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We sit down with Leahanne Hobson, founder and CEO of Alinea Partners, and Ragna Ghoreishi, VP of Customer Success at Cleeng, at the CX Global Summit in Vienna. Together, we dive into how companies can harness AI, like Microsoft’s Co-Pilot, to revolutionize customer experience, boost efficiency, and create effective omnichannel strategies.
Leahanne and Ragna offer insights on integrating automation while maintaining a human touch, the power of personalization, and the critical role of customer success teams in fostering lasting customer relationships.
This engaging conversation sheds light on the balance between technology and human connection, providing fresh ideas for navigating today’s digital landscape. Whether you're focused on streamlining CX processes or simply curious about the future of customer experience, this episode delivers practical insights for CX professionals and tech enthusiasts alike.
Leahanne Hobson on LinkedIn: linkedin.com/in/leahannehobsonalineapartners
Learn more about Leahanne's work at their website: https://alinea-partners.com/

Ragna Ghoreishi on LinkedIn:linkedin.com/in/ragnaghoreishi
Learn more about Ragna's work at their website: https://cleeng.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi