Best Quota For Customer Success Podcasts (2025)

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Learn, Reflect, and Improve for Sales Success | Aaron Montgomery | Field Sales Unscripted | E158 39:29

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2h ago39:29

39:29

In this conversation, Aaron Montgomery shares his journey from an introverted individual in inbound sales at Wells Fargo to a successful sales leader in various industries, including door-to-door sales and robotics. He emphasizes the importance of personal growth, the lessons learned from door-to-door sales, and the significance of building a diver…

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How to Succeed in Your First 90 Days as a Customer Success Leader 18:59

2d ago18:59

18:59

In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new leaders. You’ll learn: ✔ Why diagnosing comes before fixing ✔ What to focus on in your 30-60-90 day plan ✔ How to align with stakeholders and drive early momentum ✔ And how to build credibility, clarity…

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Secrets of Successful Upselling and Strong Client Relationships with Jon Peppiatt, Part 2 24:23

2d ago24:23

24:23

Could the evolving landscape of marketing procurement be the key to mastering the new frontier in sales? We’re welcoming back Jon Peppiatt today, former Chairman at BBH London, for the second of a two-part episode. We explore the intricacies of AI-enabled service delivery, plus innovative pricing models that align with both agency and client goals.…

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Driving Growth through People, Purpose, and Process | Jose Gomez | Field Sales Unscripted | E157 41:13

7d ago41:13

41:13

In this conversation, Jose Gomez, the leader of Pure Cars, shares his journey from starting in automotive sales to leading a data-driven company that connects consumers with dealerships. He discusses the importance of investing in people, navigating industry changes, and the impact of COVID-19 on business strategies. Jose emphasizes the significanc…

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The 5 Steps to Immediately Increase Your Win Rates with Harry Kendlbacher 30:23

9d ago30:23

30:23

Get ready to learn the 5 transformative principles that can elevate your B2B sales performance to new heights! Harry Kendlbacher, CEO & Managing Partner of Global Performance Group, has a wealth of experience and innovative strategies to enhance B2B sales, especially in unpredictable economic climates. Together in this episode, we explore the nuanc…

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The Accidental Salesperson Journey | Michael Baraky | Field Sales Unscripted | E156 32:33

14d ago32:33

32:33

In this conversation, Michael Baraky shares insights from his journey as a salesperson at Beck Electric Actuators, discussing the intersection of engineering and sales, the importance of problem-solving, and the challenges faced in sales leadership. He emphasizes the need for trust, motivation, and understanding the economic landscape while navigat…

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What Founders Get Wrong About Customer Success 13:59

16d ago13:59

13:59

In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them. You’ll learn: ✔ Why hiring one CSM to “figure it out” is a setup for failure ✔ What embedding CS into your company culture actually looks like ✔ The real reason churn isn’t solved by CS alone ✔ And how to measure what actual…

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Harnessing the Extreme Power of B2B Event Management with Jade Howgrave-Graham and Lucy Francis 34:47

16d ago34:47

34:47

What strategies can still lead to fruitful in-person event outcomes in challenging economic times? I’m thrilled to have both Jade Howgrave-Graham and Lucy Francis from Lemon Lane join me to explore their impactful business in the B2B events industry. They tell us all about how their personal passions have uniquely shaped their professional journey,…

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Why Only 1 in 5 Reps Hit Quota—And How Data-Driven Leaders Fix It | Dieter Heren 34:38

20d ago34:38

34:38

In this episode of Revenue Insights, Adam Roberts chats with Popl VP of Sales Dieter Heren about evolving from RevOps to sales leadership, using AI without losing human connection, consolidating tech stacks, and building data-driven, efficient revenue teams.By Ebsta

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The Evolution of Sales in a Post-COVID World | John MacDougall | Field Sales Unscripted | E155 31:53

21d ago31:53

31:53

In this conversation, John MacDougall shares his extensive journey in sales, detailing how he started right out of college and navigated through various roles in the industry. He discusses the significant changes in the sales landscape over the past decade, particularly due to COVID-19, and the challenges of modern sales, including the importance o…

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Unlocking the Mysteries of Public Sector Procurement with Dan Cook 33:59

23d ago33:59

33:59

What powerful strategies can help suppliers break into the lucrative public sector market? Dan Cook, Director of Public Sector for digital product consultancy Red Badger, is here to give deep insights into public sector procurement. He provides a very unique perspective, showcased by his journey from being a buyer in the public sector to navigating…

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Building a Sales Team from the Ground Up | Jim Boehnlein | Field Sales Unscripted | E154 26:47

28d ago26:47

26:47

In this conversation, Jim Boehnlein shares his journey with UVI, an AI-based vehicle inspection company, discussing the challenges and successes of building a sales team and navigating the startup landscape. He emphasizes the importance of understanding client needs, the cultural fit in hiring, and the value of a renovation mindset in leadership. J…

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How to Equip Your Customer Success Team for Revenue Conversations 22:18

1M ago22:18

22:18

In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it. You’ll learn: ✔ The core mindset shift your CSMs need before anything else ✔ Why hesitancy isn’t about discomfort with “selling”; it’s about blind spots ✔ How to build situational f…

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Mastering Supplier Relations Through Strategic Dialogue with Kelly Barner 30:57

1M ago30:57

30:57

How can procurement professionals transition from mere cost-cutting to becoming strategic partners that drive amazing business outcomes? Kelly Barner, Co-Founder and Head of Content and Operations at Art of Procurement, is here to talk all about strategic procurement as shown through her journey from traditional purchasing roles to building strateg…

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How Pavilion Scaled to 10,000 Members—Without Traditional Marketing | Sam Jacobs 42:10

1M ago42:10

42:10

In this episode of Revenue Insights, host Guy Rubin speaks with Sam Jacobs, Founder and CEO of Pavilion, about the evolving challenges of B2B sales and revenue leadership. Sam explains why the SaaS playbook is no longer effective, how AI is reshaping go-to-market strategies, and why customer retention is now the true growth driver. They dive into d…

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The Art of Sales: Relationship Building & Accountability | JD Dupree | Field Sales Unscripted | E153 38:02

1M ago38:02

38:02

In this conversation, JD Dupree shares his unique journey from law enforcement to sales leadership at Bunzl Distribution USA. He discusses the importance of relationship-building in sales, the key traits to look for when hiring salespeople, and the significance of accountability and coaching in sales leadership. JD emphasizes the need for a growth …

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Typical Agency Dysfunctions and How to Avoid Them with Leah Power 30:47

1M ago30:47

30:47

Is your agency prepared to counteract typical dysfunctions and build value-driven client partnerships? Leah Power, EVP, Strategic Operations Consultant at the Institute of Canadian Agencies, joins us for a second appearance to discuss the relationship between cost efficiency and creativity in agency-client relationships. Leah examines the role of p…

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The Art of Time Management in Sales | Jeremy Rinehammer | Field Sales Unscripted | E152 29:48

1M ago29:48

29:48

In this conversation, Jeremy Rinehammer, the director of sales at CST Industries, shares insights into his diverse career path, the importance of sales skills, effective time management strategies, and the challenges faced in the industry. He emphasizes the significance of delegation, building team cohesion in a remote environment, and the lessons …

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Why Coaching Accelerates Customer Success Leadership Growth 17:25

1M ago17:25

17:25

In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll learn how coaching can help you build clarity, spot the patterns you’re too close to see, and move forward with sharper focus and confidence. This episode explores: ✔ Why leadership actually gets harde…

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Secrets of Successful Upselling and Strong Client Relationships with Jon Peppiatt, Part 1 24:31

1M ago24:31

24:31

Ready to find out how agencies can strike the perfect balance between upselling and nurturing lasting client relationships? Jon Peppiatt, who has amassed over 35 years of marketing experience including his time as Chairman at BBH London, joins us today. In this first of two parts, the conversation focuses on upselling as well as the balance between…

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Navigating Change in the Security Industry | Rolf "Rob" Etmans | Field Sales Unscripted | E151 36:46

2M ago36:46

36:46

In this conversation, Rob Etmans, Director of Sales at Napco Security, discusses the company's extensive history and adaptability in the electronic security industry. He discusses: ➡️ the importance of scalability in their offerings ➡️ the influence of his military background on his leadership style ➡️ the significance of purpose-driven leadership.…

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Humanize Your Sales Approach Using The Wes Method with Wes Schaeffer 18:03

2M ago18:03

18:03

What unique sales insights can be gained from someone who traded military discipline for the dynamic challenges of B2B? Wes Schaeffer, AKA The Sales Whisperer, is a former Air Force member who has successfully transitioned into the world of B2B sales. Today’s conversation has Wes sharing his unique journey from the structured environment of the mil…

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Why Traditional Pipeline Management Is Dead with Kyle Morden 44:56

2M ago44:56

44:56

In this episode of Revenue Insights, host Guy Rubin speaks with Kyle Morden, VP of Sales at HiHello, Inc., about how AI and data-driven strategies are transforming modern sales. Kyle shares why 44% of sales contacts never make it to CRM—and what that means for pipeline accuracy and team efficiency. They explore how sales leaders can strike the righ…

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Building Relationships with Customers | Daniel Bryan | Field Sales Unscripted | E150 28:09

2M ago28:09

28:09

In this conversation, Daniel Bryan shares his journey from a 22-year military career to becoming a sales director at EasyStack. He discusses: ➡️ the challenges of transitioning to civilian life ➡️the importance of resilience and adaptability in sales ➡️the skills he learned in the military that have helped him succeed ➡️the significance of listenin…

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How to Build Customer Success as the First CS Hire in a Startup 21:18

2M ago21:18

21:18

In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached. We’ll walk through: What to prioritize in your first 90 days The three foundational pillars to focus on when you’re a team of one How to avoid burnout and build scrappy systems that actually scale …

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Mastering Negotiation Through Compassionate Curiosity with Kwame Christian 35:14

2M ago35:14

35:14

Is embracing emotional intelligence while understanding the amygdala hijack the secret to mastering negotiations under pressure? Kwame Christian, a globally recognized negotiation expert and CEO of the American Negotiation Institute, joins us today. He shares his inspiring journey from a novice negotiator to a LinkedIn Top Voice with over 119,000 f…

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The Power of Mentorship in Professional Growth | Michael Haines | Field Sales Unscripted E149 37:08

2M ago37:08

37:08

Welcome to the first episode of the Field Sales Unscripted Podcast (formerly the Transformed Sales Podcast)! In this episode, Michael Haines discusses his work at Tris Pharmaceuticals, focusing on ADHD solutions and the importance of long-lasting medication. He shares his: ➡️ career journey from sales to marketing ➡️ the challenges he faced during …

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Avoiding Complacency Through Agency and Consultancy Dynamics with Dino Myers-Lamptey 37:12

2M ago37:12

37:12

Ready to learn the strategic shifts that can help organizations avoid the pitfalls of complacency? This week we’re welcoming Dino Myers-Lamptey, who founded The Barber Shop, which is a strategy-led media, creative, and tech company. We look at the complex world of agency and consultancy dynamics, revealing how complacency can derail organizations. …

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Why Channel Partners Drive 3X Higher Win Rates—The Hidden Data with Alex Rich 34:23

2M ago34:23

34:23

In this episode of Revenue Insights, host Guy Rubin sits down with Alex Rich, VP of Sales North America at GitGuardian, to discuss how focused channel partnerships can drive scalable revenue. Alex shares his “Focus Partner Model,” insights on avoiding channel conflict, and why well-supported partner managers can outperform individual reps. Perfect …

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How to Coach Your Customer Success Team to Be More Strategic 25:32

