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Content provided by Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Monetizing Customer Success - A Masterclass in CS Revenue Generation

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Manage episode 427344203 series 3460873
Content provided by Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization.
๐‡๐ˆ๐†๐‡๐‹๐ˆ๐†๐‡๐“๐’
- Discover Sanjeet Bali's journey of transforming a failing customer success team into a multi-million dollar revenue engine.
- Uncover the strategic tactics and value-driven approaches behind successfully monetizing customer success practices.
- Gain expert insights into revenue generation strategies and the profound impact of customer success on accelerating business growth.
๐€๐๐Ž๐”๐“ ๐Ž๐”๐‘ ๐†๐”๐„๐’๐“
Sanjeet Bali is a customer-centric executive known for building and leading global support and success operations, focusing on enhancing customer experiences and driving revenue growth through strategic vision and agile methodologies. With a proven track record in transformative leadership, Sanjeet inspires diverse teams, fosters customer loyalty, and champions continuous improvement for sustainable business growth.
๐Ÿ”— You may connect with Sanjeet via LinkedIn: https://www.linkedin.com/in/sanjeet-kaur-bali-65682a1/
๐”๐’๐„๐…๐”๐‹ ๐‹๐ˆ๐๐Š๐’
๐Ÿ“‘ Read: Should You Charge for Customer Success?
https://www.csmpractice.com/should-you-charge-for-customer-success/
๐ŸŽฅ Watch: How You Should Charge for Customer Success
https://youtu.be/azKbKPN8v0I
โฌ Download: Charging for Customer Success Cheatsheet
https://www.csmpractice.com/charging-for-customer-success/

๐Ÿ‘‰๐Ÿป Whenever youโ€™re ready...If you're an ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ๐˜ฅ ๐˜ฆ๐˜น๐˜ฆ๐˜ค๐˜ถ๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ฃ๐˜ถ๐˜ช๐˜ญ๐˜ฅ๐˜ช๐˜ฏ๐˜จ ๐˜ข ๐˜Š๐˜š๐˜” ๐˜ฑ๐˜ณ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ค๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ง๐˜ช๐˜ณ๐˜ด๐˜ต ๐˜ต๐˜ช๐˜ฎ๐˜ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโƒฃ ๐™Ž๐™ฉ๐™š๐™–๐™ก ๐™ˆ๐™ฎ ๐˜พ๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™š๐™ง ๐™Ž๐™ช๐™˜๐™˜๐™š๐™จ๐™จ ๐™†๐™‹๐™„ ๐˜พ๐™๐™š๐™–๐™ฉ๐™จ๐™๐™š๐™š๐™ฉ
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matterโ€”scale smarter & grow revenue. Click here to download.

2๏ธโƒฃ ๐™…๐™ค๐™ž๐™ฃ 11,000+ ๐˜ฝ2๐˜ฝ ๐™€๐™ญ๐™š๐™˜๐™ช๐™ฉ๐™ž๐™ซ๐™š๐™จ ๐™–๐™ฃ๐™™ ๐™‡๐™š๐™–๐™™๐™š๐™ง๐™จ
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโ€™t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3๏ธโƒฃ ๐˜ฝ๐™ช๐™ž๐™ก๐™™๐™ž๐™ฃ๐™œ ๐™ค๐™ง ๐™‡๐™š๐™–๐™™๐™ž๐™ฃ๐™œ ๐™– ๐˜พ๐™Ž๐™ˆ ๐™๐™š๐™–๐™ข ๐™›๐™ค๐™ง ๐™ฉ๐™๐™š ๐™๐™ž๐™ง๐™จ๐™ฉ ๐™๐™ž๐™ข๐™š?
Building a CS practice for the first time doesnโ€™t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS teamโ€”without the guesswork & costly missteps of figuring it out alone. Learn more.

