Best CSM Practice Podcasts (2025)

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BTM241 – Jaymes Poling - Modern Warrior Live 32:30

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13m ago32:30

32:30

Show Summary On today’s episode, we’re featuring a conversation with Army Combat Veteran Jaymes Poling and Modern Warrior LIVE — a powerful blend of personal storytelling and music that explores the emotional weight of war and the journey toward healing. Provide Feedback As a dedicated member of the audience, we would like to hear from you about th…

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BTM240 – Dr Ed Tick – Soul Healing for Veterans 36:39

8d ago36:39

36:39

Show Summary On today’s episode, we’re featuring a conversation with Dr Ed Tick, internationally recognized educator, author and expert on the military, veterans, PTSD, Viet Nam, and the psychology, spirituality and history of global trauma, warrior traditions, and military-related issues. Provide Feedback As a dedicated member of the audience, we …

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BTM239 – Dr Kristin Saboe – MCON and Veterans in the Workforce 35:45

13d ago35:45

35:45

Show Summary This episode features a conversation with Kathleen Ellertson, the Founder and President of the Veteran Art Institute. The Veteran Art Institute is a 501(c)3 Nonprofit dedicated to honoring and empowering active-duty military and veterans through the arts. Provide Feedback As a dedicated member of the audience, we would like to hear fro…

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Ep. 162: "Be Curious" – Inspiration for Achieving Collective Success in Facilities and Asset Management with Lalit Agarwal of APPA 21:49

19d ago21:49

21:49

Lalit Agarwal is President and CEO of APPA: Leadership in Educational Facilities, the association supporting educational facilities professionals worldwide. He brings over two decades of experience in facilities management, including leadership roles at the University of Nebraska-Lincoln and EnergyCAP, an energy management and sustainability compan…

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BTM238 – Kathleen Ellertson – The Veteran Art Institute 28:50

20d ago28:50

28:50

By Duane K. L. France

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BTM237 – Jenna Pryor – Humana’s The Debrief Podcast 29:12

27d ago29:12

29:12

Show Summary featuring a conversation with PsychArmor’s own Jenna Pryor, Vice President of Partnerships, and the Co-Hosts of Humana Radio’s The Debrief Podcast, Donny Distler and Leigh Barnett. Donny and Leigh have a great conversation about how PsychArmor’s courses can support Suicide Prevention and greater awareness of military culture in the hea…

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Ep. 161: "Open Dialog" – Discovering Technology Solutions and AI Tools in the Asset and Facility Management Industry with Joseph Aamidor of Aamidor Consulting 21:09

1M ago21:09

21:09

Joseph Aamidor is Senior Product Management Consultant and Managing Director at Aamidor Consulting where he provides market strategy guidance to building owners and operators, established building management firms, technology providers, investors, and early-stage innovators. Mike Petrusky asks Joe about the state of the facilities management indust…

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BTM236 – Chris Jachimiec – Suicide Prevention and MCON 33:16

1M ago33:16

33:16

Show Summary On today’s episode, we’re featuring a conversation with Air Force Veteran Chris Jachimiec, a dedicated speaker and proponent for suicide prevention based on his own experience as a suicide loss survivor, and will be sharing his role at the upcoming event MCON, a live event in Las Vegas Nevada from October 23rd to October 26th, 2025 Pro…

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BTM235 – Melissa Hawkins – Wellness and MCON 31:58

1M ago31:58

31:58

Show Summary On today’s episode, we’re featuring a conversation with Marine Corps Veteran Melissa Hawkins, a retired Sergeant Major and a seasoned Physical Therapist with a specialization in sports medicine, orthopedic trauma, and the tactical athlete. We talk about her work as well as her role as a member of the Advisory Board of MCON, a live even…

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Ep. 160: "The Future is Already Here" – Operations and Maintenance in Facilities Management with Vaughn Halliday, MSc, CFM, SFP, FMP, PMP, ProFM of Central Bank of Trinidad & Tobago 21:07

