050: Dialogue design. So hot right now.

Deep Learning with PolyAI

Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

7M ago 22:45

MP3•Episode home

Send us a text

50th episode! Damien welocmes newcomer to the pod Oliver Shoulson, PolyAI's senior dialogue designer, about what dialogue design entails and why it's crucial in the era of advanced language models (LLMs). Oliver explains that dialogue design goes beyond just scripting responses; it's about making AI interactions feel natural to humans through understanding subtleties like turn-taking, back channeling, and processing human language cues. He notes that good dialogue designers often come from backgrounds in linguistics, human-computer interaction, and scriptwriting, and they blend skills from product design, software engineering, and data analysis. Despite the advancements in LLMs, Oliver insists that these technologies still need careful structuring to avoid reverting to generic, less human-like interactions. An interesting topic everyone can appreciate!

Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube

64 episodes

#Business #Team PolyAI #Artificial Intelligence #Generative AI #Voice AI #Contact Center #Customer Service #Customer Experience #Automation #Voice Assistant