))
WFM Analytics: Your Competitive Edge - WFM Analytics in Outbound Sales
Manage episode 484386611 series 3647777
Content provided by Corey Sewpersad. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Corey Sewpersad or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
If you tuned into our last episode where we explored "Applying WFM in Outbound Contact Centres," then you're going to love today’s deep dive — because now we're taking it one step further: what if we could measure and prove the real financial gains of smart WFM Analytics?
In this episode I cover:
1: The Productivity Sweet Spot.
2: The Myth of Headcount Cuts.
3: R58,000 Without Spending a Cent.
4: WFM Analytics: Your Competitive Edge.
14 episodes
Share