2M ago25:32

25:32

In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership. We’ll walk through: The 5 core behaviors that define strategic CSMs How to coach and enable your team to develop this skillset Tactical ways to embed strategic…

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Why Independent Agencies Are Making Waves in the Advertising World with Nigel Roberts 33:48

2M ago33:48

33:48

Can the rise of independent creative agencies signal a revival in the craft of advertising? Nigel Roberts, Creative Partner at Orange Panther Collective, shares the secrets behind making ads that resonate with audiences for years to come in this episode. We explore the balance between creativity and sales, and Nigel reveals how engaging and persuad…

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The Data-Driven Sales Turnaround: 37% Growth in Under 12 Months ft. Shianne Sampson 34:35

3M ago34:35

34:35

In this episode of Revenue Insights, host Guy Rubin talks with Shianne Sampson, Global VP of Sales at Eventbrite, about turning around underperforming sales teams through data-driven leadership and culture-first coaching. Discover how side-by-side coaching, clear expectations, and tough personnel decisions can create a high-performance sales cultur…

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Mastering Connections from LinkedIn to Real Life with Steve Fair and Matt Broughton 38:52

3M ago38:52

38:52

Ready to make your agency stand out in a saturated market by focusing on verifiable facts rather than self-description? Steve Fair and Matt Broughton, both from Sponge NB, are here today to discuss how to build authentic business relationships, including how to form genuine connections on LinkedIn without the pressure of immediate sales pitches. We…

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Doing More with Less: Leading Customer Success Teams Through Constraints 26:59

3M ago26:59

26:59

This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team. We always hear “do more with less” but no one really explains how to do that in a way that actually works. So in this episode, we’re diving into w…

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Aligning Teams for Long-Term B2B Sales Excellence with Adam Miller 28:06

3M ago28:06

28:06

Could the art of collaboration transform your sales and marketing strategies for C-suite success? This time we sit down with Adam Miller, CEO of Elevate, to explore the art of aligning sales and marketing for B2B success. He explains the nuances of targeting C-suite decision makers in complex sales cycles, and shares his expertise on defining clear…

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Why You Need to Grow Your Customer’s Decision Confidence with Brent Adamson and Karl Schmidt 36:25

3M ago36:25

36:25

Are you ready to discover why building customer self-confidence is more crucial than ever in today's B2B sales landscape? Brent Adamson and Karl Schmidt join us today, the duo behind the upcoming book "The Framemaking Sale." These sales experts unravel the critical yet often overlooked aspect of buyer confidence. They shift the focus from tradition…

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Why Top Sales Leaders Get Coaching Wrong—And How an Olympian Fixes It with Matt Hemingway 46:18

3M ago46:18

46:18

In this episode of Revenue Insights, host Guy Rubin talks with Matt Hemingway, VP of Sales & Operations at Axcient and Olympic silver medalist, about applying disciplined coaching and culture-first leadership to build high-performing sales teams. Learn how the SPAC framework, strategic hiring, and internal promotion drive sustainable revenue growth…

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The 3 Shifts Your Customer Success Team Needs to Own Revenue 18:15

3M ago18:15

18:15

Should CS Own Revenue? Most teams are already doing it. Just not doing it well. In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed: ✅ A Mindset Shift: From service to growth ✅ A Culture Shift: Fro…

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Secrets of Fueling Growth Through Non-Traditional Collaborations with Iain Scott 32:13

3M ago32:13

32:13

What secrets do successful businesses use to convert initial collaborations into long-term, profitable partnerships? Iain Scott, the CEO and Founder of Base Creative, joins today’s conversation as we get into the transformative power of strategic partnerships for business growth. He shares his journey of leveraging his digital marketing agency's su…

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The Untold Truth of RevOps—How Only 20% of Teams Drive 80% of Impact with Ian Wessel 38:14

