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012: AI & CX Trends in Retail

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Manage episode 390208505 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

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In this episode of Deep Learning with PolyAI, Michelle and Nikola shed light on the potential of AI and voice technology in enhancing the retail customer experience. They talk about the challenges retail faces, the importance of brand consistency, the impacts of seasonality on the industry, and how AI can streamline processes while maintaining a high-quality customer interaction. They also delve into the concept of 'hyper-personalization', anticipating customers' needs, and propose how the future of AI and retail might look, highlighting the role of AI in data mining and predictive customer behavior.
Follow PolyAI: LinkedIn || Twitter || Facebook

  • Follow PolyAI on LinkedIn
  • Watch this and other episodes of the Deep Learning pod on YouTube
  continue reading

91 episodes

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iconShare
 
Manage episode 390208505 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

In this episode of Deep Learning with PolyAI, Michelle and Nikola shed light on the potential of AI and voice technology in enhancing the retail customer experience. They talk about the challenges retail faces, the importance of brand consistency, the impacts of seasonality on the industry, and how AI can streamline processes while maintaining a high-quality customer interaction. They also delve into the concept of 'hyper-personalization', anticipating customers' needs, and propose how the future of AI and retail might look, highlighting the role of AI in data mining and predictive customer behavior.
Follow PolyAI: LinkedIn || Twitter || Facebook

  • Follow PolyAI on LinkedIn
  • Watch this and other episodes of the Deep Learning pod on YouTube
  continue reading

91 episodes

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