Best WFM Podcasts (2025)

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#3. Shaping Tomorrow's Workspaces: Advantage WFM? 49:05

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8d ago49:05

49:05

The IWFM Outlook 2024 ‘Keep investing: the tide is turning’ saw a brighter future as hope shaped like encouraging metrics peeped from the storm clouds of 2023. It suggested the sector was investing in key areas to drive productivity as our research pointed to organisations increasing more than decreasing space managed and as workspace investment wa…

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Starting and Growing Your Career in WFM - Based on a true story 12:46

7d ago12:46

12:46

Leave a comment or suggestion This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is. I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WF…

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Voice of the Agent: What 540 Agents Really Think About Life on the Frontline 42:09

5h ago42:09

42:09

In this episode of Working Smarter, Dave Hoekstra is joined by Martin Teasdale, Founder of Get Out of Wrap, to unpack the findings from our latest Voice of the Agent research. This year, 540 frontline agents opened up about the realities, challenges, and hidden truths of working inside today’s contact centers. Last year’s report was groundbreaking,…

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#5. Beyond the Surface: Unpacking Sustainability in Asset Management for a Greener Future 41:02

1d ago41:02

41:02

This session dives into the environmental impact of workplace assets, shedding light on key concepts like carbon management, Net Zero, and Carbon Neutrality, and how these connect with broader ESG goals such as biodiversity, wellbeing, and social equity. Attendees will gain insights into the hidden carbon impact of furniture, fixtures, and equipmen…

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Basket & Barometer November 2025 21:25

7h ago21:25

21:25

Send us a text Building on the success of footfall insights we broaden the conversation with the Basket & Barometer podcast. Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat In this episode we cover why average transaction value now matters more than footfall, and how Black Friday has shifted the peak. We shar…

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#4. The Data-Driven Office: Insights & ROI from a Customer’s Perspective 40:33

1d ago40:33

40:33

Join Chris Wiegeraad – Commercial Director at GoBright - as he explores how Smart Workplace Solutions boost office space efficiency, reduce costs, and deliver real ROI. He’ll invite customer “Midland Heart” on stage to discuss their experiences, sharing the tangible benefits and challenges of implementing smart office technology. This session will …

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Making ERP Success Visible 30:42

14d ago30:42

30:42

Send us a text ERP success often happens quietly. When the system runs smoothly, it blends into the background, even though the journey to get there is full of effort, decisions, and change. In this episode of RPI Tech Connect, ERP advisor Cindy Vindasius joins to discuss how teams can bring those wins to the surface. Cindy shares real-world storie…

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Productivity Pulse Episode 1 18:55

16d ago18:55

18:55

Send us a text Productivity Pulse Episode 1 Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights We dig into why efficiency swings across sites, how that volatility hurts peak service, and what workload models can do to stabilise performance. We also show how role dr…

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#2. Redefining Workplace Experience: The Future of 2025 49:45

16d ago49:45

49:45

The workplace is evolving into a dynamic intersection of employee needs, business goals, and cultural shifts. The panel will explore the future of workplace experience through the lenses of facilities management, HR, technology and design, highlighting how collaboration can create environments that inspire productivity, engagement, and well-being. …

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Productivity Podcast 2.0 1:42

7d ago1:42

1:42

Send us a text 🚨 Podcast Reboot Alert! The ReThink Productivity Podcast is Back—and Smarter Than Ever! 🚀 We're thrilled to announce the official reboot of the ReThink Productivity Podcast with a brand-new format and a commitment to delivering high-impact, actionable insights twice a month Our new focus is simple: Less Noise, More Intelligence We’ll…

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Infor Velocity Suite, Up Close & Personal 30:54

26d ago30:54

30:54

Send us a text After strong listener feedback on our first look at the Infor Velocity Suite, we’re back to dig deeper into how organizations are putting it to work. In this episode of RPI Tech Connect, RPI Partner Richard Leigh Stout returns to discuss real-world use cases of process mining and automation—the Velocity components delivering the most…

