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Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus

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Manage episode 440746030 series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships.
Topic include:
Introduction (0:00)
Maintaining Customer Experience (5:06)
Sales Training and Communication (8:07)
Creating and Using Sales Scripts (11:06)
Importance of Connecting with Customers (14:48)
Memorize, Internalize, Personalize (MIP) (18:29)
Value Perception and Customer Engagement (22:09)
Technicians' Role in Customer Experience (28:01)
Impact of Genuine Connection (34:04)
Proactive Customer Engagement (38:06)
Jim Carrey Quote on Impact (41:18)

  continue reading

184 episodes

Artwork
iconShare
 
Manage episode 440746030 series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships.
Topic include:
Introduction (0:00)
Maintaining Customer Experience (5:06)
Sales Training and Communication (8:07)
Creating and Using Sales Scripts (11:06)
Importance of Connecting with Customers (14:48)
Memorize, Internalize, Personalize (MIP) (18:29)
Value Perception and Customer Engagement (22:09)
Technicians' Role in Customer Experience (28:01)
Impact of Genuine Connection (34:04)
Proactive Customer Engagement (38:06)
Jim Carrey Quote on Impact (41:18)

  continue reading

184 episodes

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