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Call Center Agent Podcasts

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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Ansafone Contact Centers

Ansafone Contact Centers

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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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Your dose of inspiration. A Philippine podcast show dedicated to help you thrive for greatness, become inspired and urges you to stay motivated despite everything that you are going through. Hosted by Jamir Angelo. A funnel expert and strategist, automation specialist and has been doing digital marketing for years. Take it from someone who has been there. From a fast food attendant, to a security guard, to working as a call center agent - to someone who broke lose and hitting success in the ...
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Contact Center Show

Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Feeling overwhelmed by the complexities of modern customer service? The Software-Driven Contact Center is your essential guide to unlocking the full potential of your operations through cutting-edge technology. Join us as we demystify solutions, explore strategic implementations, and share actionable insights that empower business leaders, IT professionals, and operations managers to optimize their contact centers, enhance agent performance, and deliver truly exceptional customer experiences ...
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Welcome to Uncanny Valley—an insider look at the people, power, and influence of Silicon Valley—where each week, WIRED’s writers and editors bring you original reporting and analysis about some of the biggest stories in tech. On Thursdays, WIRED’s Global Editorial Director Katie Drummond is joined by Lauren Goode and Michael Calore to break down a recent story or phenomena bubbling up in Silicon Valley and explain its influence on our daily lives. And on Fridays, WIRED’s Zoë Schiffer has an ...
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Telesales Rockstar, Rob Liano delivers a much needed Kick in the Aspirations! After over two decades of sales, managerial and training experience, Rob shares cutting edge sales insight that will differentiate you from the competition along with a healthy dose of motivation. Are you ready to rock?
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If you want to make serious money in real estate, you have to learn how to find deals. I've sourced hundreds of off market deals by age 24, and twice per week I share exactly how I do it – from tools and software, to team structure, to sales scripts and much more. Using the systems I teach here, I went from college dropout and failed real estate agent to 7-figure business owner in just a couple years. I hope you apply this free information to control your own destiny and build your empire as ...
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OneLeg Up

OneLeg Inc

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The official podcast of OneLeg where we pull back the curtain on marketing and discuss how you can deliver the very best customer experience and achieve zero marketing waste.
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Bulwark Takes

The Bulwark

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The news cycle doesn’t slow down, and neither does The Bulwark. Bulwark Takes brings you bite-sized takes on the news of the day from the entire Bulwark team, including Tim Miller, Sarah Longwell, and Bill Kristol, and more.
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Always On CX:EX

Voca by AudioCodes

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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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A show where US and Philippine military families are encouraged & empowered to live their best life as a military family through stories of people who have lived it. Welcome to the Afterthought on the Military Family podcast! I'm your host, Mami Redj. In this show, I'll share, not only my experiences as a military wife but also the stories of military members' spouses, children, and even parents who have faced disappointments and excitements, challenges and celebrations of this chosen lifest ...
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About the podcast. If you're facing issues with your Prime Tv —such as login errors, password problems, or email setup—help is just a call away. The easiest and fastest way to get support is by contacting Prime Customer Support at +1-(804) 478-0524 (Toll free). You'll be connected to a live agent who can assist with troubleshooting, account recovery, and device setup.In addition to phone support, you can explore the Support Center online for FAQs, step-by-step guides, and common fixes. For r ...
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The Street Level Marketing Show (Audio)

NowMedia Television Networks

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Join Mark W. Lamplugh Jr. on Street Level Marketing, the fast-paced show that breaks down real-world marketing tactics used by elite professionals. From proven strategies to actionable tips, learn how to attract the right clients, boost visibility, and grow your business—one powerful move at a time.
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Designed to help companies find new and interesting ways to implement AI by interviewing professionals who are actively using AI in their daily life. Join GPT Trainer's Kyle James as he helps you discover new AI strategies you can start implementing today.
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Perplexity AI

Perplexity AI

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"Perplexity AI" delves into the fascinating world of cutting-edge technology, exploring the most recent advancements and trends. Each episode unpacks complex subjects, from artificial intelligence breakthroughs to groundbreaking scientific discoveries, in an engaging and understandable way. We bring you the latest news, offering insights and analysis on how these developments impact our lives and society. Join us as we navigate the ever-evolving landscape of technology, uncovering the myster ...
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Dive into the ever evolving world of AI for Business, where we bring you the latest AI News and AI Tools in 5 minutes. You'll learn everything you need to take advantage of the opportunities in AI and stay ahead of the competition. Whether you're an entrepreneur, tech enthusiast, or simply curious about the future, stay up-to-date with the fast paced development of artificial intelligence in a quick and easy format.
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Outsourcing and Offshoring Philippines

Outsourcing and Offshoring Philippines

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Offshoring and Outsourcing Philippines is produced by Vertical Internet Media Limited to provide insights and information about BPO industry in the Philippines as it may apply to customers in Australia, New Zealand, US, UK, Canada, and in fact, anywhere in the world. The podcast is produced as entertainment and should not be relied on for any business decision making without the listener independently ascertaining the situation and facts for themselves. The opinions expressed on this podcast ...
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CX In The Wild

Dennis Wakabayashi

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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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Future of Real Estate

Future of Real Estate

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The future of real estate is here, and it's our mission to make sure that YOU are at the center of it! On this podcast, Adrian Fisher speaks with agents who are leading the way in the real estate space. Tune in as they share their stories, and learn what it takes to be a successful agent in the digital age. We'll be talking social media marketing, Facebook ads, video technology, personal branding and more. Adrian Fisher is the Founder and CEO of PropertySimple, a lead generation and marketin ...
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Leveraging AI

Isar Meitis

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Dive into the world of artificial intelligence with 'Leveraging AI,' a podcast tailored for forward-thinking business professionals. Each episode brings insightful discussions on how AI can ethically transform business practices, offering practical solutions to day-to-day business challenges. Join our host Isar Meitis (4 time CEO), and expert guests as they turn AI's complexities into actionable insights, and explore its ethical implications in the business world. Whether you are an AI novic ...
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Find answers to common questions or connect with SBCGlobal customer service for various issues. For phone support, call 1-888-634-1444 or use the online chat option. • To contact SBCGlobal support, you have several options: 1. Phone Support: • 1-888-634-1444 (U.S.) • 1-800-288-2020 (Toll-Free) • 1-872-204-5959 (Alternative). 2. Live Chat: • Visit the AT&T Mail Support Page and select the Live Chat option to connect with a support agent in real-time. 3. Email Support: • Send an email to suppo ...
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Find answers to common questions or connect with BellSouth customer service for various issues. For phone support, call 1-855-666-7787 or use the online chat option. • To contact BellSouth support, you have several options: 1. Phone Support: • 1-855-666-7787 (U.S.) • 1-800-288-2020 (Toll-Free) • 1-872-666-1966 (Alternative). 2. Live Chat: • Visit the AT&T Mail Support Page and select the Live Chat option to connect with a support agent in real-time. 3. Email Support: • Send an email to suppo ...
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The LA Report

