Digital Customer Experience Podcasts

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1
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

41k

731

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5h ago5h ago

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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...

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Cloud Realities

Capgemini

159k

166

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6d ago6d ago

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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...

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Insights Unlocked

UserTesting

31k

196

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2d ago2d ago

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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...

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The Smart Passive Income Online Business and Blogging Podcast

Pat Flynn

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Pat Flynn from The Smart Passive Income Blog reveals all of his online business and blogging strategies, income sources and killer marketing tips and tricks so you can be ahead of the curve with your online business or blog. Discover how you can create multiple passive income streams that work for you so that you can have the time and freedom to do what you love, whether it's traveling the world, or just living comfortably at home. Since 2008, he's been supporting his family with his many on ...

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Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe | Customer Experience Strategy Expert

545

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6d ago6d ago

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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...

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gguttalks

gguttalks podcast

100

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2d ago2d ago

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Creative and Critical Thinking in Business... and Life. Through episodes about leadership, AI, design & innovation, and some on health. ggutt.substack.com

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Questions for now - Compelling perspectives on digital CX

TELUS Digital

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1d ago1d ago

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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

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The AI in Business Podcast

Daniel Faggella

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1d ago1d ago

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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise

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Bank Customer Experience

High Performance Media and Events

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12d ago1w ago

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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.

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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic

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22h ago22h ago

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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...

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Everyday AI Podcast – An AI and ChatGPT Podcast

Everyday AI

10k

617

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The Everyday AI podcast is a daily livestream, podcast and free newsletter where we help everyday people grow their careers with AI. The Everyday AI podcast is hosted by Jordan Wilson, a former journalist who's now the owner of a boutique digital strategy company with 20 years of martech experience. Our main focus is to help you keep up with AI trends to make your job easier. Get your work done faster. Increase your output. - Sign up for our free Prime Prompt Polish ChatGPT course: https://p ...

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The First Customer

Jay Aigner

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7d ago0w ago

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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!

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The AcroCast

Acro Commerce

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19d ago2w ago

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Thought leadership from one of North America’s top B2B ecommerce development agencies.

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The Master Your Business Podcast

Deirdre Martin

144

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1d ago1d ago

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The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all with ...

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VUX World

Kane Simms

356

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5d ago5d ago

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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...

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Prose + Comms: Engagement, Unplugged

BrightSign

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2h ago2h ago

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This is your go-to podcast for all things marketing, branding, and customer experience. We’re bringing you honest and fun conversations with bite-sized insights. Hosted by BrightSign’s CMO Brian Rowley and Head of Integrated Marketing Laura Smith, you’ll hear from industry pros, creatives, and innovators about what’s actually working in today’s evolving, digital-first world. No fluff — just real insights on how brands are connecting with audiences and driving growth. Tune in for fresh ideas, ...

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Customer First Thinking

Stephen Shaw

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13d ago1w ago

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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...

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CXChronicles Podcast

Adrian Brady-Cesana

253

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8d ago1w ago

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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...

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The Customer UnSuccess Podcast

Joe Di Grande

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1d ago1d ago

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Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches ...

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WBSRocks: Business Growth with Enterprise Software and Digital Transformation

Sam Gupta

767

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15d ago2w ago

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WBSRocks podcast features in-depth conversations on customer experience, digital transformation, supply chain, eCommerce, industry 4.0, and enterprise software categories such as CRM, ERP, or analytics suites. The purpose of the show is to help CFOs, COOs, CEOs, and business owners with their daily commercial, operational, or financial challenges by taking a deep dive into business cases and processes, technology strategy and architecture, transformation initiatives, and business models. The ...

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Digital Strategy Unlocked

Photon

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29d ago4w ago

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"Digital Strategy Unlocked" is a show that helps CIOs and other business leaders take a step back, take a breath, and consider the broader perspective, to rethink how digital can transform businesses. In every episode, we provide cutting-edge insights from global Digital leaders to help increase IT product adoption and accelerate business outcomes.

