This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to [email protected]
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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The number 1 Podcast in the world for massively growing your insurance business, the Seven Figures or Bust Podcast is hosted by Insurance industry business builder and influencer Christian Brindle & Virtual Staffing & Lead Generation expert Glen Shelton. The show is designed to be the premier podcast that is created to teach Life & Health insurance agents how to achieve massive success and grow their business in a way not thought possible. On the podcast you will get proven tips and tricks, ...
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Your dose of inspiration. A Philippine podcast show dedicated to help you thrive for greatness, become inspired and urges you to stay motivated despite everything that you are going through. Hosted by Jamir Angelo. A funnel expert and strategist, automation specialist and has been doing digital marketing for years. Take it from someone who has been there. From a fast food attendant, to a security guard, to working as a call center agent - to someone who broke lose and hitting success in the ...
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A weekly podcast interviewing everyday superheroes and the services and technologies they provide to nonprofits. The goal is to inform nonprofit organizations about ideas, services, and products that can help.
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The Next Gen Call Center interviews leading subject matter experts to discuss the most important trends, technologies, and best practices shaping the call center landscape.
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Telesales Rockstar, Rob Liano delivers a much needed Kick in the Aspirations! After over two decades of sales, managerial and training experience, Rob shares cutting edge sales insight that will differentiate you from the competition along with a healthy dose of motivation. Are you ready to rock?
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Join Chris Madden in exploring the latest in artificial intelligence with insightful interviews with CEOs and top executives from AI startups and industry leaders. A must-listen for anyone interested in AI news and the minds driving its innovation.
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"Writing It! The Podcast About Academics & Writing" dives deep into the world of academic writing and publishing. Join us for conversations with academics and editors as we discuss challenges, strategies, and insights from our writing lives. As we share our experiences and helpful hacks, we make the process of writing and getting published a bit more transparent and a bit less overwhelming.
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The official podcast of OneLeg where we pull back the curtain on marketing and discuss how you can deliver the very best customer experience and achieve zero marketing waste.
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This is Work From Home Be Awesome, where we teach Filipinos how to work from home!
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Secure Agent Marketing
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A show where US and Philippine military families are encouraged & empowered to live their best life as a military family through stories of people who have lived it. Welcome to the Afterthought on the Military Family podcast! I'm your host, Mami Redj. In this show, I'll share, not only my experiences as a military wife but also the stories of military members' spouses, children, and even parents who have faced disappointments and excitements, challenges and celebrations of this chosen lifest ...
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Unscripted stories about career and adulting + the fun and pain of them all ♡
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Dive into the world of artificial intelligence with 'Leveraging AI,' a podcast tailored for forward-thinking business professionals. Each episode brings insightful discussions on how AI can ethically transform business practices, offering practical solutions to day-to-day business challenges. Join our host Isar Meitis (4 time CEO), and expert guests as they turn AI's complexities into actionable insights, and explore its ethical implications in the business world. Whether you are an AI novic ...
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Offshoring and Outsourcing Philippines is produced by Vertical Internet Media Limited to provide insights and information about BPO industry in the Philippines as it may apply to customers in Australia, New Zealand, US, UK, Canada, and in fact, anywhere in the world. The podcast is produced as entertainment and should not be relied on for any business decision making without the listener independently ascertaining the situation and facts for themselves. The opinions expressed on this podcast ...
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The future of real estate is here, and it's our mission to make sure that YOU are at the center of it! On this podcast, Adrian Fisher speaks with agents who are leading the way in the real estate space. Tune in as they share their stories, and learn what it takes to be a successful agent in the digital age. We'll be talking social media marketing, Facebook ads, video technology, personal branding and more. Adrian Fisher is the Founder and CEO of PropertySimple, a lead generation and marketin ...
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Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail.
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Find answers to common questions or connect with SBCGlobal customer service for various issues. For phone support, call 1-888-634-1444 or use the online chat option. • To contact SBCGlobal support, you have several options: 1. Phone Support: • 1-888-634-1444 (U.S.) • 1-800-288-2020 (Toll-Free) • 1-872-204-5959 (Alternative). 2. Live Chat: • Visit the AT&T Mail Support Page and select the Live Chat option to connect with a support agent in real-time. 3. Email Support: • Send an email to suppo ...
