CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to [email protected]
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Call Center Agent Podcasts
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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A weekly review of the Microsoft 365 Message Center, with Daniel Glenn, Darrell Webster, and special guests. 365MCS.com #365MCS
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Feeling overwhelmed by the complexities of modern customer service? The Software-Driven Contact Center is your essential guide to unlocking the full potential of your operations through cutting-edge technology. Join us as we demystify solutions, explore strategic implementations, and share actionable insights that empower business leaders, IT professionals, and operations managers to optimize their contact centers, enhance agent performance, and deliver truly exceptional customer experiences ...
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Your dose of inspiration. A Philippine podcast show dedicated to help you thrive for greatness, become inspired and urges you to stay motivated despite everything that you are going through. Hosted by Jamir Angelo. A funnel expert and strategist, automation specialist and has been doing digital marketing for years. Take it from someone who has been there. From a fast food attendant, to a security guard, to working as a call center agent - to someone who broke lose and hitting success in the ...
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"Writing It! The Podcast About Academics & Writing" dives deep into the world of academic writing and publishing. Join us for conversations with academics and editors as we discuss challenges, strategies, and insights from our writing lives. As we share our experiences and helpful hacks, we make the process of writing and getting published a bit more transparent and a bit less overwhelming.
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The Next Gen Call Center interviews leading subject matter experts to discuss the most important trends, technologies, and best practices shaping the call center landscape.
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Telesales Rockstar, Rob Liano delivers a much needed Kick in the Aspirations! After over two decades of sales, managerial and training experience, Rob shares cutting edge sales insight that will differentiate you from the competition along with a healthy dose of motivation. Are you ready to rock?
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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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Welcome to Uncanny Valley—an insider look at the people, power, and influence of Silicon Valley—where each week, WIRED’s writers and editors bring you original reporting and analysis about some of the biggest stories in tech. On Thursdays, WIRED’s Global Editorial Director Katie Drummond is joined by Lauren Goode and Michael Calore to break down a recent story or phenomena bubbling up in Silicon Valley and explain its influence on our daily lives. And on Fridays, WIRED’s Zoë Schiffer has an ...
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AI Chat: ChatGPT & AI News, Artificial Intelligence, OpenAI, Machine Learning
Jaeden Schafer
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AI Chat is the podcast where we dive into the world of ChatGPT, cutting-edge AI news and its impact on our daily lives. With in-depth discussions and interviews with leading experts in the field, we'll explore the latest advancements in language models, machine learning, and more. From its practical applications to its ethical considerations, AI Chat will keep you informed and entertained on the exciting developments in the world of AI. Tune in to stay ahead of the curve on the latest techno ...
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About the podcast. If you're facing issues with your Prime Tv —such as login errors, password problems, or email setup—help is just a call away. The easiest and fastest way to get support is by contacting Prime Customer Support at +1-804-507-5662 (Toll free). You'll be connected to a live agent who can assist with troubleshooting, account recovery, and device setup.In addition to phone support, you can explore the Support Center online for FAQs, step-by-step guides, and common fixes. For rea ...
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The official podcast of OneLeg where we pull back the curtain on marketing and discuss how you can deliver the very best customer experience and achieve zero marketing waste.
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This is Work From Home Be Awesome, where we teach Filipinos how to work from home!
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Secure Agent Marketing
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A show where US and Philippine military families are encouraged & empowered to live their best life as a military family through stories of people who have lived it. Welcome to the Afterthought on the Military Family podcast! I'm your host, Mami Redj. In this show, I'll share, not only my experiences as a military wife but also the stories of military members' spouses, children, and even parents who have faced disappointments and excitements, challenges and celebrations of this chosen lifest ...
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If you want to make serious money in real estate, you have to learn how to find deals. I've sourced hundreds of off market deals by age 24, and twice per week I share exactly how I do it – from tools and software, to team structure, to sales scripts and much more. Using the systems I teach here, I went from college dropout and failed real estate agent to 7-figure business owner in just a couple years. I hope you apply this free information to control your own destiny and build your empire as ...
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Join Mark W. Lamplugh Jr. on Street Level Marketing, the fast-paced show that breaks down real-world marketing tactics used by elite professionals. From proven strategies to actionable tips, learn how to attract the right clients, boost visibility, and grow your business—one powerful move at a time.
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Hosted by entrepreneur, real estate broker, and CEO Byron Lazine, you’ll find a mix of interviews with real estate professionals and Byron’s marketing and motivational speeches on this podcast.
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Unscripted stories about career and adulting + the fun and pain of them all ♡
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Dive into the ever evolving world of AI for Business, where we bring you the latest AI News and AI Tools in 5 minutes. You'll learn everything you need to take advantage of the opportunities in AI and stay ahead of the competition. Whether you're an entrepreneur, tech enthusiast, or simply curious about the future, stay up-to-date with the fast paced development of artificial intelligence in a quick and easy format.
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The latest news around the Philadelphia region from KYW Newsradio.
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Don't have time for a full news hour? Listen to the PBS News Hour, segment by segment. Our full coverage of politics, science, arts, health, national and international news is included in this feed in easy-to-digest 5 to 10 minute segments. Segments are published each night by 9 p.m. Is this not what you're looking for? Don't miss our other podcasts for our full show, Brooks and Capehart, Politics Monday, Brief but Spectacular, and more. Find them in iTunes or in your favorite podcasting app ...
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Stay connected to the heart of the Carolina Panthers with Panthers Pride, your daily podcast for everything Panthers, hosted by lifelong fan Myron McRae and proudly part of the Fan Arch Network. Get the most up-to-date Panthers news, exciting rumors, expert analysis, and in-depth discussions on every episode. From game previews and postgame breakdowns to exclusive interviews and roster updates, Myron McRae brings you passionate coverage and fresh insights to keep you plugged in to all things ...
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Offshoring and Outsourcing Philippines is produced by Vertical Internet Media Limited to provide insights and information about BPO industry in the Philippines as it may apply to customers in Australia, New Zealand, US, UK, Canada, and in fact, anywhere in the world. The podcast is produced as entertainment and should not be relied on for any business decision making without the listener independently ascertaining the situation and facts for themselves. The opinions expressed on this podcast ...
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The future of real estate is here, and it's our mission to make sure that YOU are at the center of it! On this podcast, Adrian Fisher speaks with agents who are leading the way in the real estate space. Tune in as they share their stories, and learn what it takes to be a successful agent in the digital age. We'll be talking social media marketing, Facebook ads, video technology, personal branding and more. Adrian Fisher is the Founder and CEO of PropertySimple, a lead generation and marketin ...
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The L.A. Report is a breakdown of the day's top news from Southern California, featuring the award-winning reporting of LAist 89.3 FM – L.A.'s number one NPR station. Hosted by Austin Cross in the morning and Julia Paskin in the afternoon, it's the smart way to start and end your day. This program is made possible in part by the Corporation for Public Broadcasting, a private corporation funded by the American people.
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Find answers to common questions or connect with SBCGlobal customer service for various issues. For phone support, call 1-888-634-1444 or use the online chat option. • To contact SBCGlobal support, you have several options: 1. Phone Support: • 1-888-634-1444 (U.S.) • 1-800-288-2020 (Toll-Free) • 1-872-204-5959 (Alternative). 2. Live Chat: • Visit the AT&T Mail Support Page and select the Live Chat option to connect with a support agent in real-time. 3. Email Support: • Send an email to suppo ...
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Find answers to common questions or connect with BellSouth customer service for various issues. For phone support, call 1-855-666-7787 or use the online chat option. • To contact BellSouth support, you have several options: 1. Phone Support: • 1-855-666-7787 (U.S.) • 1-800-288-2020 (Toll-Free) • 1-872-666-1966 (Alternative). 2. Live Chat: • Visit the AT&T Mail Support Page and select the Live Chat option to connect with a support agent in real-time. 3. Email Support: • Send an email to suppo ...
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In this podcast episode, Jaeden discusses Mistral's new tool, Deep Research, which positions the company as a significant competitor in the AI landscape, particularly in Europe. He explores the unique features of Mistral's offerings, including its focus on enterprise solutions, data security, and multilingual capabilities. The conversation highligh…
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An Amazon warehouse could be coming to Atlantic County
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This project is still in the planning process. Atlantic County State Senator Vince Polistina says so far, the plan is to knock down the former paddock at the track to make room for a 3-million square foot Amazon warehouse in Hamilton Township. Details from KYW South Jersey reporter Mike Dougherty.(photo credit: Getty Images)…
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In this conversation, Jaeden discusses the recent release of OpenAI's ChatGPT Agent, a groundbreaking feature that allows ChatGPT to perform tasks autonomously on a virtual computer. He highlights the accessibility of this tool compared to its predecessor, ChatGPT Operator, and delves into its capabilities, including a suite of tools for various ta…
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West Nile virus detected in mosquitoes in Northeast Philly. Here’s how to protect yourself and others.
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The infected mosquito pool was found on June 18 near Pennypack Park. The Philadelphia Health Department expects to see more positive pools in the coming weeks.With more here’s KYW’s John McDevitt.(photo credit: Getty Images)
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Vigilante group aids in arrest of suspected child predator
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A Philadelphia man was arrested Thursday in Bensalem after he tried to meet up for sex with who he thought was a 13-year-old girl.As KYW’s Nigel Thompson tells us, instead, it was an internet vigilante group that met him and called police.(photo credit: Bensalem police)
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Philly nonprofit rallies against ICE arrests outside Criminal Justice Center
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Members of Community organization Juntos rallied outside of the Criminal Justice Center in Center City Friday morning against recent ICE arrests, including one outside the courthouse. KYW’s Sunny Morgan has more.(photo credit: Sunny Morgan/KYW)
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Explosion at LASD facility kills three, Colleges helping students affected by raids, Monsoon thunderstorm hits San Gabriels — The P.M. Edition
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An explosion at an L.A. County sheriff training facility killed three, making it the department's largest loss of life since 1857. Some colleges are helping students affected by immigration crackdowns. A summer monsoon thunderstorm is passing over the San Gabriel Mountains this afternoon. Plus, more. Support The L.A. Report by donating at LAist.com…
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Trump on defensive as MAGA base questions his Epstein connections and investigation
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Nearly six years after he died, Jeffrey Epstein is still at the center of controversy. Part of President Trump's political base is angry over the handling of the files from the investigation into Epstein's sex crimes and his death in a jail cell. John Yang discussed the political fallout with Glenn Thrush of The New York Times and Dave Weigel of Se…
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News Wrap: Bolsonaro ordered to wear an ankle monitor
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In our news wrap Friday, Brazil's Supreme Court has ordered former President Jair Bolsonaro to wear an ankle monitor during his trial, President Trump signed the first major legislation aimed at regulating cryptocurrencies into law, violence between Druze militias and Bedouin clans returned to Syria and flooding killed at least 57 people in Pakista…
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As State Department office combating human trafficking faces cuts, former leader weighs in
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For 25 years, the State Department has had an office tracking the scope of human trafficking and working to combat it. In 2023, more than 133,000 victims were identified globally, leading to more than 18,000 prosecutions. Last week, the Trump administration drastically cut that office’s staff. John Yang discussed more with Cindy Dyer, the former am…
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A look at life for small group of refugees allowed in U.S. since Trump took office
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Shortly after being sworn into office, President Donald Trump indefinitely suspended refugee admissions to the United States. After months of legal challenges, only a small group of refugees has been allowed into the country. White House correspondent Laura Barrón-López has reports on one family’s journey. PBS News is supported by - https://www.pbs…
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Brooks and Capehart on Trump’s Epstein files fallout and public broadcasting funding cuts
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New York Times columnist David Brooks and Washington Post associate editor Jonathan Capehart join John Yang to discuss the week in politics, including the MAGA debate over releasing the Epstein files intensifies and congressional Republicans deliver Trump a win by clawing back $9 billion in foreign aid and public media funding. PBS News is supporte…
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CBS says Colbert cancelation was financial decision, but timing raises questions
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Broadcast TV’s highest-rated late-night talk show, "The Late Show with Stephen Colbert," is being cancelled. Paramount called it a financial decision, but the timing is raising questions. Stephanie Sy discussed the cancellation of the show with NPR television critic Eric Deggans. PBS News is supported by - https://www.pbs.org/newshour/about/funders…
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Delco officials urge residents to keep e-scooters off the streets following tragic death
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Officials in Ridley Township, Delaware County, are putting residents on notice that electric scooters are prohibited on their streets and sidewalks. The reminder comes after a crash last month that killed one girl and seriously injured another. KYW’s Justin Udo has more.(photo credit: Getty Images)
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Panthers Daily: Why Passing on T.J. Watt Was the Right Call & Defensive Mindset Reset
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On this episode of Panthers Pride, host Myron McRae addresses the fan debate over the Carolina Panthers not trading for T.J. Watt after his record-setting $130 million extension with the Steelers. Myron explains why the Panthers “dodged a financial nuke” by avoiding a deal that would have cost multiple draft picks, a core player, and a massive sala…
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The MLB All-Star Game is coming to the City of Brotherly Love
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The Phillies and the City of Philadelphia have taken the tarp off the date of the MLB All-Star Game next year at Citizens Bank Park. KYW’s Mike DeNardo was at the announcement Friday in Dilworth Park.(photo credit: Mike DeNardo/KYW)
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Philly Democrat teams up with Pa. Senate Republican on adult-use marijuana bill
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The Pennsylvania Legislature has wrestled with legalizing and taxing adult-use recreational marijuana for several years. Many advocates see a bipartisan bill by a Philadelphia Democrat and an Erie County Republican as the likely solution. KYW Suburban Bureau Chief Jim Melwert takes a look at its chances of eventually getting across the finish line.…
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AI Warning: Claude Coding Limits, ChatGPT Custom GPT, AI Lab Speed Up Research, and Assort Health
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In Today’s AI for Business News: Claude Code users report new usage limits without warning, leaving many unsure how their plans now work. OpenAI rolls out ChatGPT Agent, a feature that can plan, code, and browse using its own tools and app connections. A self-driving lab from NC State collects research data 10 times faster, helping find new materia…
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LA County Sheriff refuses to hand over immigrant inmate data, FEMA wildfire support slowdown, OC Fair opens— The A.M. Edition
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The LA County Sheriff is refusing to hand over immigrant inmate data to the feds, but he is cooperating in other ways. FEMA isn't giving January's wildfire survivors the same urgency it provided other disaster victims. The OC fair is here and is already high on the hog. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiti…
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NJ skydiving plane lost power before crashing, preliminary NTSB report says
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The skydiving plane that crashed near the Cross Keys Airport in Gloucester County, New Jersey, earlier this month reached 3,000 feet before it lost power, but investigators haven't yet determined what caused the loss of power, according to a preliminary report by the National Transportation Safety Board.…
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Woman fatally shot at close range outside North Philly church, police say
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A woman was shot and killed near a North Philadelphia church early Friday morning. Police believe she was targeted, and they are looking for whoever pulled the trigger. KYW Newsradio's Tim Jimenez reports. (Photo credit: NBC10)
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What is chronic venous insufficiency, the condition Trump was diagnosed with?
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President Donald Trump has been diagnosed with chronic venous insufficiency, a condition that's common with older adults that causes swelling in the legs. KYW medical editor Dr. Brian McDonough explains. (Photo by Kent Nishimura for The Washington Post via Getty Images)
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In today’s episode, we look into why Gen Z is having less sex than other generations — and what it says about how we are all relating to each other. WIRED’s Zoë Schiffer is joined by writer and journalist Carter Sherman to talk about her latest book, The Second Coming: Sex and the Next Generation's Fight Over Its Future, which reveals how the inter…
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Dozens protest ICE following raid at West Norriton grocery store
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Immigrant advocates held a protest Thursday evening in Bridgeport, Montgomery County, not far from where ICE agents arrested 14 people the day before. KYW Newsradio's Vik Raghupathi was there. (Photo by Charly Triballeau/AFP via Getty Images)
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New Jerseyans are not shy about calling #77 on aggressive drivers, state police say
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Jersey drivers have a bad reputation.But, there's a way to report aggressive driving in New Jersey by dialing #77. KYW Newsradio community impact reporter Racquel Williams says an increasing number of motorists have been reporting aggressive drivers.
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Medical Report: Treatment for anorexia has been stagnant for decades, study finds
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A new report suggests little has been done in the last two decades to improve treatment of a common eating disorder. KYW medical editor Dr. Brian McDonough has more.
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Man who sent Facebook message about committing a 2013 campus sexual assault in Pa. pleads guilty
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A man accused of sexually assaulting a Pennsylvania college student in 2013 and later sending her a Facebook message about the rape has pleaded guilty. (Photo by Matt Rourke/AP)
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DOJ asks for undocumented inmate data, Crisis hotline stops services for LGBTQ+ youth, Heat protections bill introduced — The P.M. Edition
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The Department of Justice is asking for L.A. County sheriffs to send them data of incarcerated people without legal status. The national 988 suicide and crisis hotline will stop providing special services for LGBTQ+ youth as of today. Senator Alex Padilla is trying to introduce federal heat protections for workers. Plus, more. Support The L.A. Repo…
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Union cut ribbon on new $100 million sports complex on Chester Waterfront
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The Philadelphia Union is expanding its home on the Chester waterfront. As KYW Newsradio’s Justin Udo tells us they’re doing so through a new facility not just for them, but for the community.(Photo: Justin Udo/KYW Newsradio)
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The programs facing funding cuts as rescissions package nears final approval
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The clock is ticking for Congress to claw back more than $9 billion of federal funding for programs, including foreign aid and public media. Friday night is the final deadline for the House to pass the so-called rescissions package, which is a priority for President Trump. Lisa Desjardins reports. PBS News is supported by - https://www.pbs.org/news…
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News Wrap: DOJ says officer convicted of killing Breonna Taylor should get 1-day sentence
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In our news wrap Thursday, the Justice Department is recommending a one-day sentence for the former police officer convicted of killing Breonna Taylor in a botched home raid, President Trump is suffering from chronic venous insufficiency, a fire at a newly opened shopping center in Iraq killed more than 60 people and three died when an Israeli shel…
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Ken Burns calls public media funding cuts ‘shortsighted,’ but vows ‘we will continue’
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Congress is moving toward revoking a billion dollars in already approved funding for the Corporation for Public Broadcasting, the entity that steers funds to public media stations. William Brangham discussed the potential impact on PBS with one of the network's most acclaimed filmmakers, Ken Burns. His documentaries covered subjects like the Civil …
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Planned Parenthood CEO says blocking it from Medicaid funding is ‘devastating to patients’
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Since President Trump signed his sweeping domestic policy bill into law, a key provision that prevents Planned Parenthood clinics from receiving Medicaid funding has already been temporarily blocked by a federal judge. William Brangham discussed the legal challenge with Alexis McGill Johnson, the president and CEO of Planned Parenthood. PBS News is…
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Amid a violent week in Syria, a look at the stability of the new government
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In Syria, violence continued between rival factions even after a ceasefire deal. Government troops withdrew overnight from a region as Israel said it would not allow Syrian forces south of Damascus, extending its attempted control of the area. Stephanie Sy reports on the new nation's fragile stability. PBS News is supported by - https://www.pbs.org…
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IRS to share personal data with immigration agents to aid deportation efforts
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The Trump administration is giving personal data to immigration authorities to aid its crackdown. The AP reported ICE is getting access to Medicaid data and ProPublica found the IRS is building a program that would give immigration agents unprecedented access to sensitive taxpayer data, including home addresses. William Brangham discussed more with…
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Jose Antonio Vargas updates ‘Dear America’ to describe the process to become documented
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PBS News is supported by - https://www.pbs.org/newshour/about/fundersBy PBS News
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6 men in Camden County charged with possession of child sex abuse materials
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Six men in Camden County were arrested for possession of child sexual abuse material last month. KYW Newsradio's South Jersey reporter Mike Dougherty has the details.
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