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Catalyst Podcast

Launch by NTT DATA

13k

505

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1d ago1d ago

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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership. Learn more about L ...

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CXetera

CX etera

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19d ago2w ago

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Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.

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Behind the Review

Entrepreneur Media

133k

211

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Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.

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Esker On Air

Esker America's

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6d ago6d ago

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Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.

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DoFollow Podcast

SE Ranking

41k

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28d ago4w ago

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Take a deep dive into the world of SEO and digital marketing with SE Ranking DoFollow Podcast. Actionable insights, latest trends, and thought-provoking case studies from seasoned experts and practitioners. In this SEO podcast, professionals and business leaders from all over the globe come together to help their less-experienced peers cut through the noise and catch them up on all the latest SEO advancements and developments.

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Digital Customer Journeys Podcast

Femi Olajiga

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1M ago5w ago

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This podcast focuses on helping Business leaders, Founders, Sales Professionals, Commercial directors, and CFO's make informed business decisions when it comes to marketing. The podcast is designed to give non-marketing professionals the tools and knowledge to optimise their customer purchase journeys across online and offline touch points in order to see a real impact on their bottom line. New episodes come out every week. For future episodes, you can send your questions to me via LinkedIn ...

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Marketing with Burlington Press

burlingtonpress

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1d ago1d ago

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Our blog and podcast offer print and marketing industry insights based on our 30+ years of experience. Located in Burlington, New Jersey, we provide a full range of print and marketing services including Graphic Design, Website Design & Managed Hosting, Content Writing, Political Marketing, Offset and Digital Printing, Custom Apparel, Promotional Products, Direct Mail, Warehousing & Print Fulfillment and so much more. #YesWeDoThat

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Sports Marketing Machine Podcast

Jeremy Neisser

133

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8h ago8h ago

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If you're a sports executive or digital marketer working to fill seats, drive ticket sales, and grow your fan base, the Sports Marketing Machine Show is for you! Award-winning sports marketing veteran host, Jeremy Neisser brings with him over 21 years of experience in sports marketing and shares We'll cover all aspects of marketing including digital advertising, social media strategy, branding, customer relationship management, and how to best use analytics to measure success. With interview ...

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Tech Talks Daily

Neil C. Hughes

203

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9h ago9h ago

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Daily

If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...

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Innovation and the Digital Enterprise

Innovation and the Digital Enterprise

133

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6d ago6d ago

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What does it take to keep your organization growing? Innovation and the Digital Enterprise is a podcast dedicated to providing insights and resources to executives and entrepreneurs focused on 10x growth for themselves and the organizations they lead. We interview leaders from early-stage start-ups to billion-dollar enterprises who have boots on the ground experience to distill their lessons from their victories and their failures. Learn how these leaders are organizing their teams, establis ...

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Honest Ecommerce

Shopify Expert Chase Clymer

491

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2d ago2d ago

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Honest Ecommerce is in the top 5% of podcasts and has been one of Shopify's picks for best business podcasts for years. Shopify Expert Chase Clymer and his guests provide online store owners with honest, actionable advice to increase their sales and grow their business.

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PurePerformance

PurePerformance

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9d ago1w ago

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The brutal truth about digital performance engineering and operations. Andreas (aka Andi) Grabner and Brian Wilson are veterans of the digital performance world. Combined they have seen too many applications not scaling and performing up to expectations. With more rapid deployment models made possible through continuous delivery and a mentality shift sparked by DevOps they feel it’s time to share their stories. In each episode, they and their guests discuss different topics concerning perfor ...

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Business Transformation Pitch with The CX Goalkeeper

Gregorio Uglioni

261

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2d ago2d ago

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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...

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Breaking the Blueprint

Iqbal Javaid & Vinay Parmar

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5d ago5d ago

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Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, p ...