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Find answers to common questions or connect with BellSouth customer service for various issues. For phone support, call 1-855-666-7787 or use the online chat option. • To contact BellSouth support, you have several options: 1. Phone Support: • 1-855-666-7787 (U.S.) • 1-800-288-2020 (Toll-Free) • 1-872-666-1966 (Alternative). 2. Live Chat: • Visit the AT&T Mail Support Page and select the Live Chat option to connect with a support agent in real-time. 3. Email Support: • Send an email to suppo ...
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How AI Voice Agents Are Transforming Business Call Centers w/ CEO Richard Lin of Anyreach AI | E103
35:15
35:15
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35:15In this episode of the Imagine AI Live podcast, host Chris Madden interviews Richard Lin, CEO and Co-Founder of Anyreach AI. Richard shares his journey from tech entrepreneur to building human-like AI voice agents. The conversation covers Anyreach’s mission, real-world use cases, and the data infrastructure challenges of scaling AI. Richard also di…
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Walmart Stores Of The Future, Morrisons Robots & Why Saks Just Set Omnichannel Back | Fast Five
59:28
59:28
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59:28In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Shoptalk’s Ben Miller joined Chris and Anne to discuss:- Saks Fifth Avenue’s new Amazon storefront - Walmart’s new “Store of the Future” down in Texas- Morrisons introducing Simbe’s Tally ro…
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How AI Will Change Order Management Forever With Infios SVP Omar Akilah | 5IM
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8:20In this exclusive 5 Insightful Minutes interview, Omar Akilah, SVP of Product at Infios, joins Omni Talk to explore how AI is impacting retail order management systems. From modular OMS architecture to predictive inventory optimization and AI-enhanced customer service, Omar explains why the future of retail fulfillment depends on intelligent, scala…
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Episode 99 - How To Actually Have Success Working Leads!
1:06:02
1:06:02
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1:06:02Get access now to 7 Figure Medicare University: Lifetime access:https://sevenfigureu.com/ On this episode of the Seven Figures or Bust podcast, we dive into what it really takes to succeed when working leads. 📞💼 From mindset to follow-up tactics, we share proven strategies that top agents use to turn cold calls into closed deals. If you're struggli…
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Episode 98 - Department Of Justice Sues Carriers & Call Centers!
1:02:57
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1:02:57Join us at the Seven Figure Medicare Agent Summit: https://sevenfiguremedicareagentsummit.com/ In this episode of Seven Figures or Bust, we delve into the Department of Justice's recent actions against telecommunications carriers and call centers accused of facilitating massive robocall operations. The DOJ has filed lawsuits against several compani…
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This AI Chatbot Closes Deals While You Sleep – ChatSimple Founder Reveals How
43:15
43:15
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43:15In this episode of the Imagine AI Live podcast, host Chris Madden chats with Hao Sheng, the founder of ChatSimple. They dive into how AI chatbots are revolutionizing customer acquisition by giving businesses 24/7 sales reps that never sleep. Hao shares how ChatSimple can instantly qualify leads, answer complex questions, and even book meetings—with…
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187 | How Top Creators Use AI to Create Scroll-Stopping LinkedIn Content with MJ Jaindl
47:19
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47:19👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Save $100 with promo code LEVERAGINGAI100 What if you could create LinkedIn content that looks like it was designed by a pro—and you didn’t even open …
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Episode 97 - Standing Up For Agents With Ronnell Nolan
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57:53
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57:53Learn how to sponsor the Seven Figure Medicare Agent Summit: https://sevenfiguremedicareagentsummit.com/ In this episode of Seven Figures or Bust, we’re joined by the incredible Ronnell Nolan to talk about what it really means to stand up for agents. 💼✊ From fighting for fair legislation to giving agents a stronger voice in the industry, Ronnell sh…
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Nonprofits and Human-Centered Tech with Elena Yunusov
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39:42In this thought-provoking episode of Agents of Nonprofit, I sit down with Elena Yunusov, founder of the Human Feedback Foundation and former AI advocate at RBC’s Borealis AI lab. Together, we explore the crucial role nonprofits can play in steering artificial intelligence toward ethical, responsible, and human-centered outcomes. Topics We Cover: Wh…
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186 | Background check for AI Agents, AI work force benefits challenged, AI risks mounting, and more important AI news for the week ending on May 2nd 2025
