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AI and the Next Era of Customer Experience

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Manage episode 461952724 series 3379603
Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

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In this episode of CX in the Wild, we dive into the evolving world of customer experience with Franck Ardourel, a leader in marketing and CX strategy. With over 25 years of global experience, Franck shares how AI and technology are transforming the way businesses engage with customers.
We discuss the shift from traditional customer service to proactive CX management, the importance of mapping customer journeys, and how technology can empower businesses to deliver more meaningful and personalized experiences. Franck also provides insights into what businesses should focus on in 2025, from total experience strategies to leveraging technology and understanding consumer needs.
Packed with practical ideas and forward-looking strategies, this episode is a must-listen for anyone aiming to stay ahead in the ever-changing world of customer experience.
Franck Ardourel on LinkedIn: linkedin.com/in/franckardourel
Learn more about Franck's work at their website: https://franckardourel.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

  continue reading

132 episodes

Artwork
iconShare
 
Manage episode 461952724 series 3379603
Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

In this episode of CX in the Wild, we dive into the evolving world of customer experience with Franck Ardourel, a leader in marketing and CX strategy. With over 25 years of global experience, Franck shares how AI and technology are transforming the way businesses engage with customers.
We discuss the shift from traditional customer service to proactive CX management, the importance of mapping customer journeys, and how technology can empower businesses to deliver more meaningful and personalized experiences. Franck also provides insights into what businesses should focus on in 2025, from total experience strategies to leveraging technology and understanding consumer needs.
Packed with practical ideas and forward-looking strategies, this episode is a must-listen for anyone aiming to stay ahead in the ever-changing world of customer experience.
Franck Ardourel on LinkedIn: linkedin.com/in/franckardourel
Learn more about Franck's work at their website: https://franckardourel.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

  continue reading

132 episodes

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