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Quota For Customer Success Podcasts

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This is Higgle: The B2B Sales Club Podcast, where we bring you actionable insights about sales RFPs, Sales Negotiations and difficult Procurement discussions. It’s all about helping you win more deals, and hitting your sales quota. We talk to sales leaders, brand leaders and procurement leaders about lessons learnt on their journey to win more sales deals and get better negotiated outcomes. The podcast is hosted by Mike Lander, an ex procurement director and entrepreneur, talking to guests a ...
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Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams. Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven deci ...
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The Revenue Insights Podcast is your one stop shop to unlock a wealth of knowledge shared by the brightest minds in RevOps. Tune in for exclusive interviews on strategy, thought-leadership and industry secrets to take your understanding of RevOps and Revenue Intelligence to the next level.
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Field Sales Unscripted is the podcast for field sales professionals and leaders who are done with surface-level advice and cookie cutter tactics. Whether you're carrying a quota or leading the team that does, this show is for you if you're • Tired of doing all the right things and still missing the mark • Watching your team struggle with mindset, motivation, or consistency • Craving real talk about what actually works in the field Hosted by Wesleyne Whittaker, a former international sales le ...
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Beyond Presales

Jack Cochran

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What you do outside of your day job is what makes you unique, provides meaning and value, and makes you a better person. As presales professionals it is critical to your success to embrace all parts of your life, not just the things in your day job. Join Jack as he talks to industry leaders, influencers, and authors as they talk about their passions outside of work, and how that has made them better sellers and better people.
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Discover how Recast Software’s VP of Sales, Mikey Abts, is redefining sales-generated opportunities. In this episode of Revenue Insights, learn how to move beyond traditional BDR models with freemium strategies, AI-driven qualification, and relationship-focused selling to drive consistent revenue growth.[The Revenue Insights Podcast is sponsored by…
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How can agencies build trust and articulate value to excel in complex third-sector negotiations? Jenny Kitchen, the CEO of Yoyo Design, is with us today to explore the transformative journey of a digital agency evolving into a leader in the third sector. She explains how Yoyo Design strategically partnered with technology like Umbraco and collabora…
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Explore how Vanessa Metcalf, VP of Global Revenue Enablement at Showpad, joins host Guy Rubin on the Revenue Insights podcast to discuss leveraging data, AI, and strategic alignment to transform sales enablement, drive measurable revenue impact, and create sustainable behavioral change.[The Revenue Insights Podcast is sponsored by Mailtrap. Try Mai…
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In this conversation, Christian Hunter shares his journey from studying mechanical engineering to becoming a successful salesperson in the manufacturing industry. He discusses the significant changes in sales processes due to COVID-19, the importance of in-person meetings, and the lessons learned about customer relationships and handling rejection.…
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In this episode, we dive into the mental workload that comes with leading a Customer Success team and how to manage it effectively without burning out. You’ll learn: ✔ How the constant switching between tasks affects your mental clarity and performance ✔ The true cost of ignoring mental wellness in leadership ✔ Practical strategies for protecting y…
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What strategies can agencies implement to harness the power of referrals and retention for sustainable growth? Tom Poynter is a seasoned industry expert who has honed his skills at prestigious companies and is currently Managing Director at Keel. In this discussion, we get into the importance of niche specialization in the competitive landscape of …
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In this conversation, Anthony E. Williams shares his extensive career journey, highlighting his transition from a communications degree to becoming a self-taught electrical engineer. He emphasizes the importance of training, customer relationships, and the support of spouses in career growth. Anthony discusses his 'up or out' philosophy for career …
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Are you ready to discover how aligning purpose-driven initiatives with business goals can elevate your marketing campaigns? Becky Hipkiss, the New Business Director at We Are Futures, joins us today as she shares her journey from client services to becoming a standout figure in business development. She opens up about her unique experiences, includ…
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In this conversation, Kayla shares her extensive journey in the beauty industry, discussing her transition from entrepreneurship back to corporate life. She reflects on the rapid changes in the beauty sector, the challenges of contract manufacturing, and the importance of maintaining strong relationships in sales. Kayla emphasizes personal growth, …
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In this episode, we’re tackling one of the toughest challenges Customer Success leaders face: underperformance. When a team member isn’t meeting expectations, it can be hard to pinpoint the root cause. Is it a skill gap? A motivation issue? Or is the system itself setting them up for failure? You’ll learn: ✔ How to diagnose whether the issue is ski…
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How can embracing friction in sales negotiations unlock more creative and effective deal-making strategies? Saad a Saad is a negotiation consultant with Corporate Visions and the author of In the Lead: Mastering Your Sales Negotiation. We explore the art of negotiation beyond mere price discussions in this episode, focusing on the nuances that diff…
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In this conversation, Brian McGee shares his extensive experience in sales, particularly in the medical technology sector. He discusses the evolution of the healthcare industry, the complexities of selling in a multi-stakeholder environment, and the importance of specialized sales teams. Brian emphasizes the need for effective communication, tailor…