55:26
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55:26👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Save $100 with promo code LEVERAGINGAI100 Is your AI assistant more trustworthy than your last hire? From agent background checks to economic stagnati…
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🎸 7-Eleven Emo Fests, Miami Vice Comebacks & Beyoncé Takes Over Omni Talk
4:12
4:12
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4:12In this week’s Lightning Round, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, the Omni Talk crew gets loose with hot takes on 7-Eleven’s emo music festival sponsorship, the return of Miami Vice, Target’s paper wine bottles, and Beyoncé's Cowboy Carter tour. Plus, find out which Beyoncé track…
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Schnucks Bets Big on Local Brands — But Will It Work?
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8:30Schnucks is rolling out products from its first local brand accelerator, Schnucks Springboard, into 15 stores across Missouri and Illinois. But with rising tariffs and razor-thin margins, will this bold bet on community-rooted innovation pay off—or fizzle out? The Omni Talk team breaks down the business case, strategic risks, and long-term viabilit…
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PepsiCo Goes Natural: Is This The End of Artificial Colors in Food?
8:04
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8:04PepsiCo says it plans to replace artificial colors with natural ones across its product lines by 2026, but the move could come with major R&D and consumer acceptance challenges. The Fast Five crew debates whether regulation is the only real way to force change.0:02 – PepsiCo CEO outlines natural color transition timeline0:45 – U.S. HHS pushes volun…
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Schnucks Doubles Down on Caper Carts | Key Moment in Grocery History or Gimmick?
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7:23Schnucks is expanding its Caper Cart program, bringing the smart carts to more stores in Missouri and Illinois with new features like a lower tray for bulk items. Omni Talk and A&M experts discuss the promise, pain points, and potential of this next-gen checkout technology in reshaping the grocery shopping experience.📌 0:02 – Schnucks expands Caper…
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This conversation delves into the critical role of frontline supervisors in contact centers, exploring the challenges they face, the future of their roles amidst technological advancements, and effective leadership strategies to support them. The discussion emphasizes the importance of human connection in leadership and the need for organizations t…
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Episode 96 - CVS Possibly Pulling Out Of ACA Market?
1:01:15
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1:01:15Get access now to 7 Figure Medicare University: Lifetime access:https://sevenfigureu.com/ In this episode of Seven Figures or Bust, we delve into CVS Health's significant decision to exit the Affordable Care Act (ACA) individual insurance exchanges by 2026.This move will impact approximately 1 million Aetna members across 17 states, as the company…
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In this episode of Seven Figures or Bust, we take a comprehensive look into Customer Relationship Management (CRM) systems and their pivotal role in scaling a successful sales operation. From lead organization and task automation to data-driven decision-making, we explore how the right CRM can streamline your workflow and significantly improve conv…
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Amazon’s D.C. Blowback, Caper Carts & Why A ChatGPT/Shopify Tie-Up Should Scare Google | Fast Five
1:01:06
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1:01:06In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, A&M’s Jeff Dwyer and Luis De Lencquesaing joined Chris and Anne to discuss:- Amazon’s tariff pricing fracas with the White House- Schnucks expanding its Caper Cart deployment- ChatGPT potent…
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This AI Replaces Your Social Media Team – Here’s How | Socialite Founder Sean Rich | E105
29:04
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29:04In this episode of the Imagine AI Live podcast, host Chris Madden speaks with Sean Rich, the founder of Socialite, an AI-driven social media management tool. They discuss the challenges businesses face in keeping up with the fast-paced world of social media and how Socialite aims to alleviate these pressures by automating content creation and sched…
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How Intelligent Store Management Solutions Can Surface Problems & Prioritize Actions For Store Teams
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6:39
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6:39Julian Mills, CEO of Quorso, sits down with Chris and Anne for a fast-paced 5 Insightful Minutes.Julian explains why intelligent management systems are critical in modern retail (0:40), shares a real-world example around promotion execution (1:40), and outlines how solutions like Quorso help retailers improve sales and reduce shrink (3:00).Julian a…
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Episode 94 - Why Bad Word Choices Is Costing You Business!