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The AdExpert Podcast

Sam

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1d ago1d ago

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Step behind the scenes of digital marketing with Sam Ashrafi, founder of AdExpert.io. In this podcast, Sam shares real-world strategies, SEO secrets, and Google Ads insights that drive results for local businesses, e-commerce brands, and service providers across the U.S. From campaign breakdowns and industry updates to client stories and conversion-boosting tactics, this is your no-fluff guide to mastering modern marketing. Whether you’re a business owner or a fellow marketer, you’ll walk aw ...

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Pivoting to WEB3

Donna P. Mitchell

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21h ago21h ago

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Strategic conversations with visionary leaders sharing breakthrough innovations, transformational insights, and real-world technology implementations. Host Donna P. Mitchell, Forbes Business Council member and CEO of Mitchell Universal Network LLC, explores the AI, blockchain, and Web3 ecosystem with industry pioneers who are driving measurable business results today. Each episode features in-depth discussions on strategic technology applications, innovative partnerships, and practical use c ...

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Y Combinator Startup Podcast

Y Combinator

273

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17h ago17h ago

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We help founders make something people want.

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Retail Remix

Retail TouchPoints

267

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2d ago2d ago

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The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practition ...

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Product Momentum Podcast

ITX Corp.

178

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8d ago1w ago

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Amazing digital experiences don’t just happen. They are purposefully created by artists and engineers, who strategically and creatively get to know the problem, configure a solution, and maneuver through the various dynamics, hurdles, and technicalities to make it a reality. Hosts Sean and Paul will discuss various elements that go into creating and managing software products, from building user personas to designing for trackable success. No topic is off-limits if it helps inspire and build ...

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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

310

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2d ago2d ago

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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...

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The Web Usability Podcast

Lucy Collins from Web Usability

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13d ago1w ago

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Join Lucy Collins, Director of Web Usability, as we explore what it takes to make the web a more accessible and enjoyable place for everyone. Whether you're a website owner, developer, or just a curious mind, we're here to share insights, tips, and stories that can help you improve the user experience of your digital world. Web Usability is an established User Experience (UX) agency. We are UX specialists. We provide inclusive UX research and advice to optimise your digital services. If you ...

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Plugged In

Smartech Daily

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9d ago1w ago

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Plugged In dives deep into the ever-evolving world of technology with a special emphasis on how it intersects with our daily lives, businesses, and the broader society. Guided by Mark Sephton, a globally renowned personal mentor to entrepreneurs and a passionate technophile, this podcast unravels the complexities of the tech world, offering listeners insights that are both profound and practical. With Mark’s rich experience, having interviewed over 4,500 individuals across various platforms, ...

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Valorem Voices - The Business Transformation Podcast

Valorem Reply

180

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9d ago1w ago

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Valorem Reply, part of the Reply Group companies, is a business innovation and transformation firm focused on driving change with unique digital solutions, strategic technology investments and design-led user experiences. Through the expertise of our people and power of Microsoft technologies, our innovative strategies and solutions securely and rapidly transform the way our clients do business. Follow our podcast to get insights on the latest digital transformation trends & updates on Micro ...

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UX Design to WIN in Business

Dinghy GmbH

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13d ago1w ago

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Your competitors have the same features you do. But in today's market, that's not enough. Join us every two weeks to discover how smart UX decisions can make your digital products stand out and drive real business growth. We'll show you exactly how mid-sized companies are winning more customers through better user experience—no massive tech investments required. Get practical strategies and real case studies that you can apply to your business immediately. Perfect for leaders who want to und ...

show series

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Are you leaving revenue on the table in customer experience? 24:33

28d ago24:33

24:33

On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives. As customer expectations increase and budgets tighten, organizations are looking for ways to quantify the value of their CX initiatives. Our expert guests share proven…

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EP 617: Gemini in Google Chrome: What’s new and 6 easy use cases 34:33

1h ago34:33

34:33

AI is coming for the world's most popular browser. 🤖 Google recently announced Gemini in Chrome, bringing AI (and eventually) agentic features to the browser used by more than 3 billion people. We've been using Gemini in Chrome for a few months, so we're recapping some of our favorite features, tips and 6 easy use cases that you can take advantage …