LAist Studios

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The L.A. Report is a breakdown of the day's top news from Southern California, featuring the award-winning reporting of LAist 89.3 FM – L.A.'s number one NPR station. Hosted by Austin Cross in the morning and Julia Paskin in the afternoon, it's the smart way to start and end your day. This program is made possible in part by the Corporation for Public Broadcasting, a private corporation funded by the American people.
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JVL and Andrew Egger discuss Trump’s federal takeover of DC, the administration’s exaggerated claims about crime vanishing overnight, and the way the crackdown is being staged as a law-and-order success while raising serious concerns about authoritarian overreach, particularly by the amateur officers hiding their identities behind masks.…
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California is suing Trump for withholding money for crime victims. Extreme heat will be back later this week. L.A. County is moving forward with a plan to protect beaches like Zuma and Dockweiler. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.com Visit www.preppi.com/LAist to receive a FREE Preppi E…
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In a stunning move, Perplexity has announced intentions to buy Google, shaking up the tech world. Listeners will discover how this audacious bid reflects larger trends in the AI and tech ecosystem. Tune in to hear how this move could reshape the entire digital economy and what’s at stake. Try AI Box: ⁠⁠https://aibox.ai AI Chat YouTube Channel: http…
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Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers…
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The journey towards new congressional maps begins today in the California Assembly. Anaheim sees its most disruptive immigration raids in weeks, and the man at the center of one of them is speaking out. Pasadena students return to school, but several campuses are still deal with contaminated soil from wildfires. Plus, more. Support The L.A. Report …
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In this episode of AI Chronicles, host Kyle James interviews Will Bodewes, the founder and CEO of Phonely, a startup that leverages AI to enhance customer service through voice agents. They discuss the technology behind Phonely, the journey from AI research to entrepreneurship, and the impact of voice AI on business efficiency. Will shares insights…
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GPT-5’s new features push the boundaries of generative AI systems. We analyze the technical and strategic importance of these changes. This discussion also considers where the future of model scaling is headed. Try AI Box: ⁠⁠https://aibox.ai AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchafer Join my AI Hustle Community: https://www.sko…
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The competition between Datumo and Scale AI marks a turning point in AI services. Datumo’s disruptive methods might push the industry toward more openness and speed. Such shifts could ultimately benefit both developers and end-users. Try AI Box: ⁠⁠https://aibox.ai AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchafer Join my AI Hustle Com…
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A federal immigration officer show at a car of passengers in San Bernardino. LA County will bring dozens of new mental health beds to the soon-to-be renovated Metropolitan State Hospital campus in Norwalk. The legacy of Blue Note comes to Los Angeles -- with a new club in Hollywood. Support The L.A. Report by donating at LAist.com/join and by visit…
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OpenArt has been praised for its accessibility but criticized for its impact on cultural value. This episode looks at whether AI art is truly transformative or simply a new form of distraction. Listeners will leave with a more grounded view of the debate. Try AI Box: ⁠⁠https://aibox.ai AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchafer…
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AI models are evolving fast, but Cosmos takes it to another level. Nvidia wants to model the entire world in digital form. Tune in to learn why this could be the backbone of the next AI wave. Try AI Box: ⁠⁠https://aibox.ai AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchafer Join my AI Hustle Community: https://www.skool.com/aihustle/abo…
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Tim Miller takes on how the Trump-Putin Alaska summit went from what seemed to be an empty nothing-burger to a grotesque betrayal as it’s now being reported Trump pushed Putin’s demands onto Zelenskyy that Ukraine give up Donetsk and Luhansk. Financial Times’ report, “Putin demanded Ukraine cede Donetsk and Luhansk in exchange for freezing rest of …
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The SoCal communities that will be impacted by the new state redistricting plan. We check in on a group of volunteers who have adopted a Home Depot parking lot where day laborers gather. And Pokémon's BIGGEST party is here in Anaheim Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.com Visit www.preppi.com/LAist t…
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👉 Learn more about AI Business Transformation Course and join the Waitlist - http://multiplai.ai/ai-course/ Did GPT-5 just break the internet — or expose a blind spot in how business leaders adopt AI? OpenAI’s highly anticipated launch of GPT-5 turned into a full-blown PR and product mess, sparking backlash from power users, unexpected emotional ou…
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Advocates call for better conditions for immigrants at the Adelanto Detention Facility. Santa Ana police admit to violating state military equipment law. Former Orange County Supervisor Andrew Do has turned himself into prison. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.com Visit www.preppi.com/L…
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Protesters hit the streets in Monrovia after the feds are accused of chasing a man to his death. Mayor Karen Bass is outraged at Border Control for trying to upstage Governor Newsom's big redistricting announcement. And disgraced former O-C Supervisor Andrew Do is set to serve his time. Plus, more. Support The L.A. Report by donating at LAist.com/j…
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In today’s episode, Zöe is joined by WIRED’s Jake Lahut to run through five of the best stories we published this week — from how the Trump administration is creating and sharing memes to make fun of deportations, to NASA’s ambitious goal to put nuclear reactors on the moon. Then, Zöe and Jake dive into why users kind of hated OpenAI’s GPT-5 releas…
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In this episode of AI Chronicles, host Kyle James speaks with Samantha North, founder of Emigre Systems, about the transformative power of AI and automation in business. Samantha shares her journey from manual processes to implementing AI solutions, highlighting the importance of proper prompting and the need for education in the AI space. The conv…
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LAUSD went back to school today - what's on students and immigrant families' minds? The Port of LA had its busiest month ever this July. Governor Newsom is speaking out about his redistricting plan. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.com Visit www.preppi.com/LAist to receive a FREE Preppi…