1:06:05
1:06:05
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1:06:05Discover how you can join the course today!:https://sevenfigurecrm.com/how-to-find-and-purchase-books-of-businesses On this episode of Seven Figures or Bust, we break down how poor word choices could be quietly killing your sales. 🗣️💸 From common phrases that create doubt to language that unintentionally pushes clients away, we uncover what to say—…
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185 | Boost Sales With an AI Agent That Researches, Reports & Preps Sales Calls with Ashleigh Stearn
42:17
42:17
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42:17👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ AI agents that do the heavy lifting in the sales process sound amazing “… but how do I actually do this?” If you asked yourself this question - this s…
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Why Micro Fulfillment Centers (MFCs) Still Matter With Dematic & Tesco's Transcend Retail Solutions
35:28
35:28
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35:28Is microfulfillment still a viable strategy? In this new Omni Talk Spotlight, Chris and Anne sit down with Oliver Vogt, CEO of Tesco’s Transcend Retail Solutions and Danielle Dakin, Dematic's Market Development Director, to unpack everything happening with MFCs. Danielle explains how pandemic-driven hype distorted expectations (6:00), while Oliver …
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Episode 93 - Anthem Suppressing Non DSNP Plans. (What To Know)
1:01:17
1:01:17
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1:01:17Gain access to Everything Senior Insurance: https://eseniorinsurance.com/ In Episode 93 of Seven Figures or Bust, we delve into the evolving landscape of Medicare Advantage plans, focusing on recent adjustments by Anthem, a subsidiary of Elevance Health. As insurers, including Anthem, respond to industry-wide shifts, many are reevaluating their pla…
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FSMA & The Future Of Food Safety Explained With Angela Fernandez Of GS1 US | Spotlight Series
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27:52Chris and Anne sit down with Angela Fernandez, SVP at GS1 US, to dive deep into the Food Safety Modernization Act (FSMA) and the massive shifts underway in food traceability. Angela explains:(6:27) The history of FSMA and how new regulations are reshaping the food industry(8:40) The crucial role of digital traceability(13:12) Why compliance is esse…
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Building Donor Relationships One Call at a Time with Kel Haney
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43:09In this heartfelt and tactical episode of Agents of Nonprofit, I speak with Kel Haney, a fundraising coach who champions the old-school power of the phone call. She breaks down why personal calls still work, even in the age of declining answer rates, and how nonprofits can use warm outreach to foster lasting donor relationships. From crafting compe…
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Summary In this conversation, Amas Tenumah and Bob Furniss discuss the evolving landscape of contact centers, particularly focusing on Microsoft's recent rebranding efforts that redefine the term 'agent' to refer to bots rather than human representatives. They explore the implications of this shift, the role of technology in customer service, and t…
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184 | AI “Frontier Companies” Replacing Traditional Companies, AI Education Outpacing College Degrees, Risks of Not Using AI and Using AI Are Growing, and More Must-Know AI News for the Week Ending on ...