3M ago38:14

38:14

In this episode of Revenue Insights, host Guy Rubin, CEO of Ebsta, sits down with Ian Wessel, VP of Revenue Operations and Strategy at Monta, to discuss how RevOps drives business transformation. Ian shares insights on proving ROI, aligning cross-functional teams, and leveraging data for strategic decision-making. With over 17 years of experience a…

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Why You Need to Rethink RFP Processes for Sustainable Growth with Leah Power 38:31

4M ago38:31

38:31

Is your brand caught in the cycle of short-term gains due to outdated RFP processes? In this episode, we’re examining the nuances of agency operations with Leah Power, EVP, Strategic Operations Consultant at the Institute of Canadian Agencies. We unravel the overwhelming nature of agency pitches and explore the challenges agencies face, from the RF…

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How Top Performers Handle Objections 80% Earlier—And Win More Deals with Hervé Timsit 41:14

4M ago41:14

41:14

In this episode of Revenue Insights, host Guy Rubin, CEO of Ebsta, sits down with Hervé Timsit, Chief Revenue Officer at EDB, to explore the evolving landscape of enterprise software sales. Hervé shares insights on leading global sales teams, implementing data-driven strategies, and the critical role of the MEDDIC methodology in modern sales proces…

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Should Customer Success Teams Own Revenue? 21:32

4M ago21:32

21:32

The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value? In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along. Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team? In this ep…

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Reimagining Relationships in Media and Marketing with Adam Hopkinson 27:51

4M ago27:51

27:51

Could formalized training in media planning and buying be the key to elevating industry standards? Adam Hopkinson, the innovative founder of PASHN, takes us into the world of media buying this week. We examine the crucial role of media planners and buyers, exploring the need for robust training and formal qualifications in the industry. Adam argues…

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Why Your ICP is Wrong—And How to Fix It with Dan Sylvester 38:29

4M ago38:29

38:29

In this episode of Revenue Insights, host Adam Roberts, Sales Director at Ebsta, speaks with Dan Sylvester about the evolving dynamics of B2B sales and customer success. Dan shares insights on aligning value across teams, balancing automation with human engagement, and redefining ideal customer profiles for sustainable growth. With extensive experi…

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Building an Incredibly Powerful Sales and Marketing Engine with Caroline Hodson 34:37

4M ago34:37

34:37

How can you ensure your marketing and sales strategies are not just aligned, but actively collaborating for shared success? Today we’re joined by Caroline Hodson, Managing Director of WoolfHodson, to explore how to build a robust sales and marketing engine in the ever-changing B2B landscape. Caroline explains the critical role technology plays in c…

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Becoming a CCO: A Journey Through Leadership and Revenue Ownership 42:45

4M ago42:45

42:45

Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world. Alexandra shares her insights on: The evolving role of a CCO: What it really takes to lead Customer Success at the executive level. Owning revenue as a CS …

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From Passion to Profit: A Guide to Agency Transformation with Emily Metcalfe 34:17

4M ago34:17

34:17

Are you ready to redefine your agency's strategies for a competitive edge? Emily Metcalfe, a strategic marketing consultant, is here to guide us through the future of agency growth and client relationships. Emily dissects the crowded UK market, showcasing the critical need for agencies to articulate unique value propositions that go beyond generic …

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Why Sales Training Fails - And How AI is Fixing It with Ivy Holt, Head of Global Revenue Enablement at PagerDuty 40:46

4M ago40:46

40:46

In this episode of Revenue Insights, host Guy Rubin speaks with Ivy Holt, Head of Global Revenue Enablement at PagerDuty, about the evolving role of enablement in driving sales success. Ivy shares insights on the distinction between revenue operations and enablement, measuring effectiveness, and the impact of AI and remote work on modern sales stra…

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How to Massively Build Trust to Power Global Market Entry with John Birtwhistle 33:43

5M ago33:43

33:43

How can cultural strengths and technical expertise from Latin America unlock new opportunities in the European tech market? John Birtwhistle has worked in technology consulting for nearly 20 years; developing and implementing commercial strategies aligning to goals and objectives with an aim to accelerate growth. Utilising best of breed technology …