzersBy Bleav + Carolla Digital
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574: Developer Life After Design Systems with Kathryn Grayson Nanz
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Will talks with Kathryn Grayson Nanz, Senior Designer and Developer Advocate at Progress, about the influence and power design can have when developing new software. Kathryn breaks down what it means to be a designer advocate and the role it plays within software development, the importance of design systems, designing for accessibility and knowing…
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Fraud Prevention in the Digital Age from KYC to Chargebacks - with Matt DeLauro of SEON
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Today’s guest is Matt DeLauro, President at SEON Technologies. SEON is a global provider of fraud prevention solutions, leveraging advanced AI and machine learning to help businesses identify and mitigate fraud throughout the customer journey. Matt joins us on today’s show to discuss how SEON is tackling the challenges of modern fraud prevention in…
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How can you spy on competitors' keywords in Google Ads?
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What's the easiest way to spy on your competitor's keywords? In episode 68, Google Ads Coach Jyll Saskin Gales dives deep into effective (and ethical) ways to gain valuable insights into your competitors' Google Ads strategies. Forget misleading paid tools; Jyll shares her top three go-to methods that will actually help you understand what's workin…
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Agile Marketing Value 3: Learning through Experiments and Data over Opinions and Conventions
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Send us a text In this week's episode, Nick targets the opinion of everyone in marketing to ensure your organization is focused on using data and experimentation to drive real value. This is the third episode in Season 3 focused on discussing the Agile Marketing Manifesto and how it can help your organization win. Support the show Follow Nick onlin…
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CR099: UK Government sustainability & AI with Liam Walsh and Paul Mukherjee, Defra
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Understanding the true environmental cost of digital innovation is crucial for governments aiming to embed sustainability into their digital delivery processes. Governments are embedding sustainability into the heart of digital delivery. Can governments ensure that their digital advancements contribute positively to the environment while maintainin…
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3278: Zensar Technologies on the Real ROI of AI-Powered IT Services
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When we talk about the future of IT services, the conversation often revolves around the potential of AI and automation. But what does that really mean when applied at scale, across legacy infrastructure, evolving customer expectations, and real-world operational challenges? In today’s episode, I sat down with Manish Tandon, CEO of Zensar Technolog…
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Why Amateur Graphic Design Is Hurting Your Brand (and What to Do About It)
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In business, first impressions matter. Often, your brand’s first interaction with a potential customer is visual. Whether it’s your logo, your website, a printed flyer, or a social media post, the quality of your graphic design plays a major role in shaping how your business is perceived. Unfortunately, many businesses make the mistake of treating …
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071: Differentiation in a generative AI era
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Send us a text Damien and Nikola discuss the brave initiatives taken by executives in the field of generative AI, their successes, and challenges. Nikola Mrkšić, CEO and co-founder of PolyAI, shares insights on differentiation in the generative AI space, the viability of build vs. buy decisions, and the importance of proof of concept in AI projects…
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Episode #268: Delivering Home Builder Marketing with Integrity - Michelle Mambuca
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This week on The Home Builder Digital Marketing Podcast, Michelle Mambuca of Barron Collier Companies joins Greg and Kevin to discuss how home builder digital marketers can deliver marketing with integrity. https://www.buildermarketingpodcast.com/episodes/268-delivering-home-builder-marketing-with-integrity-michelle-mambuca…
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SPI 870: The Way to Capture Leads That Works with Daniel Priestley
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#870 How fast would your business grow if you could cut through the noise and generate red-hot leads for your products? In this episode, my award-winning entrepreneur guest shares how to do just that. Daniel Priestley has uncovered an amazing strategy to find your ideal customers using online quizzes and assessments. You're not going to want to mis…
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WBSP719: Grow Your Business by Learning from Enterprise Software Stories - Jan 2025, Week 2, an Objective Panel Discussion
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Send us a text The enterprise software and services landscape is experiencing a wave of strategic acquisitions, signaling aggressive moves by major players to expand capabilities and market share. Thomson Reuters' $600 million acquisition of tax automation firm SafeSend highlights the growing demand for streamlined financial compliance solutions, w…
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3277: Hexaware Reimagines Customer Experience Through Agentic AI
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What happens when automation grows and learns to think, reason, and adapt? That is precisely what I explored in today's episode with Bennet Kumar, Executive Vice President and Global Head of Business Process Services at Hexaware Technologies. As the enterprise world braces for rapid AI-driven change, Bennet joined me to unpack how agentic AI quietl…
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114 - Mistakes Happen. Great Teams Turn Them Into Fan Loyalty
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Send us a text In this episode of The Sports Marketing Machine, host Jeremy Neisser explores one of the most underrated tools in sports marketing: service recovery. Mistakes at games are bound to happen — a missed giveaway, a ticketing issue, a long concession line — but how your team responds can turn frustration into fierce loyalty. Jeremy shares…
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163 / Vitaly Friedman, on UX Design + AI in Enterprise Environments
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Vitaly Friedman is an author, the UX Lead with the European Parliament, and editor-in-chief of Smashing Magazine. On June 25, he will facilitate a workshop at ITX’s 2-day Product + Design Conference. In this episode of Product Momentum, Vitaly joins Sean and Dan to share his insights about tackling the unique challenges of UX design in enterprise-l…
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What separates good projects from great ones? Proper testing.
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In this episode of Discussing Stupid, Virgil and Cole are joined by a new guest—High Monkey’s Project Manager and QA specialist, Seth Moline. Together, they dig into the often-overlooked world of quality assurance (QA) and why it can make or break a digital project. From accessibility issues to ripple effects caused by last-minute code changes, Set…
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The Timeless Principles of UX Design — Interview with Nosipho Nwigbo
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The Timeless Principles of UX Design What if the best UX design principles aren't new at all—but are actually as ancient as human civilization itself? In this eye-opening 30-minute episode from Dinghy Studio, we explore how the fundamentals of great design have remained consistent from traditional African roundavels to today's digital interfaces. D…
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Building the Bus: Leadership, Team Dynamics & Getting the Right People in the Right Seats with James Turnbull
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Building the Bus: Leadership, Team Dynamics & Getting the Right People in the Right Seats 🎙️ Hosts: Helen McMillan & Will Pearce 🎤 Guest: James Turnbull – Chairman, Inverarity Morton & DAMM Environmental 🎧 Episode Summary: What does it take to build a truly high-performing team? In this episode, Helen and Will are joined by James Turnbull, who brin…
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