Hosted By Kelly Barner of Buyers Meeting Point.
All projects have two sides: the technical side and the ‘people’ side. Both need to be actively managed for the project to be a success. The more people that will need to use a system in order to realize the intended ROI, the more investment the implementation project team needs to make in change management. It is critical to stress that focusing on compliance alone will not necessarily drive the desired behaviors from a group of users, whether they are inside or outside of the enterprise. Instead, a deliberate effort must be made to foster collaboration and understanding through engagement and two-way communications. In this episode of Corcentric Conversations, Patrick Baumgardner, a Senior Consultant at Corcentric, joined us to discuss the investments procurement should make in change management to ensure it is an asset rather than a stumbling block in technology implementations.