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What are the surprising findings about client awareness of agency services, and how can agencies bridge this gap? In this episode, I sit down with Remeny Armitage once again, Founder of Brilliant and Human, to discuss the intricacies of client-agency relationships. Remeny's extensive research reveals a surprising gap: 40% of agencies acknowledge th…
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In this conversation, Ben discusses his journey in industrial sales, the importance of empathy in building customer relationships, and the evolving landscape of sales with the introduction of digital sales roles and technology. He emphasizes the need for personal investment in development and the significance of understanding customer needs beyond …
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In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world. You’ll learn: ✔ What makes PLG fundamentally different from traditional sales-led models ✔ How CS can drive value throughout the entire user journey—from sign-up …
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What are the critical steps for aligning leadership and embracing change to drive business transformation in the marketing industry? This week I sit down with Caroline Johnson, Co-Founder of The Business Model Company, to get an inside look at her groundbreaking approach to transforming business models in the global marketing services industry. Car…
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In this episode of Revenue Insights, Greg Leos, Payments Division Leader at Weave, unpacks the critical breakdown in employer-employee trust and its impact on revenue growth, talent retention, and workplace performance. Drawing on over two decades of global revenue leadership, he shares actionable strategies for building authentic cultures, balanci…
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In this conversation, Ricardo shares his journey from Mexico to the US, discussing the challenges he faced as an immigrant and his career in the telecommunications industry. He highlights the importance of adapting to new roles and markets, the structure of his sales team, and the significance of training and development. Ricardo emphasizes the nee…
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How did this marketing agency transform its approach to become a leading expert in the engineering and manufacturing sector during the pandemic? In this episode we’re welcoming Rob Dando, MD & Co-Founder of FINALLY Agency, to get insights from his fascinating journey that took him from web development to becoming a leading figure in niche marketing…
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In this conversation, Aaron Montgomery shares his journey from an introverted individual in inbound sales at Wells Fargo to a successful sales leader in various industries, including door-to-door sales and robotics. He emphasizes the importance of personal growth, the lessons learned from door-to-door sales, and the significance of building a diver…
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In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team. You’ll learn: ✔ How to define success and the skills your CSM needs ✔ How to design a 4-round interview process for deeper insights ✔ Why practical exercises are key to assessing real-world skills ✔ How to evaluate cultural fit and…
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How did a mere £500 and a unique perspective lead to a groundbreaking influencer marketing agency? In this first of two parts, we’re welcoming Jennifer Quigley-Jones, the founder and CEO of Digital Voices. She takes us through her incredible journey from working on refugee economic integration to establishing a thriving agency with just £500. We ex…
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In this conversation, Matt Freed shares his journey in sales leadership, emphasizing the importance of mentorship, team dynamics, and adapting to changes in the distribution industry. He discusses the characteristics of successful salespeople, the structure of his sales team, and the culture of accountability he fosters. Matt also highlights the si…
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What if you could scale your sales pipeline with minimal staff and maximum efficiency using AI? I sit down with tech sales expert Frank Sondors this week to explore how AI and lean teams are reshaping the B2B sales landscape. Frank, with his extensive background at Google and various B2B SaaS companies, shares his journey of building efficient sale…
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In this conversation, Aaron Montgomery shares his journey from an introverted individual in inbound sales at Wells Fargo to a successful sales leader in various industries, including door-to-door sales and robotics. He emphasizes the importance of personal growth, the lessons learned from door-to-door sales, and the significance of building a diver…
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In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new leaders. You’ll learn: ✔ Why diagnosing comes before fixing ✔ What to focus on in your 30-60-90 day plan ✔ How to align with stakeholders and drive early momentum ✔ And how to build credibility, clarity…
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Could the evolving landscape of marketing procurement be the key to mastering the new frontier in sales? We’re welcoming back Jon Peppiatt today, former Chairman at BBH London, for the second of a two-part episode. We explore the intricacies of AI-enabled service delivery, plus innovative pricing models that align with both agency and client goals.…
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In this conversation, Jose Gomez, the leader of Pure Cars, shares his journey from starting in automotive sales to leading a data-driven company that connects consumers with dealerships. He discusses the importance of investing in people, navigating industry changes, and the impact of COVID-19 on business strategies. Jose emphasizes the significanc…
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Get ready to learn the 5 transformative principles that can elevate your B2B sales performance to new heights! Harry Kendlbacher, CEO & Managing Partner of Global Performance Group, has a wealth of experience and innovative strategies to enhance B2B sales, especially in unpredictable economic climates. Together in this episode, we explore the nuanc…