53:26
53:26
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53:26👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Are you ready for the AI-powered business revolution — or will you be left managing a ghost town of outdated workflows? In this weekend episode, host …
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AI Manners, Sperm Races, Papal Name Hypotheticals & Pasta Debates | Lightning Round Gets Wild
4:59
4:59
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4:59It’s lightning round time! Chris and Anne open with OpenAI’s surprising energy usage linked to polite prompts (00:03), then reveal whether they use manners with their own bots (00:22). Things escalate with papal name hypotheticals (01:15), a very serious pasta shape debate (02:00), and finally, the sperm race startup that no one saw coming (03:08).…
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Walmart is testing a new beauty bar concept at 40 stores as part of its spring sale event, and Chris and Anne dive deep into what it means for the retailer's future (00:04). Chris highlights how this test differs from Target’s Ulta partnership and lets Walmart fully own its beauty experience (01:45), while Anne shares insights from her past at Targ…
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Trove Acquires Reverse.Supply to Drive Global Resale Expansion & Circular Retail Strategy
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4:52In this episode, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne break down Trove’s acquisition of reverse.supply and why it’s a game-changer for global resale (00:02). Anne highlights the upside for brands and customers alike, from lower costs due to tariff avoidance (01:45) to…
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Target Launches “Good Little Garden” Floral Brand | Retail Strategy Hit or Miss?
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9:01Target’s new floral brand Good Little Garden has entered the chat — and Chris and Anne are divided (00:03). While the brand offers fresh flowers and plants starting at $6 (00:28), Chris argues the category is operationally complex and unlikely to become a billion-dollar brand (01:00). Anne sees parallels with Trader Joe’s floral success (03:10), an…
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Quorso and Circle K Partner to Improve Store Operations Across Europe
4:49
4:49
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4:49In this episode, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne dive into Quorso’s new partnership with Circle K (00:02), highlighting how this technology will scale across 5,000 stores in 12 countries and 11 languages (00:16). They discuss the significance of bringing task man…
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Buy Or Sell: Gas Stations Fueling Walmart’s Growth?
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5:08In this episode, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne analyze Walmart’s bold move to grow its gas station footprint, aiming to add 40–45 new locations this year as part of a five-year expansion plan (00:03). They discuss how Walmart is using fuel as a strategic lever …
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Episode 92 - Preparing For AEP Part 2!
1:04:48
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1:04:48Discover how you can join the course today!:https://sevenfigurecrm.com/how-to-find-and-purchase-books-of-businesses In Episode 92 of the Seven Figures Or Bust podcast, we’re back with Part 2 of our AEP prep series! 📋🔥 We dive deeper into strategies, timelines, and tools agents need to stay ahead of the curve and dominate the Annual Enrollment Perio…
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Episode 91 - When Should Medicare Agents Start Prepping For AEP?
1:01:10
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1:01:10Gain access to Everything Senior Insurance: https://eseniorinsurance.com/ On this episode of the Seven Figures Or Bust podcast, we answer one of the most common questions Medicare agents have—when should you start prepping for AEP? 📅💼 We break down the ideal timeline, key tasks to prioritize, and how early preparation can lead to massive success du…
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Walmart Gas, Circle K & Why Target’s Floral Brand May Not Come Up Smelling Like Roses | Fast Five
41:58
41:58
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41:58In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne discussed:- Walmart’s gas station expansion strategy - Quorso’s intelligent store management platform rollout with Circle K Europe - Target’s new floral owned brand - Trove’s …
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Episode 90 - The Future Of The Industry W/ Guest Tony Holland!
1:01:44
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1:01:44Join us at the Seven Figure Medicare Agent Summit: https://sevenfiguremedicareagentsummit.com/ In this episode of Seven Figures or Bust, we sit down with special guest Tony Holland to dive into the future of the industry. 🚀 From emerging trends to what agents need to prepare for now, Tony brings valuable insight and experience to the table. Don’t m…
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Nathan Labenz: AI's Cognitive Revolution, Waymark's Pivot & The Future We Face | Imagine AI Live 104
50:10
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50:10In this conversation, Chris Madden and Nathan Labenz explore the transformative impact of AI on society, marketing, and content creation. They discuss Waymark’s evolution into an AI-driven platform, the broader cognitive revolution, and the opportunities and risks of advanced AI—ranging from content saturation to ethical concerns and job displaceme…
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183 | 15 Mind-Blowing Use Cases for the New ChatGPT Image Generation with Isar Meitis
49:11
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49:11👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ AI image generation just got a major glow-up — and if you’re a business leader, it’s time to stop sleeping on it. ChatGPT’s new image generation capab…
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Episode 89 - HHS Ending SHIP Funding?