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AI Value Track - Episode 3 28:49

25d ago28:49

28:49

Welcome to Episode 3 of The AI Value Track — our brand-new podcast series helping you cut through the AI noise and actually use it in your business. In this final episode of the series, Simon sits down with Ed Hogg (CEO, SolvedBy.AI) and James Bolle (Head of Data & Insights, ReThink Productivity) to tackle one of the biggest strategic questions lea…

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#1. The Office Reimagined: A Space for Mastery, Collaboration and Constructive Challenge 30:55

23d ago30:55

30:55

In this episode, we unpack the insights from the Workplace Leaders Summit session titled “The Office Reimagined: A Space for Mastery, Collaboration, and Constructive Challenge,” delivered at The Workplace Event 2025. Naomi Sakamoto, Principal at Gensler, discusses how modern office design can simultaneously support individual mastery, foster team c…

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AI Value Track Podcast - Episode 3 27:34

1M ago27:34

27:34

Send us a text We weigh the real trade‑offs of building AI in‑house versus buying and configuring proven tools, and map a practical route from pilot to production without blowing the budget. Clear steps on data, governance, ethics, and IP help you create value you can measure. Build vs buy decisions tied to strategy and IP When generic problems jus…

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AI Made This Podcast - Notebook LM October 2025 12:37

1M ago12:37

12:37

Send us a text Notebook LM has had some significant updates over the last few weeks Have a listen to the latest iteration of a Notebook LM created podcast based on ReThink marketing materials #theproductivityexperts Register for the 2026 Productivity Forum Find us in the Top 50 Productivity Podcasts Connect to Simon on LinkedIn Follow ReThink on Li…

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AI Value Track Podcast - Episode 2 32:26

1M ago32:26

32:26

Send us a text We dig into practical AI that saves time: personal LLMs, embedded features already in your tools, and AI‑native agents that take action, not just give answers. We share proof points, pitfalls, and simple ways teams can adopt safely and quickly. Personal LLMs as thinking partners and draft accelerators Embedded AI in email, slides, CR…

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AI Value Track - Episode 2 33:21

1M ago33:21

33:21

Welcome back to The AI Value Track – a brand-new podcast series where we’re cutting through the hype and helping you actually use AI in your business. In this second episode, Simon Hedaux (Co-Founder of ReThink Productivity) is joined by Ian Hogg (CEO, ShopWorks) and James Bolle (Head of Data & Insights, Rethink Productivity) to talk about somethin…

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What Great ERP Projects Have in Common 39:14

1M ago39:14

39:14

Send us a text Every organization has heard the horror stories. ERP projects that spiral out of scope, stretch budgets, and leave teams questioning the value. But the great ones? They look quite different. In this episode of RPI Tech Connect, Nick Foy of Silverdale and Melissa Olson of RPI share what makes ERP projects successful and how consultant…

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Welcome to Workplace Unplugged 1:26

1M ago1:26

1:26

The podcast where workplace and facilities leaders speak freely. From hybrid strategy and sustainability to tech, wellbeing and design - we go beyond the buzzwords and dive into the real challenges and innovations shaping the future of work. Powered by The Workplace Event, each episode features candid conversations with industry pros who are changi…

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AI Value Track Podcast - Episode 1 25:20

2M ago25:20

25:20

Send us a text We strip away the jargon and show how to use AI as an assist that lifts productivity, trust, and measurable outcomes. From data readiness to culture, governance to first use cases, we focus on steps that turn hype into results. Clear definition of AI and human‑in‑the‑loop Where AI adds value across knowledge work Culture over tech as…

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AI Value Track - Episode 1 26:24

