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I Know the Owner, VIPs, Kids: Customer Entitlement In Restaurants and How To Deal With it
Manage episode 507509269 series 3633887
"I know the owner", "Why don't you have high-chairs", and more... the entitled customers we deal with and how to handle them. Let's Go!
We celebrate one year of the podcast by going in and tackling the growing problem of customer entitlement in restaurants, exploring how post-COVID culture has changed expectations between diners, bartenders, and staff.
Chef Tony gets real on the following:
• Balloons and party decorations disrupt the dining experience for other guests and damage the restaurant's ambiance
• Free birthday desserts aren't standard at fine dining establishments. When serving dozens of celebrations nightly, it becomes financially unsustainable
• Children in restaurants isn't about disliking kids, but about parents who don't manage behavior in adult dining environments
• Dress code violations range from revealing clubwear to pajamas, reflecting a lack of respect for the establishment's atmosphere
• VIP status is determined by staff based on relationship, respect, and patronage - not by customers claiming special treatment
• "I know the owner" claims are rarely meaningful and won't result in preferential treatment, just stop.
• Quality food and cooking takes time, and customer impatience won't speed up proper preparation techniques
What else? What did we miss that drives you crazy as a worker OR as a customer? We want to know!!! Comment below...
Also, if you've enjoyed this season of Burnt Hands, please subscribe to our podcast and follow us for updates on Season Five. Your support means everything to us! Every follow and subscribe helps us grow and continue to do what we do, so smash it for us and get ready for year two!
Welcome to the show! Burnt Hands Perspective
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*The views and opinions on this show are meant for entertainment purposes only. They do not reflect the views of our sponsors. We are not here to babysit your feelings, if you are a true industry pro, you will know that what we say is meant to make you laugh and have a great time. If you don't get that, this is not the podcast for you. You've been warned. Enjoy the ride!
Chapters
1. I Know the Owner, VIPs, Kids: Customer Entitlement In Restaurants and How To Deal With it (00:00:00)
2. Season Four Finale Celebration (00:01:04)
3. Balloons in Fine Dining Restaurants (00:02:15)
4. Free Birthday Desserts Debate (00:07:27)
5. Children in Adult Dining Spaces (00:09:59)
6. Dress Code Expectations (00:16:42)
7. Who Really Qualifies as a VIP? (00:22:39)
8. "I Know the Owner" Syndrome (00:27:28)
9. Food Quality vs. Customer Impatience (00:33:05)
10. Season Wrap-up and Thanks (00:38:33)
73 episodes
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