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In celebration of CX Day, we bring you a special episode of CX in the Wild, recorded in Zurich, Switzerland, with the "CX Goalkeeper," Gregorio Uglioni. As a leading voice in customer experience, Greg shares his inspiring journey from financial services to healthcare, where he's been driving human-centric transformations focused on patients and employees.
Together, we dive into the essence of CX, drawing parallels between teamwork in football and business, and discuss how empathy and collaboration shape the future of customer experience. We also unveil an exciting global initiative we're launching to unite top CX professionals in offering insights, training, and community support. Tune in for a thoughtful and celebratory conversation on what CX Day is truly about: putting humanity at the heart of business.
Gregorio Uglioni on LinkedIn: linkedin.com/in/gregorio-uglioni
Learn more about Greg's work at their website: https://cxgoalkeeper.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi