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How can enterprises become fluent in AI? (VOX 2025 conference recap!)

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Manage episode 518030483 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

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At VOX 2025, one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it.

In this episode of Deep Learning with PolyAI, Michelle Schroeder, CMO of PolyAI, sits down with Christopher Osborne, PolyAI’s Chief Product Officer, to unpack what we learned from our annual conference about how the world's top enterprises are moving from early adoption to true fluency in AI for customer experience.

They reflect on key lessons from VOX 2025, where leaders across hospitality, banking, healthcare, and more shared how they’re using agentic AI to scale exceptional service without losing the factors that make them stand out to their customers.

They discuss:

  • How Seminole Hard Rock, Boyd Gaming, and Fertitta Entertainment use AI to protect the guest experience, not replace it
  • How Metro Bank is turning “a bank in every pocket” into a banker in every pocket
  • How DOCS Dermatology, Simplyhealth, and SafeRide Health are expanding access to care through AI-driven patient engagement
  • Why the next CX differentiator isn’t adoption — it’s fluency
  • How PolyAI helps enterprises balance automation with humanity

👉 Watch the full episode to see what AI fluency really looks like inside the world’s most customer-obsessed brands, and watch the full VOX conference here.

#AI #CustomerExperience #PolyAI #VOX2025 #AgenticAI #VoiceAI #AICX

  • Follow PolyAI on LinkedIn
  • Watch this and other episodes of the Deep Learning pod on YouTube
  continue reading

89 episodes

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iconShare
 
Manage episode 518030483 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

At VOX 2025, one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it.

In this episode of Deep Learning with PolyAI, Michelle Schroeder, CMO of PolyAI, sits down with Christopher Osborne, PolyAI’s Chief Product Officer, to unpack what we learned from our annual conference about how the world's top enterprises are moving from early adoption to true fluency in AI for customer experience.

They reflect on key lessons from VOX 2025, where leaders across hospitality, banking, healthcare, and more shared how they’re using agentic AI to scale exceptional service without losing the factors that make them stand out to their customers.

They discuss:

  • How Seminole Hard Rock, Boyd Gaming, and Fertitta Entertainment use AI to protect the guest experience, not replace it
  • How Metro Bank is turning “a bank in every pocket” into a banker in every pocket
  • How DOCS Dermatology, Simplyhealth, and SafeRide Health are expanding access to care through AI-driven patient engagement
  • Why the next CX differentiator isn’t adoption — it’s fluency
  • How PolyAI helps enterprises balance automation with humanity

👉 Watch the full episode to see what AI fluency really looks like inside the world’s most customer-obsessed brands, and watch the full VOX conference here.

#AI #CustomerExperience #PolyAI #VOX2025 #AgenticAI #VoiceAI #AICX

  • Follow PolyAI on LinkedIn
  • Watch this and other episodes of the Deep Learning pod on YouTube
  continue reading

89 episodes

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