2M ago21:07

21:07

Vaughn Halliday, MSc, CFM, SFP, FMP, PMP, ProFM is Manager of Support Services and Facilities for the Central Bank of Trinidad & Tobago where he is a seasoned management executive with a specialized focus on facilities and project management, underpinned by a fervent commitment to sustainability. Mike Petrusky asks Vaughn why he believes that FM pr…

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BTM234 – Lindsay Church and Ramon Salazar – PsychArmor’s LGBTQIA Community of Practice 54:41

2M ago54:41

54:41

Show Summary On today’s episode, we’re replaying a session of the PsychArmor LGBTQIA Community of Practice with PsyhcArmor Instructional Designer Ramon Salazar and Lindsay Church, the Executive Director and Co-Founder of Minority Veterans of America. PsychArmor’s Community of Practice (CoP) on Supporting LGBTQIA+ Veterans is a dedicated space desig…

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BTM233 – Laura White Ludvik – Support the Enlisted Project 34:49

2M ago34:49

34:49

Show Summary On today’s episode, we feature a conversation with Laura White Ludvik, President of the Support The Enlisted Project, an organization with a focus on improving financial wellness to address food insecurity, homelessness, mental health conditions, suicide, and other crises through counseling, education, and financial support for enliste…

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Ep. 159: "Don't Underestimate" – Evolving Technologies and Change in Asset and Facility Management with Podcast Host Mike Petrusky 15:06

2M ago15:06

15:06

Podcast host Mike Petrusky shares an update on his future plans for the show, industry conferences happening this fall, and the need for continuous learning in our asset and facility management journey. He discusses recent themes that have come up this past year, especially the impact of artificial intelligence and AI agents on the built environmen…

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BTM232 – Dr Qwynn Galloway – Salazar – Ongoing Legacy of Service 34:23

2M ago34:23

34:23

Show Summary On today’s episode, we feature a conversation with Dr. Qwynn Galloway – Salazar, Senior Vice President of Engagement and Transformation at PsychArmor and founder and CEO of In Their Honor, an organization that supports veterans and those who care for them through the end of life. Provide Feedback As a dedicated member of the audience, …

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BTM231 – Dr Tara Galovski – Posttrauamtic Stress Disorder 29:18

2M ago29:18

29:18

Show Summary On today’s episode, we feature a conversation with Dr. Tara Galovski, Director of the Women’s Health Sciences Division of the National Center for PTSD. We talk about the diagnosis and treatment of Posttraumatic Stress Disorder in veterans. Provide Feedback As a dedicated member of the audience, we would like to hear from you about the …

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Ep. 158: "Have a Conversation" – Chatbots, AI and the Future of FM and Asset Management with Entrepreneur and Author Ab DeWeese 20:29

2M ago20:29

20:29

Ab DeWeese is a serial entrepreneur, investor, polymath, and AI educator recognized for his ability to distill complex problems into clear, actionable solutions. Mike Petrusky asks AB about his new book, "Essential AI: Your All-in-One QuickStart to Using AI in Business and The Workplace" where he explains the different types of AI systems, includin…

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BTM230 – Lydiah Owiti -Otienoh – The Foreign Born Military Spouse Network 39:04

3M ago39:04

39:04

Show Summary On today’s episode, we feature a conversation with conversation with Lydia Owiti -Otienoh, a Kenyan-Born lawyer, project management and international development consultant, and the Founder & CEO of the Foreign‐Born Military Spouse Network (FMSN). Provide Feedback As a dedicated member of the audience, we would like to hear from you ab…

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BTM229 – Anthony Larson – MO Vets Outdoors 28:59

3M ago28:59

28:59

Show Summary On today’s episode, we feature a conversation with Army combat veteran Anthnoy Larson, founder and president of MO Vets Outdoors, a nonprofit organization based in Missouri dedicated to helping veterans reconnect with nature through outdoor activities like hunting, fishing, and camping. Provide Feedback As a dedicated member of the aud…

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Ep. 157: "Find a Partner" – Facility Management, Restoration and the Future of the Built Environment with Steve Willis, FMP of Mooring USA 22:01

