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Monetizing Customer Success - A Masterclass in CS Revenue Generation
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Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization.
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- Discover Sanjeet Bali's journey of transforming a failing customer success team into a multi-million dollar revenue engine.
- Uncover the strategic tactics and value-driven approaches behind successfully monetizing customer success practices.
- Gain expert insights into revenue generation strategies and the profound impact of customer success on accelerating business growth.
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Sanjeet Bali is a customer-centric executive known for building and leading global support and success operations, focusing on enhancing customer experiences and driving revenue growth through strategic vision and agile methodologies. With a proven track record in transformative leadership, Sanjeet inspires diverse teams, fosters customer loyalty, and champions continuous improvement for sustainable business growth.
๐ You may connect with Sanjeet via LinkedIn: https://www.linkedin.com/in/sanjeet-kaur-bali-65682a1/
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๐ Read: Should You Charge for Customer Success?
https://www.csmpractice.com/should-you-charge-for-customer-success/
๐ฅ Watch: How You Should Charge for Customer Success
https://youtu.be/azKbKPN8v0I
โฌ Download: Charging for Customer Success Cheatsheet
https://www.csmpractice.com/charging-for-customer-success/
๐๐ป Whenever youโre ready...If you're an ๐ฆ๐น๐ฑ๐ฆ๐ณ๐ช๐ฆ๐ฏ๐ค๐ฆ๐ฅ ๐ฆ๐น๐ฆ๐ค๐ถ๐ต๐ช๐ท๐ฆ ๐ฃ๐ถ๐ช๐ญ๐ฅ๐ช๐ฏ๐จ ๐ข ๐๐๐ ๐ฑ๐ณ๐ข๐ค๐ต๐ช๐ค๐ฆ ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ง๐ช๐ณ๐ด๐ต ๐ต๐ช๐ฎ๐ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโฃ ๐๐ฉ๐๐๐ก ๐๐ฎ ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐๐ช๐๐๐๐จ๐จ ๐๐๐ ๐พ๐๐๐๐ฉ๐จ๐๐๐๐ฉ
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matterโscale smarter & grow revenue. Click here to download.
2๏ธโฃ ๐
๐ค๐๐ฃ 11,000+ ๐ฝ2๐ฝ ๐๐ญ๐๐๐ช๐ฉ๐๐ซ๐๐จ ๐๐ฃ๐ ๐๐๐๐๐๐ง๐จ
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโt navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.
3๏ธโฃ ๐ฝ๐ช๐๐ก๐๐๐ฃ๐ ๐ค๐ง ๐๐๐๐๐๐ฃ๐ ๐ ๐พ๐๐ ๐๐๐๐ข ๐๐ค๐ง ๐ฉ๐๐ ๐๐๐ง๐จ๐ฉ ๐๐๐ข๐?
Building a CS practice for the first time doesnโt have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS teamโwithout the guesswork & costly missteps of figuring it out alone. Learn more.
๐ Visit our Website - CSM Practice
Chapters
1. Intro (00:00:00)
2. Initial Challenges (00:03:08)
3. Creating the Vision for CS (00:05:31)
4. Funding for CS (00:07:57)
5. Business Impact (00:09:27)
6. Premium CS Offer Structure (00:12:55)
7. First Time Selling to a Customer (00:14:55)
8. Success Plans Paving the Way (00:16:35)
9. Enablement Materials (00:18:24)
10. Accelerating CS Team Expansion (00:19:41)
11. Founding Members for CS Team (00:21:55)
12. External Guidance (00:24:20)
13. Proving the Value of CS (00:27:17)
14. Management Involvement (00:30:52)
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