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EP # 198 - 5 Ways Non-Sales Employees Can Boost Sales in Your Service Business

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Manage episode 478915063 series 2949688
Content provided by Maggie Perotin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maggie Perotin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In today's short yet highly valuable episode, Maggie discusses how every employee in your small business can contribute to sales growth, whether directly or indirectly. Learn how to maximize your team's potential to drive business growth and increase revenue.

Key Points:

  1. Indirect Contributions to Sales
    • Time and cost efficiency through proper delegation
    • Value of outsourcing administrative tasks
    • ROI calculation on CEO time
  2. Direct Customer Contact Opportunities
    • Reception and front desk staff's role in sales
    • Importance of asking questions and active listening
    • Identifying additional service opportunities
  3. Customer Journey Enhancement
    • Booking follow-up appointments
    • Offering membership options
    • Creating intentional client experiences
  4. Service Excellence
    • Investing in staff training and skill development
    • Combining technical skills with customer service
    • Natural upselling through understanding client needs
  5. Business Culture Impact
    • Employee advocacy
    • Word-of-mouth marketing through satisfied staff
    • Team members as brand ambassadors

Key Takeaway:
"Every employee you hire in your small business is an investment and needs to contribute directly or indirectly to the growth of your business."

Action Step:
Before delegating tasks, conduct a cleanup exercise to ensure you're outsourcing valuable activities that contribute to business growth.

Resources:
Book a free consultation with Maggie to:

  • Map your customer journey
  • Develop employee training programs
  • Enhance customer service
  • Improve sales processes

Connect with Maggie:
• Book a Discovery Call: https://calendly.com/maggie-s2l/discovery-call
• Email: [email protected]
• Website: https://stairwaytoleadership.com

#BusinessGrowth #TeamDevelopment #Sales #CustomerService #BusinessStrategy

  continue reading

397 episodes

Artwork
iconShare
 
Manage episode 478915063 series 2949688
Content provided by Maggie Perotin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maggie Perotin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In today's short yet highly valuable episode, Maggie discusses how every employee in your small business can contribute to sales growth, whether directly or indirectly. Learn how to maximize your team's potential to drive business growth and increase revenue.

Key Points:

  1. Indirect Contributions to Sales
    • Time and cost efficiency through proper delegation
    • Value of outsourcing administrative tasks
    • ROI calculation on CEO time
  2. Direct Customer Contact Opportunities
    • Reception and front desk staff's role in sales
    • Importance of asking questions and active listening
    • Identifying additional service opportunities
  3. Customer Journey Enhancement
    • Booking follow-up appointments
    • Offering membership options
    • Creating intentional client experiences
  4. Service Excellence
    • Investing in staff training and skill development
    • Combining technical skills with customer service
    • Natural upselling through understanding client needs
  5. Business Culture Impact
    • Employee advocacy
    • Word-of-mouth marketing through satisfied staff
    • Team members as brand ambassadors

Key Takeaway:
"Every employee you hire in your small business is an investment and needs to contribute directly or indirectly to the growth of your business."

Action Step:
Before delegating tasks, conduct a cleanup exercise to ensure you're outsourcing valuable activities that contribute to business growth.

Resources:
Book a free consultation with Maggie to:

  • Map your customer journey
  • Develop employee training programs
  • Enhance customer service
  • Improve sales processes

Connect with Maggie:
• Book a Discovery Call: https://calendly.com/maggie-s2l/discovery-call
• Email: [email protected]
• Website: https://stairwaytoleadership.com

#BusinessGrowth #TeamDevelopment #Sales #CustomerService #BusinessStrategy

  continue reading

397 episodes

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