2M ago26:24

26:24

Welcome to the first episode of our brand new podcast series: The AI Value Track. In Episode 1, host Simon Hedaux (Co-Founder at ReThink ReThink Productivity) is joined by our very own, Ian Hogg (CEO at ShopWorks) and Ed Hogg (CEO at SolvedBy.AI) for a no-nonsense conversation about: Clear definition of AI and human‑in‑the‑loop Where AI adds value …

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The Evolution of Advanced Scheduling: How ModusForce Is Changing the WFM Game 24:27

2M ago24:27

24:27

Send us a text Theo Gott and Mark Stacey from ModusForce discuss the evolving landscape of workforce management and how their Dayforce implementation expertise helps organisations maximise efficiency and employee satisfaction. • The WFM market is experiencing 20% growth globally with key trends including AI automation, flexible working arrangements…

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Women, Working Smarter: Ritu Maheshwari on Mentorship, Leadership & AI 43:32

2M ago43:32

43:32

In the first episode of Women, Working Smarter, host Jennifer Docken (Product Marketing Manager, Calabrio) welcomes Ritu Maheshwari (VP of Product Management, Calabrio) to talk about her journey from engineering to product leadership. Ritu shares how mentors shaped her path, why building strong teams matters most, and what excites her about the fut…

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Behind the Badge: How Infor WFM Powers Law Enforcement 29:05

2M ago29:05

29:05

Send us a text Two decades ago, federal law enforcement officers had to line up at shared terminals just to check their timesheets. Today, with Infor Workforce Management, those same tasks happen instantly on a phone. Brett Taylor, Senior WFM Consultant at RPI, joins host Chris Arey to trace that transformation and explain why modern WFM is becomin…

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Footfall Insights September 2025 11:59

2M ago11:59

11:59

Send us a text Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends.August retail sales dipped 4.8% year-on-year despite stable footfall, with fashion and general retail taking significant hits. Consumers are demonstrating caution by making fewer transactions while spending slightly more per …

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New Series Coming! Women Working Smarter with Jen Docken and Ritu Maheshwari 3:31

2M ago3:31

3:31

Get ready for an all-new series from Calabrio’s Working Smarter podcast! Hosted by Jennifer Docken, this series celebrates women leading the way in tech, contact centers, and customer service. In the preview episode, Jennifer teams up with Ritu Maheshwari from Calabrio to kick things off and share what’s to come.…

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Building Trust in Public Sector Expense Management 34:14

2M ago34:14

34:14

Send us a text Public sector organizations face unique challenges when it comes to managing expenses. Strict regulations, heavy approval chains, and lingering paper-based processes often slow down reporting and create frustration for employees and auditors alike. In this episode of RPI Tech Connect, XM Consultant Rich Mitchell highlights the roadbl…

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Beyond the Yellow Label: Transforming Retail Operations with Smart Technology 28:41

2M ago28:41

28:41

Send us a text Tom Coe, VP of Growth at Retail Insight, shares how data-driven solutions can tackle the perennial challenges of retail operations while empowering store colleagues to deliver better customer service • Retail Insight provides in-store operations analytics software for over 50,000 stores globally • The complexity of modern retail oper…

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Big news - The Next Evolution of Contact Center WFM: Introducing Calabrio Workforce Intelligence 22:55

3M ago22:55

22:55

Hot off the press from Calabrio’s largest annual user conference, C3 in Dallas, comes the launch of Calabrio Workforce Intelligence - the next evolution of Workforce Management. With AI at the core, not bolted on, Calabrio Workforce Intelligence introduces capabilities like Predictive Actions, Agent Assist, and more to help organizations make smart…

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Productivity Forum 2025: Key Takeaways 12:29

3M ago12:29

12:29

Send us a text We recap the highlights from the Productivity Forum 2025, diving into key presentations and insights that left attendees buzzing with new ideas about retail productivity. • Alex Rezvan kicked off the event with insights on retail's evolution toward non-transactional, cultural spaces that are highly tech-enabled • Halfords shared thei…

