The remaining three activities of the service value chain — design and transition, obtain/build, and deliver and support — represent the heart of operational service delivery. In this episode, we’ll explain how design and transition ensures that new or changed services meet quality and business requirements before they go live. Obtain/build focuses on acquiring or creating the necessary resources, whether through development, procurement, or partnerships. Deliver and support provides the day-to-day activities that keep services running smoothly, from incident resolution to user assistance. Together, they represent the operational backbone of the SVS.

We’ll tie these activities into a real-world example like launching a new customer portal. The design and transition stage ensures readiness, obtain/build delivers the platform, and deliver and support keeps it functional for users. On the exam, you’ll need to recall the purpose of each activity and understand how they connect in a flow of value creation. This episode was produced by BareMetalCyber.com.