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Beyond the Likes and Follows: What the Best Brands Get Right About Influencer Partnerships 35:30

4h ago35:30

35:30

Influencer marketing is about more than follower counts. It’s about authenticity, strategy, and results. In this episode, Laura and Brian sit down with influencer marketing expert Joelle Moroney to explore how top brands balance micro and celebrity influencers, leverage AI for discovery and vetting, and measure real impact. Hear actionable insights…

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SPI 892: What's Working in Hosting Live Events Right Now 38:36

7h ago38:36

38:36

#892 Our virtual fatigue has brought live events back in a big way. Whether it's a dozen people in a coffee shop or thousands in a convention center, you too can bring your followers together and foster real connections! In this episode, I break down everything I’ve learned from hosting events of all sizes. From mastermind meetups to Card Party, my…

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The Property Brothers: How a Real Estate Business Became a Brand Empire 26:08

2h ago26:08

26:08

Drew and Jonathan Scott—the Property Brothers—share how childhood side hustles fueled their rise to global brand leaders. Learn how innovation, authenticity, and listening to customers built their product empire and hit TV shows. Plus, insights from their new show, “Don’t Hate Your House” and tips for healthier homes, impactful marketing, and busin…

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#739: Doing Gen Z marketing right with Smita Wadhawan, Constant Contact 21:49

7h ago21:49

21:49

Is your brand's marketing strategy feeling a little… seasoned? In today's social media landscape, clinging to outdated tactics can mean clinging to what was hot just last week. If you feel like it's time to inject some youthful energy into your approach, how can you do it authentically? Agility requires a willingness to experiment, learn, and adapt…

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133 - Pros/Cons of All-You-Can-Eat Ticket Plans 18:26

8h ago18:26

18:26

Send us a text All You Can Eat ticket plans sound like a fan’s dream—one ticket, unlimited food—but are they really a win for your team? In this episode of The Sports Marketing Machine, Jeremy Neisser breaks down the pros and cons of these packages, from predictable revenue and marketing appeal to margin risks and operational headaches. You’ll lear…

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3430: Broadridge AI, NYFIX, and the New Data Strategy for Financial Services 21:48

9h ago21:48

21:48

What does it really mean to future-proof financial data? That’s the question at the heart of my conversation with George Rosenberger, General Manager of NYFIX at Broadridge. George has spent his career moving through every corner of the capital markets, from trading desks to broker-dealers, and now into the software side where he oversees order rou…

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Fintech 3.0: Now Is The Best Time To Build In Crypto 42:00

13h ago42:00

42:00

We are entering the era of Fintech 3.0. Regulatory clarity, growing consumer adoption, and low-cost chains have paved the way for a golden age of building in crypto — and at YC, Base, and Coinbase we want to fund builders to seize this moment. In this episode of Main Function, YC's Harj Taggar and Base's Jesse Pollak sat down to discuss what kinds …

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EP 616: If Microsoft is haunted by AI, should everyone else be nervous too? 36:29

23h ago36:29

36:29

The headline was kinda shocking 👇 "Satya Nadella is haunted at the prospect of Microsoft not surviving the AI era" This was a story in The Verge that detailed an internal Microsoft town hall and its CEO's kinda urgent plea on Microsoft keeping pace. But real talk now..... if one of the key companies pushing AI innovation is kinda haunted by keeping…

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Investment Fund Leader: How Digital Assets Will Transform Global Finance with Aly Madhavji & Donna Mitchell 46:00

21h ago46:00

46:00

Global investment expert Aly Madhavji, Managing Partner at Blockchain Founders Fund, reveals how digital asset innovation is transforming international finance and creating new opportunities for executives. Featured on C-Suite Network Radio & TV. In this executive briefing, discover how emerging financial technologies are reshaping global value tra…

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Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097 16:23