1:01:18
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1:01:18Learn how to sponsor the Seven Figure Medicare Agent Summit: https://sevenfiguremedicareagentsummit.com/ On this episode of the Seven Figures Or Bust podcast, we dive into the potential impact of HHS ending SHIP (State Health Insurance Assistance Program) funding. 🛑📉 We explore what this could mean for Medicare beneficiaries, agents, and the broade…
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How Donor-Advised Funds Empower Everyday Generosity with Tammy Kyte
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29:50In this episode of Agents of Nonprofit, I speak with Tammy Kyte of GiveWise, a digital platform that’s reshaping how Canadians approach charitable giving through donor-advised funds (DAFs). From stock donations to crypto, GiveWise is making generosity more flexible, accessible, and joyful—for both donors and the charities they support. Topics We Co…
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Episode 48: Four Decades of Writing Biography
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47:02When Mary Dearborn finished her doctorate at Columbia University she knew she wanted to write biography. She went on to a forty-plus year career in writing biographies whose subjects including Peggy Guggenheim, Norman Mailer, Henry Miller, Ernest Hemingway, Anzia Yezierska, and most recently Carson McCullers. We talk about the challenges of writing…
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182 | Sam Altman’s Vision of the AI Future, ChatGPT Goes All-In on Vibe Coding, Enterprise AI Disruption & more Top AI News form the week ending on Apr 18
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53:48Is the AI race moving too fast for its own good? In this episode of Leveraging AI, we unpack Altman’s revealing TED Talk, OpenAI’s silent safety rollback, and why ChatGPT just went all-in on vibe coding, enterprise disruption, and social media dominance. This week’s AI news is anything but boring — and has massive implications for business leaders.…
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Bezos Faceplants, Festivals & Crosswalks | Omni Talk Lightning Round Gets Wild 🎤
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4:20This week’s lightning round, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, is packed with laughs and unexpected questions. Chris and Anne start by debating what the official Omni Talk uniform would be, inspired by Starbucks’ new black-on-green dress code (0:01).Then they reminisce about epic…
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Hy-Vee Shuts Down In-Store Bars | Is Experiential Retail Dying?
8:52
8:52
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8:52In this Omni Talk Retail Fast Five discussion, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne explore Hy-Vee’s decision to shutter most in-store bars and eliminate full-service dining in favor of counter-only service (0:02). Chris critiques the overuse of “experiential retail” …
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DoorDash Empowers Restaurants with AI Tools | Better Photos, Menus & Visibility
5:49
5:49
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5:49In this Omni Talk Retail Fast Five segment, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne dig into DoorDash’s latest AI feature rollout for restaurant partners (0:02). The tools include an AI-powered camera for high-quality food photos, an item description generator, and insta…
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Is Sam’s Club Being Too Optimistic About Its Growth Potential?
5:21
5:21
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5:21In this Omni Talk Retail Fast Five episode, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne dive into Sam’s Club’s bold plan to open 15 clubs annually and remodel all 600 existing locations in the U.S. (0:02). Backed by strong performance and growing online sales, Sam’s Club hop…
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Walmart’s AI Fashion Tool | Trend to Product Speeds Up Design by 18 Weeks
6:39
6:39
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6:39In this episode of Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne dive into Walmart’s latest AI-powered innovation: the Trend-to-Product tool (0:03). The duo explains how the tool uses generative AI to produce trend-driven mood boards, shorten design…
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Why In The World Would Ulta Pause Its Target Expansion?
8:36
8:36
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8:36In this episode of the Omni Talk Retail Fast Five, brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand,Chris Walton and Anne Mezzenga break down Ulta's surprising decision to pause its shop-in-shop rollout with Target. Despite Target touting strong beauty performance, Ulta CEO Kecia Steelman—a…
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