This episode covers two practices that ensure services stay healthy and evolve effectively: monitoring and event management, and deployment management. Monitoring and event management focus on observing services, detecting conditions, and interpreting events to maintain stability. They allow organizations to spot incidents before they escalate, reducing downtime and impact. Deployment management, by contrast, ensures that new or changed services are released into live environments in a controlled and reliable way. Both practices are essential to balancing innovation with stability.

We’ll connect these ideas to examples like automated monitoring tools that flag unusual spikes in traffic, or deployment pipelines that roll out updates safely with minimal disruption. For the exam, remember that monitoring and event management are about detection and awareness, while deployment management is about safe introduction of change. These practices illustrate ITIL’s goal of blending proactive control with ongoing progress. This episode was produced by BareMetalCyber.com.