The final guiding principle, “Optimize and Automate,” reflects modern IT realities where efficiency and technology play critical roles. In this episode, we’ll explain how optimization comes first: before automating, organizations must understand their processes, remove waste, and ensure the work adds value. Only then does automation make sense, because it amplifies what already works. Automating flawed processes only accelerates failure. Optimization focuses on designing workflows that are clear, effective, and measurable, while automation applies tools and technologies to handle repetitive tasks and reduce human error.

We’ll highlight examples such as automated monitoring for cloud services, self-service password resets, or continuous integration pipelines in development. These solutions free up human effort for higher-value work while ensuring consistent results. For the exam, remember that optimization and automation are not opposites but partners in driving efficiency and scalability. This principle is one of the clearest reflections of ITIL’s adaptability in the digital era. This episode was produced by BareMetalCyber.com.