Every strong foundation begins with vocabulary, and in ITIL that means mastering the glossary. In this episode, we start with key terms from A through G, giving you definitions and examples that make them easy to recall on exam day. Rather than just memorizing words, you’ll hear how each term fits into the bigger picture of service management. For instance, understanding what an “asset” is ties directly into practices like IT Asset Management, while the concept of “governance” shapes the Service Value System itself. Building this mental dictionary early will make later episodes easier to follow.

We’ll also provide quick memory cues and analogies to keep terms from blurring together. The exam often tests your ability to recognize the precise ITIL definition, so clarity matters. By the end of this glossary segment, you’ll not only know the words but also how to connect them to the processes and principles that come later. Think of this as the scaffolding for the rest of your learning journey. This episode was produced by BareMetalCyber.com.