Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globa ...

Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula. I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. Running a contact centre is not difficult, period. Managing people on the other hand, that requires skill which can be taug ...

GSFC-UK - or ”The Gloria Swanson Fan Club Radio Show” ran for ten years on WFM Manchester in the United Kingdom. It was a show best described by one of the underperforming management as, ”A bit like Timmy Mallet for grown ups” Michael Dawson was at the heart of the ’Cake Eating Scandal’ that rocked local radio in the late nineties. After turning whistle blower his position at the station became untenable. He was finally forced out, but not before he’d smuggled out many of his master recordin ...

Morning Show on FM99 WNOR at 98.7 | 5:30am to 10:00am

Here's the week's business, finance and economics news - in just 30 minutes. In the meantime you can catch me on Facebook, Twitter and LinkedIn. And if you want leave a comment. Wishing you all a safe and healthy week. And looking forward to bringing you Talking Business next week Follow my socials on: https://twitter.com/leongettler https://www.instagram.com/leongettler/ https://www.linkedin.com/in/leongettler/ https://www.linkedin.com/company/leongettler/ https://www.facebook.com/talkingbu ...

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

Brian Witt and Gary Fuchs share decades of experience tackling Workforce Management problems with thousands of contracting businesses, as well as experiences, challenges, and success from contractors across the globe. They also love cigars and bourbon 🥃

The Chess Lounge is your place to kick back, relax and explore the game of chess from all angles. We bring you weekly episodes with topics from all over the chess world and culture with a fresh twist. We strive to cover topics you won’t hear anywhere else and provide a much needed balance to the royal game. This podcast is for everyone that loves chess and the beautiful community it brings together. PLEASE SUBSCRIBE FOR MORE EPISODES!

The intelliHR platform is designed to support HR professionals and leadership teams within an organisation, using technology that automates manual HR processes and captures critical people data. The platform gives a real-time understanding of an organisation’s human resources and provides tools to create a performance-based culture aligned with the employer’s business strategy, and contribute to strategic decision-making with data driven insights. intelliHR has a focus on artificial intellig ...

The Workforce Management Podcast discusses the technologies, strategies and everything you need to know about workforce management, including time and attendance, employee scheduling, labour demand forecasting, workforce analytics and much more. We pay particular attention to AI and how that is changing the landscape. We aim to help you navigate through the complex Workforce Management world, tackle the most pressing questions and give you a complete understanding of all the aspects involved ...