1d ago16:23

16:23

I'm BAAAACK!!! It's been a few months - but I've been wanting to start posting again - so here we go! Going to change things up a little bit and create more shorter episodes and sharing my direct experiences a bit more. Still going to share some interviews here and there - but I have a lot of practical/tactical stuff on the topic of Digital CX that…

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Why should CX leaders care about data neutrality? 30:12

24h ago30:12

30:12

On this episode, we explore data neutrality — and why ensuring unbiased, reliable data is fundamental to delivering AI-powered customer experiences. AI is everywhere in today’s customer experiences, from chatbots handling order inquiries to copilots that help agents provide better support. However, the quality of these experiences depends entirely …

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Identifying and placing creative tech talent: With Andy Wardlaw 34:27

1d ago34:27

34:27

Andy Wardlaw is a talent advisor who has placed a number of visionaries across sectors and across the world. He’s also seen how talent acquisition and placement has changed as technologies have come and gone. This week Tammy and Andy discuss how to spot creative tech talent and how to recognize if they will be successful in their new transformation…

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143. How to Use Neuromarketing to Tell Brand Stories That Stick 21:43

1d ago21:43

21:43

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. —-- How to Use Neuromarketing to Tell Brand Stories That Stick Most stories don’t sell. They don’t even get remembered. They vanish. In this episode of the Master Your Business Podcast, I show yo…

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Lessons from Running Massive Online Degrees at Scale - with Aaron Demory of Fearlus 27:53

1d ago27:53

27:53

Today’s guest is Aaron Demory, Senior Partner at Fearlus and Chief of Information Technology and Security at the FDIC. Aaron joins Emerj Editorial Director Matt DeMello on today’s show to explore how organizations can safeguard institutional memory, align data strategy with cultural goals, and rethink success in the age of AI. With experience spann…

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3429: How Credit Karma Scales GenAI to Power 60 Billion Predictions a Day 42:19

1d ago42:19

42:19

What does it take to deliver personalized financial guidance to more than 140 million people every single day? That is the question I put to Wan Agus, Head of Engineering at Intuit Credit Karma, in this episode of Tech Talks Daily. Most of us open the Credit Karma app to check our credit score, look at a loan option, or browse for a better credit c…

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The Silent Competitor: How One Client Deployed a Rival Solution Under the Radar w/ Kristi Faltorusso 38:50

1d ago38:50

38:50

The competitive landscape in SaaS is ruthless, with rivals actively targeting your existing customers who already have budget allocated and pain points identified. Customer Success teams must develop competitive awareness to avoid being blindsided at renewal time. • Competitors view your customers as prime targets since they've already secured budg…

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How to Set Up Remarketing Campaigns That Actually Convert: A Step-by-Step Guide for Marketers 14:13

1d ago14:13

14:13

This episode breaks down how to create remarketing campaigns that turn past visitors into paying customers. You’ll learn the exact steps to build campaigns that boost ROI, improve conversion rates, and keep your brand top of mind. What you’ll learn: Why remarketing campaigns drive higher conversions compared to cold ads How to segment audiences lik…

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Digital Ad Metrics Have a Trust Problem. Print and Direct Mail Don’t. 7:35

1d ago7:35

7:35

If you buy media, you know the feeling. Dashboards glow with impressions, reach, and view rates. But can you actually prove those numbers describe what real people saw and did? With the biggest digital platforms, the uncomfortable answer is often no. And courts, regulators, and independent audits keep revealing why. Read more: https://burlingtonpre…

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Ep 615: OpenAI going after Apple hardware, Google brings Gemini to Chrome, Microsoft CEO’s dire warning on AI and more AI News That Matters 38:37

2d ago38:37

38:37

OpenAI is now going after .... Apple? 🍎 Google is finally bringing more AI to its browser. 🖥️ And Microsoft's CEO has cast a kinda gloomy warning on AI. ⚠️ And that's just the beginning. Don't waste hours each day trying to keep up with AI. That's what we do. OpenAI going after Apple hardware, Google brings Gemini to Chrome, Microsoft CEO’s dire wa…