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In this conversation, Michael Baraky shares insights from his journey as a salesperson at Beck Electric Actuators, discussing the intersection of engineering and sales, the importance of problem-solving, and the challenges faced in sales leadership. He emphasizes the need for trust, motivation, and understanding the economic landscape while navigat…
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In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them. You’ll learn: ✔ Why hiring one CSM to “figure it out” is a setup for failure ✔ What embedding CS into your company culture actually looks like ✔ The real reason churn isn’t solved by CS alone ✔ And how to measure what actual…
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What strategies can still lead to fruitful in-person event outcomes in challenging economic times? I’m thrilled to have both Jade Howgrave-Graham and Lucy Francis from Lemon Lane join me to explore their impactful business in the B2B events industry. They tell us all about how their personal passions have uniquely shaped their professional journey,…
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In this conversation, John MacDougall shares his extensive journey in sales, detailing how he started right out of college and navigated through various roles in the industry. He discusses the significant changes in the sales landscape over the past decade, particularly due to COVID-19, and the challenges of modern sales, including the importance o…
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What powerful strategies can help suppliers break into the lucrative public sector market? Dan Cook, Director of Public Sector for digital product consultancy Red Badger, is here to give deep insights into public sector procurement. He provides a very unique perspective, showcased by his journey from being a buyer in the public sector to navigating…
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In this conversation, Jim Boehnlein shares his journey with UVI, an AI-based vehicle inspection company, discussing the challenges and successes of building a sales team and navigating the startup landscape. He emphasizes the importance of understanding client needs, the cultural fit in hiring, and the value of a renovation mindset in leadership. J…
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In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it. You’ll learn: ✔ The core mindset shift your CSMs need before anything else ✔ Why hesitancy isn’t about discomfort with “selling”; it’s about blind spots ✔ How to build situational f…
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How can procurement professionals transition from mere cost-cutting to becoming strategic partners that drive amazing business outcomes? Kelly Barner, Co-Founder and Head of Content and Operations at Art of Procurement, is here to talk all about strategic procurement as shown through her journey from traditional purchasing roles to building strateg…
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In this episode of Revenue Insights, host Guy Rubin speaks with Sam Jacobs, Founder and CEO of Pavilion, about the evolving challenges of B2B sales and revenue leadership. Sam explains why the SaaS playbook is no longer effective, how AI is reshaping go-to-market strategies, and why customer retention is now the true growth driver. They dive into d…
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In this conversation, JD Dupree shares his unique journey from law enforcement to sales leadership at Bunzl Distribution USA. He discusses the importance of relationship-building in sales, the key traits to look for when hiring salespeople, and the significance of accountability and coaching in sales leadership. JD emphasizes the need for a growth …
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Is your agency prepared to counteract typical dysfunctions and build value-driven client partnerships? Leah Power, EVP, Strategic Operations Consultant at the Institute of Canadian Agencies, joins us for a second appearance to discuss the relationship between cost efficiency and creativity in agency-client relationships. Leah examines the role of p…
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In this conversation, Jeremy Rinehammer, the director of sales at CST Industries, shares insights into his diverse career path, the importance of sales skills, effective time management strategies, and the challenges faced in the industry. He emphasizes the significance of delegation, building team cohesion in a remote environment, and the lessons …
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In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll learn how coaching can help you build clarity, spot the patterns you’re too close to see, and move forward with sharper focus and confidence. This episode explores: ✔ Why leadership actually gets harde…
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Ready to find out how agencies can strike the perfect balance between upselling and nurturing lasting client relationships? Jon Peppiatt, who has amassed over 35 years of marketing experience including his time as Chairman at BBH London, joins us today. In this first of two parts, the conversation focuses on upselling as well as the balance between…
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In this conversation, Rob Etmans, Director of Sales at Napco Security, discusses the company's extensive history and adaptability in the electronic security industry. He discusses: ➡️ the importance of scalability in their offerings ➡️ the influence of his military background on his leadership style ➡️ the significance of purpose-driven leadership.…
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What unique sales insights can be gained from someone who traded military discipline for the dynamic challenges of B2B? Wes Schaeffer, AKA The Sales Whisperer, is a former Air Force member who has successfully transitioned into the world of B2B sales. Today’s conversation has Wes sharing his unique journey from the structured environment of the mil…
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In this episode of Revenue Insights, host Guy Rubin speaks with Kyle Morden, VP of Sales at HiHello, Inc., about how AI and data-driven strategies are transforming modern sales. Kyle shares why 44% of sales contacts never make it to CRM—and what that means for pipeline accuracy and team efficiency. They explore how sales leaders can strike the righ…
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In this conversation, Daniel Bryan shares his journey from a 22-year military career to becoming a sales director at EasyStack. He discusses: ➡️ the challenges of transitioning to civilian life ➡️the importance of resilience and adaptability in sales ➡️the skills he learned in the military that have helped him succeed ➡️the significance of listenin…
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