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Outpost WFM: Project OutCast

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Manage series 3647777
Content provided by Corey Sewpersad. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Corey Sewpersad or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula.

I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM.

What often lacks is the understanding of how to apply the various WFM functional components in a contact centre.

I am Corey Sewpersad and this is Project OutCast.
An Outpost WFM production.

  continue reading

19 episodes

Artwork
iconShare
 
Manage series 3647777
Content provided by Corey Sewpersad. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Corey Sewpersad or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula.

I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM.

What often lacks is the understanding of how to apply the various WFM functional components in a contact centre.

I am Corey Sewpersad and this is Project OutCast.
An Outpost WFM production.

  continue reading

19 episodes

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