1
348 | Redefining Loyalty as Multi-Brand Status | with Ty Haney 28:57

2d ago28:57

28:57

Ty Haney is a serial entrepreneur and three-time founder best known for building Outdoor Voices into one of the most recognizable activewear brands of the last decade. After proving that approachable, inclusive movement could compete with performance-first giants, Ty went on to launch Joggy, a natural energy brand, and TYB, a community commerce pla…

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Scaling Salad House: Technology, Operations, and Lessons Learned 33:53

2d ago33:53

33:53

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu base…

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Is Empathy More than Just Being Nice? 4:18

2d ago4:18

4:18

A short dive into the power, meaning and understanding of empathy. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit ggutt.substack.comBy Maria from GGUTT

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What Leaders Can Learn from Dick’s, Target & the Athleisure Boom 38:09

2d ago38:09

38:09

This episode is brought to you by Commerce. Sports retail is moving fast — and sometimes sideways. This week, Shop Eat Surf Outdoor Editor in Chief Tiffany Montgomery and long-time industry analyst Matt Powell join Retail Remix for a candid discussion about what’s really happening with the biggest names in sports and activewear — and what retailers…

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Unlocking SaaS growth with fast, focused customer research with Asia Orangio 41:44

2d ago41:44

41:44

Episode web page: https://bit.ly/46FFJbA ----------------------- Episode summary: In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guide…

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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James 38:56

2d ago38:56

38:56

Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…

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#738: Building marketing strategy when change is the constant with Heidi Bullock, Tealium 29:30

2d ago29:30

29:30

Successful marketers are able to anticipate and act on opportunities and trends, but what happens when the next 10 days can be as difficult to predict as the next 10 years? Agility requires not only rapid responses to changing market conditions, but also the ability to anticipate and proactively shape those conditions to your advantage. It's no lon…

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3428: Building Trust in AI: Hitachi Vantara’s Vision for Governance 22:58

2d ago22:58

22:58

AI is quickly moving from boardroom buzzword to boardroom headache. Enterprises are waking up to the fact that bringing large language models in-house is not just about performance or cost, but about control, accountability, and trust. In this episode of Tech Talks Daily, I sit down with Octavian Tanase, Chief Product Officer at Hitachi Vantara, to…

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3427: Can Smarter Compression Help Save the Planet? CompressionX Think so 28:31

3d ago28:31

28:31

What if the way we store data is shaping the planet’s future? That thought has been on my mind ever since attending the IT Press Tour in Amsterdam, where I first connected with today’s guest. With global data creation forecast to hit 510 zettabytes by 2030, and data centers already consuming staggering amounts of power, the conversation is no longe…

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3426: Aura Technology at TechSummit25: XDR, Secure Edge, Real Outcomes 18:48

4d ago18:48

18:48

I recorded this episode at Barracuda TechSummit25 in Alpbach, Austria, a mountain village that looks like a postcard and hosts some of the most grounded security conversations you will hear all year. My guest is Richard Flanders, Commercial Director at Aura Technology, a managed service provider on the south coast of England that supports public se…

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132 - The 35,000 Visitor Problem: Why More Traffic Can Tank Your Profits 21:25

4d ago21:25

21:25

Send us a text More traffic doesn’t always mean more profit. In this episode, Jeremy Neisser unpacks a real case study from a minor league baseball team that saw website visitors surge from 27,000 to 35,000—but lost $15,000 in profit along the way. He explains why chasing vanity metrics like clicks, impressions, and raw attendance can mask deeper p…

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AI, empathy, and the future of work with Ian Jacobs, Opus Research 1:13:19

4d ago1:13:19

1:13:19

What happens when one of the world’s leading analysts on customer service and conversational technologies sits down to unpack the future of AI? We explore the profound implications of AI adoption with Ian Jacobs, VP, Lead Analyst at Opus Research. We discuss how AI is transforming contact centres and customer service operations, from agent augmenta…

