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021: How customer data is flipping the business value of the contact center

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Manage episode 401139309 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

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PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions.

Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube

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64 episodes

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iconShare
 
Manage episode 401139309 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions.

Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube

  continue reading

64 episodes

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