๐Ÿ“Œ Visit our Website - CSM Practice

  continue reading

Chapters

1. Intro (00:00:00)

2. Initial Challenges (00:03:08)

3. Creating the Vision for CS (00:05:31)

4. Funding for CS (00:07:57)

5. Business Impact (00:09:27)

6. Premium CS Offer Structure (00:12:48)

7. First Time Selling to a Customer (00:14:48)

8. Success Plans Paving the Way (00:16:28)

9. Enablement Materials (00:18:17)

10. Accelerating CS Team Expansion (00:19:34)

11. Founding Members for CS Team (00:21:48)

12. External Guidance (00:24:13)

13. Proving the Value of CS (00:27:10)

14. Management Involvement (00:30:45)

135 episodes

Artwork
iconShare
 
Manage episode 427344203 series 3460873
Content provided by Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization.
๐‡๐ˆ๐†๐‡๐‹๐ˆ๐†๐‡๐“๐’
- Discover Sanjeet Bali's journey of transforming a failing customer success team into a multi-million dollar revenue engine.
- Uncover the strategic tactics and value-driven approaches behind successfully monetizing customer success practices.
- Gain expert insights into revenue generation strategies and the profound impact of customer success on accelerating business growth.
๐€๐๐Ž๐”๐“ ๐Ž๐”๐‘ ๐†๐”๐„๐’๐“
Sanjeet Bali is a customer-centric executive known for building and leading global support and success operations, focusing on enhancing customer experiences and driving revenue growth through strategic vision and agile methodologies. With a proven track record in transformative leadership, Sanjeet inspires diverse teams, fosters customer loyalty, and champions continuous improvement for sustainable business growth.
๐Ÿ”— You may connect with Sanjeet via LinkedIn: https://www.linkedin.com/in/sanjeet-kaur-bali-65682a1/
๐”๐’๐„๐…๐”๐‹ ๐‹๐ˆ๐๐Š๐’
๐Ÿ“‘ Read: Should You Charge for Customer Success?
https://www.csmpractice.com/should-you-charge-for-customer-success/
๐ŸŽฅ Watch: How You Should Charge for Customer Success
https://youtu.be/azKbKPN8v0I
โฌ Download: Charging for Customer Success Cheatsheet
https://www.csmpractice.com/charging-for-customer-success/

๐Ÿ‘‰๐Ÿป Whenever youโ€™re ready...If you're an ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ๐˜ฅ ๐˜ฆ๐˜น๐˜ฆ๐˜ค๐˜ถ๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ฃ๐˜ถ๐˜ช๐˜ญ๐˜ฅ๐˜ช๐˜ฏ๐˜จ ๐˜ข ๐˜Š๐˜š๐˜” ๐˜ฑ๐˜ณ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ค๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ง๐˜ช๐˜ณ๐˜ด๐˜ต ๐˜ต๐˜ช๐˜ฎ๐˜ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโƒฃ ๐™Ž๐™ฉ๐™š๐™–๐™ก ๐™ˆ๐™ฎ ๐˜พ๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™š๐™ง ๐™Ž๐™ช๐™˜๐™˜๐™š๐™จ๐™จ ๐™†๐™‹๐™„ ๐˜พ๐™๐™š๐™–๐™ฉ๐™จ๐™๐™š๐™š๐™ฉ
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matterโ€”scale smarter & grow revenue. Click here to download.

2๏ธโƒฃ ๐™…๐™ค๐™ž๐™ฃ 11,000+ ๐˜ฝ2๐˜ฝ ๐™€๐™ญ๐™š๐™˜๐™ช๐™ฉ๐™ž๐™ซ๐™š๐™จ ๐™–๐™ฃ๐™™ ๐™‡๐™š๐™–๐™™๐™š๐™ง๐™จ
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโ€™t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3๏ธโƒฃ ๐˜ฝ๐™ช๐™ž๐™ก๐™™๐™ž๐™ฃ๐™œ ๐™ค๐™ง ๐™‡๐™š๐™–๐™™๐™ž๐™ฃ๐™œ ๐™– ๐˜พ๐™Ž๐™ˆ ๐™๐™š๐™–๐™ข ๐™›๐™ค๐™ง ๐™ฉ๐™๐™š ๐™๐™ž๐™ง๐™จ๐™ฉ ๐™๐™ž๐™ข๐™š?
Building a CS practice for the first time doesnโ€™t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS teamโ€”without the guesswork & costly missteps of figuring it out alone. Learn more.

๐Ÿ“Œ Visit our Website - CSM Practice

  continue reading

Chapters

1. Intro (00:00:00)

2. Initial Challenges (00:03:08)

3. Creating the Vision for CS (00:05:31)

4. Funding for CS (00:07:57)

5. Business Impact (00:09:27)

6. Premium CS Offer Structure (00:12:48)

7. First Time Selling to a Customer (00:14:48)

8. Success Plans Paving the Way (00:16:28)

9. Enablement Materials (00:18:17)

10. Accelerating CS Team Expansion (00:19:34)

11. Founding Members for CS Team (00:21:48)

12. External Guidance (00:24:13)

13. Proving the Value of CS (00:27:10)

14. Management Involvement (00:30:45)

135 episodes

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