))
AI & ITSM: Building Digital Operations
Manage episode 494894922 series 3674693
Content provided by Works4Me BV. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Works4Me BV or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Artificial Intelligence promises to revolutionize IT service management by automating tasks, boosting speed, and scaling support. But here’s the catch: without structure and governance, AI can actually create more problems than solutions - like frustrating customers with inconsistent or opaque automated responses.
- Why AI needs the structure and governance of ITSM
- Top risks of unmanaged AI in service operations
- A balanced framework for AI-augmented ITSM
- Real stories from practitioners on the front lines
- Actionable steps to pilot AI in your organization
Whether you’re just exploring AI in ITSM or looking to refine your digital operations, this podcast is for you. 🎧
3 episodes
Share
