))
Unlocking the power of Commercial Excellence and Digital Transformation in CX
Manage episode 448915554 series 3379603
Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Join us in Zurich for a conversation with Olga Todorova, a leader in customer experience, business excellence, and digital transformation.
With a rich background in product management, financial services, and leadership roles in global industries like chemicals and agriculture, Olga dives into the critical aspects of CX that many overlook. She shares her strategies on effective customer segmentation, the power of digitalization, and how to bridge the gap between back-office functions and customer-facing roles.
Olga Todorova on LinkedIn: linkedin.com/in/olga-todorova
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
132 episodes
Share
