When YOU Need the Coaching Agents and Managers Need Coaches to Succeed

CallTalk™ Radio

Content provided by BenchmarkPortal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BenchmarkPortal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

3y ago 35:00

MP3•Episode home

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on January 29, 2025 19:35 (3M ago)

What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

We have dedicated courses and CallTalk episodes on coaching for agents - an important topic indeed. However, contact center managers need coaching as well - - coaching that may go beyond the training curricula that are in the market. Tune in to this episode of CallTalk for some real insights on how you, as a manager, can benefit from coaching. Guest: Mitchell Levy | Author, Speaker, Global Credibility Expert Global Credibility Expert Mitchell Levy is a 2x TEDx speaker and international bestselling author of over 60 books. After interviewing 500 thought leaders on credibility, he created the Credibility Nation community, published a 5-country international bestselling book, delivered a TEDx, created courses, and is working on getting the definition of credibility rewritten in the dictionary. He's an accomplished Entrepreneur who has created twenty businesses in Silicon Valley including four publishing companies that have published over 750 books. He's provided strategic consulting to hundreds of companies and has been the chairman of a board of a NASDAQ-listed company. Mitchell has been happily married for thirty-one years and prior to covid-19, regularly spent four weeks a year in Europe with family and friends.

172 episodes

#Business #Contact Center #Call Center Agent #Certification #BenchmarkPortal #Center