To understand ITIL 4 fully, you must see service management as more than just processes or technologies. In this episode, we’ll introduce the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes. These dimensions are the lenses through which services must be designed and managed. Together, they ensure a holistic approach so that no critical factor is overlooked. The dimensions are interconnected, meaning that weaknesses in one often affect the others. This interdependence makes them essential exam topics, as you’ll often be asked to identify how they balance and support each other.

We’ll also highlight how these dimensions apply in real-world organizations. For instance, building a new service isn’t only about the right tools; it also requires skilled people, trusted suppliers, clear processes, and alignment to customer value. Seeing services through all four dimensions prevents narrow thinking and ensures long-term success. This episode was produced by BareMetalCyber.com.