3M ago22:01

22:01

Steve Willis, FMP is Vice President for Specialty Services at Mooring USA where his is a team builder, networker and educator in the field of disaster restoration and commercial construction. Mike Petrusky asks Steve about the future role of facility managers as the built environment becomes more complex and demanding due to the integration of new …

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BTM228 – Jeff Locke – Kaiser Permanente Veteran Services 31:06

3M ago31:06

31:06

By Duane K. L. France

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BTM227 – Maryalice Morro – Military Healthcare and Leadership 32:21

3M ago32:21

32:21

Show Summary On today’s episode, feature a conversation Maryalice Morro, a Navy Veteran, Healthcare professional, and former Hospital Administrator for both the Navy and the Department of Veterans Affairs. Provide Feedback As a dedicated member of the audience, we would like to hear from you about the show. Please take a few minutes to share your t…

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Ep. 156: "Empower Your People" – Using Artificial Intelligence to Share Knowledge in Facilities Maintenance with Derek Crager, PMP, CLSS, CSM, AWS-CP of Practical AI 21:44

3M ago21:44

21:44

Derek Crager, PMP, CLSS, CSM, AWS-CP is a visionary AI Solutions Architect & founder of Practical AI, which exists to bridge the gap between people and the knowledge they seek. Mike Petrusky asks Derek about empowering employees with the right knowledge and tools for effective asset and facility management. They explore how Voice AI can act as a si…

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BTM226 - Terry Kraft - USS Midway Museum and PsychArmor 30:41

3M ago30:41

30:41

Show Summary On today’s episode, feature a conversation with Rear Admiral Terry Kraft, US Navy, Retired. Terry is the President and CEO of the USS Midway Museum, the longest-serving aircraft carrier int eh 20th Century that is now a museum in San Diego. Terry also serves on the board of directors for PsychArmor, and we talk about both of those role…

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BTM225 - Matt Paynter - Humana Military 27:54

4M ago27:54

27:54

By Duane K. L. France

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Ep. 155: "Prevention is Your Best Asset Strategy" – Air Quality, Facilities Maintenance and Safety with Norelle Done of Viking Pure Solutions 19:17

4M ago19:17

19:17

Norelle Done is Director of Marketing at Viking Pure Solutions where she is on a mission to elevate the way we think about health, safety, and sustainability in the spaces we live, learn, and work. Mike Petrusky asks Norelle about the importance of addressing invisible threats in facilities, such as airborne viruses and chemical residues, and how n…

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BTM224 – Robin Kelleher – Hope for the Warriors 31:29

4M ago31:29

31:29

Show Summary On today’s episode, feature a conversation with Robin Kelleher, the CEO and co-founder of Hope For The Warriors, a national nonprofit dedicated to uplifting service members, veterans, and military families as they navigate the complexities of military life. Provide Feedback As a dedicated member of the audience, we would like to hear f…

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BTM223 – Waco Hoover – MCON, an Event Celebrating Military and Veteran Culture 31:12

4M ago31:12

31:12

Show Summary On today’s episode, we welcome back a previous guest, Marine Corps veteran Waco Hoover, an entrepreneur and investor with over 20 years of experience in venture capital, M&A, entertainment, media and live events. We talk about MCON, an annual event that celebrates military culture and includes MCON Health conducted in partnership with …

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Ep. 154: "Recognize Your Teams" – Effective Facility Management and Maintenance of the Built Environment with Shawn Morgal of The Building People 21:42

5M ago21:42

21:42

Shawn Morgal is Vice President of Facilities Management and Operations & Maintenance at The Building People where he is proudly serving multiple federal and local government agencies in support of the FM and O&M business lines. Mike Petrusky asks Shawn about his career journey and current perspectives on the state of the facility and asset manageme…

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BTM222 – Dean Dauphinais – Advocacy and Action for Native and Tribal Veterans 35:56

5M ago35:56

35:56

Show Summary On today’s episode, we welcome back a previous guest Marine Corps Veteran and Veteran Advocate Dean Dauphinais. Dean is an enrolled member of the Turtle Mountain Band of Chippewa Indians, and was born and raised on the Spirit Lake Dakota Reservation in North Dakota. Dean and I talk about his work and his role on an advisory committee f…

