Change enablement is one of the most examined practices in ITIL 4, reflecting its importance in balancing agility with stability. In this episode, we’ll explain how change enablement ensures that risks are assessed and approvals are in place before modifications are made to services, infrastructure, or processes. It doesn’t exist to block progress but to ensure that changes happen safely and deliver expected value. ITIL distinguishes between standard changes, normal changes, and emergency changes — categories that help organizations adapt appropriately to different situations.

We’ll use scenarios like rolling out a new security patch or responding to a critical system outage to illustrate how change enablement keeps services both responsive and reliable. For the exam, pay close attention to definitions and categories of change, as these often appear in multiple-choice questions. This episode was produced by BareMetalCyber.com.