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The Prep Work That Makes or Breaks a Cloud Move 33:02

3M ago33:02

33:02

Send us a text Moving to the cloud is exciting, but it’s also a big lift. And the way you prepare shapes how successful the project will be. That’s the focus of this episode of RPI Tech Connect, where host Chris Arey sits down with Ken Foley, VP of the Infor Practice at RPI, to talk through the prep work that makes all the difference once a migrati…

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The Robot Won't Steal Your Job, But It Might Make It Awesome 34:48

3M ago34:48

34:48

Send us a text Rob Bate, Co Founder at FrontlineXP, shares insights from his extensive retail experience and explains how FrontlineXP is working to improve the experience of customer-facing employees through innovative technology solutions • Frontline workers and operations teams are chronically underserved by technology and expertise • The genesis…

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The Governance Factor: Putting Healthcare’s Back-Office Data to Work 37:30

3M ago37:30

37:30

Send us a text Healthcare has no shortage of data—but using it to actually improve patient outcomes is another story. In this episode of RPI Tech Connect, John Lynn, founder of Healthcare IT Today, explains why better data governance is the missing link. From staffing and supply chain to finance and HR, John shares how back-office data directly sha…

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Footfall Insights August 2025 10:45

3M ago10:45

10:45

Send us a text Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. July retail data shows positive signs with spending down only 1.4% compared to 8.5% in June, though footfall decreased by 1.7% as consumers remain cautious with their spending. The warm weather has encouraged more UK residen…

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ReThink Revealed - Ep.5. The Data Deep Dive: Productivity Lessons from the Numbers - James 23:24

4M ago23:24

23:24

Send us a text James Bolle, Rethink Productivity's Head of Insight Development, reveals how businesses can transform raw productivity data into meaningful insights that drive tangible improvements. His career-spanning mission has focused on helping organisations make better decisions through data analysis, quality processes, and contextualisation. …

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From Manual to Measurable: How UMMS Streamlined HR with RPI and Vault Verify 27:35

4M ago27:35

27:35

Send us a text In this episode of RPI Tech Connect, host Chris Arey speaks with Rebecca Hielke from the University of Maryland Medical System (UMMS) and Donny Phillips of Vault Verify about how UMMS tackled a frustrating, time-consuming employment verification process—and turned it into an automated, efficient workflow with real-time visibility. Wi…

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Through The Lens of Vendors - Greg Reffner 28:34

4M ago28:34

28:34

Message the show! Greg Reffner joins Irina on WFM Unfiltered with a refreshingly blunt take on what really goes on behind the scenes of B2B vendor-client relationships. With years of experience navigating the high-stakes world of tech sales and customer success, Greg shares war stories that will make you rethink everything you thought you knew abou…

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Dan Smitley - What do we want from AI in WFM? 54:25

4M ago54:25

54:25

Dan Smitley is a WFM Guru - You may have seen him posting Will Ferrell gifs on LinkedIn every Friday, but for this episode he joins Calabrio to talk about AI in WFM and how we might get real-world, practical uses out of AI and what that means to the average user. Topics include how WFM can benefit from AI, especially in the "Art vs. Science" front,…

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Rethinking Retail: What If We Challenged Everything? 12:42

4M ago12:42

12:42

Send us a text Simon Hedaux from Rethink Productivity provided NotebookLM with his thoughts on the dynamic world of retail productivity, challenging traditional assumptions to uncover hidden costs and untapped opportunities in modern retail operations. Retail businesses face a productivity paradox where despite working harder and implementing effic…

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How to Lead Without Faking It: WFM, Coaching & Confidence - Danny Green 34:13

4M ago34:13

34:13

Message the show! What happens when you stop pretending and start leading? In this week's episode of WFM Unfiltered, Irina sits down with Danny Green—a former contact centre sales pro turned respected operations and leadership expert. His career didn’t start with a polished plan. It started in the trenches, facing real problems and learning from ha…

