Human Factors in Health Care: Engineering Better Well-Being for Physicians

AMA STEPS Forward® podcast

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Dr. Heather Farley, AMA Vice President of Professional Satisfaction, joins Dr. Elizabeth Harry, Chief Well-being Officer at Michigan Medicine, Carolyn Winslow, PhD, Organizational Research Psychologist and Well-Being Research & Analytics Lead at the Michigan Medicine Office of Well-Being, and Ken Catchpole, PhD, SmartState Endowed Chair in Clinical Practice and Human Factors at MUSC, to discuss how smarter design reduces burnout and helps health care teams thrive. Together, they explore how to ease cognitive burden, improve workflows, and design systems that support both patient safety and team satisfaction. From practical strategies to reduce cognitive load to building psychological safety and leveraging user-centered technology, this conversation offers actionable insights for creating health care environments where physicians and care teams can work smarter, safer, and with more joy.

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