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BTM221 - Trinidad Aguirre - Veteran Disability Benefits Support 32:34

5M ago32:34

32:34

Show Summary On today’s episode, we’re featuring a conversation with Navy Veteran Trinidad Aguirre, CEO and Co-Founder of VetsForever, a VA Accredited Law Group that supports veterans in obtaining disability ratings and discharge upgrades. We talk about the importance of finding support in accessing the benefits applications for the Department of V…

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Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained! 34:06

5M ago34:06

34:06

Send us a text What if your customer success strategy could directly boost revenue by 30%? In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine. Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 …

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Ep. 153: "Start Small and Start Smart" – The Power of RFID Technology in FM and Asset Management with Joe Alvarez of National Office Systems Companies 20:03

5M ago20:03

20:03

Joe Alvarez is President & CEO of National Office Systems Companies where he is passionate about helping to bridge the gap between an organization's processes and technology when considering storage and asset management systems. Mike Petrusky asks Joe about RFID technology and the ways that it offers a more efficient and accurate way to track asset…

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BTM220 - CSM(R) Julia Kelly - Supporting AI/AN Veterans in Post-Military Life 33:48

5M ago33:48

33:48

Show Summary On today’s episode, we’re featuring a conversation with Retired Command Sergeant Major Julia Kelly of the Crow Nation from Pryor, Montana. We talk about Julia’s Native heritage and her membership of an advisory group to PsychArmor for content related to Native and Tribal veterans. Provide Feedback As a dedicated member of the audience,…

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BTM219 - Elizabeth Coplan - The Grief Dialogues: Memorial Day 31:25

5M ago31:25

31:25

Show Summary On today’s episode, we’re featuring a conversation with conversation with playwright and producer Elizabeth Coplan, founder of the Greif Dialogues, a nonprofit theatrical movement that facilitates conversations about dying, death, and grief. We talk about her own connection to service and discuss how Grief Dialogues has developed a spe…

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How To Personalize The Onboarding Experience For Different Customer Segments 31:40

6M ago31:40

31:40

Send us a text Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success. In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and a top customer success influencer nominee. In just 10 months, his team revamped their onboarding …

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Ep. 152: "The Data to Prove It" – Telematics, Transportation Operations and Fleet Management with Mike Duffy of The University of Virginia 20:55

6M ago20:55

20:55

Mike Duffy is Transportation Operations and Fleet Manager at The University of Virginia where he is passionate about improving UVA FM vehicles and equipment, implementing programs that steward funds while reducing environmental impacts. Mike Petrusky asks Mike to share about his career journey in fleet management, his achievements in the field, and…

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BTM218 – Dr. Angela Schubert – Sexual Health and Wellness in Service Members and Veterans 32:04

6M ago32:04

32:04

Show Summary On today’s episode, we’re featuring a conversation with Dr. Angela Schubert, An Associate Professor and Licensed Professional Counselor whose area of research and clinical interests are in human sexuality and sexual development across the lifespan. During our conversation, we talk about unique aspects of sex, sexuality, and sexual well…

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BTM217 – Jamie Yslas and Daniel Bernardi – The GI Film Festival San Diego 32:01

6M ago32:01

32:01

Show Summary On today’s episode, we’re featuring a conversation with Navy Veterans Jamie Yslas and Daniel Bernardi. Jamie and Daniel join the show to talk about the 10th annual GI Film Festival San Diego happening May 7-9, 2025 at the Museum of Photographic Arts at the San Diego Museum of Art Provide Feedback As a dedicated member of the audience, …

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How Emerson Increased Renewals with a ScaledCS engagement 35:34

6M ago35:34

35:34

Send us a text Is digital customer success only for small clients? Think again! Irit Eizips sits down with Tiffany Morin, Director of Customer Success and Renewals at Emerson Test and Measurement, to uncover how her team successfully implemented digital customer success at an enterprise level—resulting in quadrupled engagement! Click here to watch …