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Schedule Smarter, Not Harder: How to Transform Your Workforce Management 23:02

4M ago23:02

23:02

Send us a text Matthew Haywood, Owner of WFM Consulting, a seasoned retail expert with over 25 years of experience, shares his framework for effective workforce management through seven essential pillars. He dispels common myths about auto-scheduling while providing practical insights into achieving the elusive "right people, right place, right tim…

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Workforce On Deck 2506 - WFM Lessons from Baseball 48:31

4M ago48:31

48:31

Building a winning lineup isn’t just for the ballpark! What happens when you bring lifelong baseball fans together to talk workforce management? You get a conversation that proves great teams are built on the same fundamentals, whether they’re built in a board room or at the ballpark. In this upcoming episode of the Workforce On Deck podcast, speci…

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Why Strong Test Management Delivers Better ERP Outcomes 31:14

4M ago31:14

31:14

Send us a text Testing should be treated as more than just a checkbox activity. It plays a critical role in the success of an ERP implementation, fosters greater user adoption, and supports the onboarding of new team members. In this episode of RPI Tech Connect, Principal Technical Consultant Jeremy Stoltzfus returns to the show to discuss the ofte…

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WFM Career - The Sky is the Limit 34:10

4M ago34:10

34:10

Message the show! What if the secret to a thriving contact centre career wasn’t in your CV, but in your mindset? In this episode of WFM Unfiltered, Irina sits down with Nenad Lukikj, a self-made leader who went from humble beginnings to reshaping the way we think about workforce management, innovation, and personal growth. Nenad’s story isn’t your …

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Footfall Insights July 2025 11:33

4M ago11:33

11:33

Send us a text Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. The UK's summer heatwave has driven an 8.5% decline in high street retail sales compared to last year. This retail slump reflects a combination of weather impacts, calendar effects, and persistent economic headwinds affectin…

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Doing Outbound Right - Garry Gormley 35:46

4M ago35:46

35:46

Message the show! From flipping burgers to flipping the script on outbound sales - Garry Gormley’s journey is anything but average. In this episode of WFM Unfiltered, Irina sits down with the founder of FAB Solutions to dissect what makes outbound tick, why most organisations do it so badly, and what leadership really means in the contact centre tr…

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The Productivity Puzzle: Navigating Retail's Toughest Challenges 40:48

5M ago40:48

40:48

Send us a text Retail businesses face a productivity paradox where despite working harder and implementing efficiency measures, many find themselves "sprinting to stand still" as costs rise and operations grow more complex. Simon Hedaux from Rethink Productivity provided NotebookLM with his thoughts and insights into navigating this challenging lan…

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Fixing What’s Broken: Healthcare’s Tech Reckoning 46:30

5M ago46:30

46:30

Send us a text The healthcare industry is at a crossroads. Staffing shortages, supply chain bottlenecks, and fragmented systems are driving up costs and driving professionals to burnout. But smarter technology could be the antidote. In this episode of RPI Tech Connect, longtime healthcare tech leader Brian Rosenberg joins the program to explore how…

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Agent Mentorship into WFM - Aaron Wojtak 31:39

5M ago31:39

31:39

Message the show! Aaron Wojtak joins Irina on WFM Unfiltered for a brutally honest dive into what’s really happening at the intersection of real-time analytics, agent performance, and leadership in contact centres. With a background that spans frontline agent roles to strategic workforce planning, Aaron brings a grounded, no-nonsense perspective th…

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The Power of Micro-Feedback: How HappyOrNot Transforms Customer Experience 28:43

5M ago28:43

28:43

Send us a text Tim Waterton, CRO at HappyOrNot, shares how their iconic smiley face terminals pioneered the micro-feedback approach that has collected over 2 billion pieces of customer feedback across 4,000 brands in 100+ countries. Their in-the-moment data collection method delivers higher response rates and more actionable insights than tradition…