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EP 614: 5 Business Use-Cases for Comet, Perplexity’s agentic browser 39:48

5d ago39:48

39:48

Make way for the next wave of GenAI..... Agentic AI Browsers. And while we've seen rumors that OpenAI is going all-in on an AI browser, the first big player is already here in Perplexity's Comet Browser. Join us as we break down how Perplexity Comet works, what makes it different, and 5 Business Use-Cases for ROI. Newsletter: Sign up for our free d…

1
3425: Barracuda XDR: From Football Playbooks to Home Alone Tactics 35:35

5d ago35:35

35:35

I recorded this conversation at Barracuda TechSummit25 in Alpbach, Austria, where the mountains feel close enough to touch and the discussions get very real very quickly. My guests are Adam Khan, VP of Global Security Operations at Barracuda XDR, and Eric Russo, Director of SOC Defensive Security. Together they run the teams that watch, interpret, …

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Fool’s Gold: Tech Vendors Are Selling You a Dream – But Handing You a Jigsaw Puzzle | Chris Morrissey, Zoom CX 1:01:30

5d ago1:01:30

1:01:30

Welcome to Episode 8 of Breaking the Blueprint – the podcast where we challenge conventional thinking on customer experience, loyalty, and leadership. In this episode, we sit down with Chris Morrissey, GM & Global Head of CX Sales and GTM at Zoom, for a no-holds-barred conversation about what’s really going on in the CX tech space. 👉 Spoiler: Tech …

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#737: Unlocking sustainable growth using AI with Bryan Gernert, Resonate 25:44

5d ago25:44

25:44

Is artificial intelligence just another shiny toy for marketers, or is it the key to unlocking true agility and sustainable growth in today's turbulent landscape? Agility requires not only rapid adaptation to change, but also the ability to anticipate future trends and proactively adjust strategies. This means leveraging data and technology, like A…

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Why Website Speed Matters for Digital Marketing Success: Boost Rankings, Conversions, and User Experience 14:31

6d ago14:31

14:31

In this episode, you’ll learn why website speed is a critical factor in digital marketing success and how a fast-loading site impacts everything from SEO to user engagement. You’ll discover: Why slow websites drive users away and hurt trust How speed directly improves user experience and satisfaction The connection between fast load times and highe…

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EP 613: AI Agents: From automation to super agents. 10 AI Agents you should know in 2025 51:20

6d ago51:20

51:20

There's hundreds of agents. 🤖 Most you should ignore. These 10 though.... you've gotta know them. Today, we go over Agents 101, how they work, and the 10 you should be paying most attention to. AI Agents: From automation to super agents, 10 AI Agents you should know -- An Everyday AI Chat with Jordan Wilson Newsletter: Sign up for our free daily ne…

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Think you know Gen Z? Think again - Interview with Matt Powell of Great State 55:19

6d ago55:19

55:19

Today’s episode of the Punk CX podcast is with Matt Powell, Creative Director at Great State, a digital product and service design agency. Matt joins me today to talk about some research that they recently released called Shifting States, which examines Gen Z behaviours and digital expectations. We explore the implications of this research, what it…

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Balancing Speed and Stability in Digital Transformations with Adan Pope 38:24

6d ago38:24

38:24

In this episode of Innovation and Digital Enterprise, Patrick and Shelli interview Adan Pope, Senior Vice President of Engineering, Applications, and AI at The Aspen Group. Adan shares insights from his career in engineering and technology leadership, from his roles in public safety, telecommunications, and healthcare. He also discusses his books, …

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Season 6 Episode 12: AI to the Rescue: 3 Ways It’s Saving AP from Fraud 6:01

6d ago6:01

6:01

Listen to Season 6 Ep. 12 of Esker On Air to explore 5 ways AI is helping accounts payable (AP) teams solve their biggest headaches. From preventing increasingly sophisticated fraud attempts to untangling chaotic inboxes, AI is an incredibly versatile and powerful addition to your AP team. Tune in as Esker On Air host Scott Leahy spotlights the fas…