WFM As A Strategic Weapon - Service Levels: Beyond The Basics Outpost WFM: Project OutCast podcast

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WFM as a Strategic Weapon - Service Levels: Beyond the basics

24h ago 3:53

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Managing Service Level is like steering a car — you can't wait until after the crash to turn. In this episode I cover:
1: Forecasting vs Guessing
2: Real-Time Agility
3: Excuses vs Reasons
4: WFM as a Strategic Weapon

13 episodes

#Business #Corey Sewpersad #Workforce Management #Workforce Planning #Resource Planning #Business Strategy #Strategy #Contact Centre #Podcasting Education #Audio Drama #WFM #WFO

WFM as a Strategic Weapon - Service Levels: Beyond the basics

Outpost WFM: Project OutCast

published 24h ago

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