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Andrew Egger and Will Sommer unpack a bizarre MAGA conspiracy theory targeting former Trump Attorney General Bill Barr. Right-wing outlets like Project Veritas are pushing claims—sourced entirely from Patricia Lillis, a Brazilian lady with a history of fraud and fabricated stories—that Barr secretly plotted with Georgia DA Fani Willis to take down …
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It's the first day of school at L-A Unified, and teachers are on the lookout for ICE agents. Governor Newsom is ready to re-write California's Congressional maps. LA County's top judge is denouncing courthouse immigration detainments. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.com Visit www.prepp…
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Palantir Technologies is arguably one of the most notorious American corporations. Cofounded by tech billionaire Peter Thiel, the company has worked with ICE, the US Department of Defense, the Israeli military and sparked numerous protests in multiple countries. But what do they actually do? Palantir is often called a data broker, a data miner, or …
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A proposed state law aims to expand street-side healthcare. The L.A. City council approves extra funding for streetlight repairs. Today is the first day of school for Palisades Charter High School. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.com Visit www.preppi.com/LAist to receive a FREE Preppi …
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Pinterest’s statement has sent shockwaves through the tech and retail sectors. This episode breaks down the data, market trends, and consumer behavior that influenced their stance. The decision could inspire other companies to rethink their reliance on algorithms. Try AI Box: ⁠⁠https://aibox.ai AI Chat YouTube Channel: https://www.youtube.com/@Jaed…
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Tim Miller joined MSNBC’s Chris Jansing to discuss growing fears about immigration raids near schools as the new year begins. Families are afraid to send their children to class, worried that poorly-trained ICE agents could target them. Watch Chris Jansing Reports on MSNBC: https://www.msnbc.com/chris-jansing-reports…
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RFK Jr. is cutting half a billion dollars in mRNA vaccine research and claiming the shots do not work, cause dangerous mutations, and should be replaced with whole virus vaccines. Jonathan Cohn talks with Dr. Paul Offit to sort fact from fiction and nonsense. Check out more of Dr. Offit’s science insights at Beyond the Noise: https://pauloffit.subs…
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A judge is ordering the Trump Administration to restore hundreds of UCLA's frozen science grants. An LA City Councilmember is hit with new public corruption charges. Orange County's Board of Supervisors revises its ethics code in the wake of the Andrew Do scandal. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting htt…
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In this episode of AI Chronicles, host Kyle James interviews Coltrane Kubo, co-founder of Aidgentic, an AI-powered automation company. They discuss the inception of Aidgentic, the challenges faced by clients, and the transformative impact of AI on business processes. Coltrane shares insights on how they implement AI solutions, the results achieved …
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Community and labor groups are rallying across Southern California today to protest immigration enforcement. We have an update on the mountain lion that injured a child in Malibu this week. Orange County Pride says they need more donations after sponsors pulled back. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting …
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The acquisition of WaveForms by Meta could redefine how we experience sound in digital spaces. We analyze the move’s strategic importance and potential applications. Expect a forward-looking discussion packed with industry insights. Try AI Box: ⁠⁠https://aibox.ai AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchafer Join my AI Hustle Comm…
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Andrew Egger and Sonny Bunch talk about the new WSJ article on Cheryl Hines’ unusual public journey from a beloved comedic actress on Curb Your Enthusiasm to the spouse of RFK Jr., and how that shift has pulled her into political controversies. They discuss her tendency to sidestep criticism and avoid engaging directly with her husband’s more extre…
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These AI agents from North Cohere aren’t just smart — they’re game-changers. We break down their capabilities, their real-world uses, and the big questions they raise for society. This is AI like you’ve never heard before. Try AI Box: ⁠⁠https://aibox.ai AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchafer Join my AI Hustle Community: htt…
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JVL and Jonathan Cohn are joined by economist Jason Furman to discuss Trump’s pick of E.J. Antoni to lead the Bureau of Labor Statistics, a choice that is highly partisan, unqualified, and threatens trust in economic data with potential long-term risks to policymaking and governance.By The Bulwark
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GPT-5 is a significant arrival for M365 Copilot. So are email templates in new Outlook. We also want to prepare you for come changes to scheduling events and meetings. What else will Daniel and Darrell discuss? – Outlook: Create and save email templates in the new Outlook for Windows – Remove toggle for Calendar in Teams – Microsoft 365 Copilot | V…
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An immigrant rights coalition has started a 24-hour boycott. Federal agents detain a disabled teenage boy outside of an LA public school. Hundreds of OC nurses hit the picket line. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.com Visit www.preppi.com/LAist to receive a FREE Preppi Emergency Kit (wi…
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In this episode, we sit down with Dave Janis, a former top-producing real estate agent who walked away from 85 deals a year and a million-dollar GCI to chase something bigger: building homes from the ground up. Dave shares how he pivoted from cold calls and burnout to managing multiple $3.5M new build projects in Boulder, Colorado — while building …
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What if you could build a custom AI-powered business tool in minutes without writing a single line of code? It sounds impossible, right? But in this episode, we break down a game-changing process that lets you tap into over 100 ready-made AI agents, customize them for your needs, and deploy them, fast. No coding degree. No tech headaches. No budget…
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Jonathan Cohn talk with an old friend Juliette Kayyem. They discuss FEMA’s recent challenges and growing responsibilities in the face of escalating climate disasters, especially extreme heat. They examine how climate change is making disasters more frequent and costly, stretching FEMA’s resources to the limit. The conversation also touches on the r…
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Former Orange County Supervisor Andrew Do was ordered to pay $878,230.80 in restitution today. The union Child Care Providers United has reached a tentative deal with the state. A beloved Malibu winery closed after January's fires has now reopened. Plus, more. Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.com V…
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