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Building an Agentic Workforce: David Brudenell on AI and the Future Ecommerce Team | #555
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David’s journey has been anything but ordinary. From studying zoology to leading AI-driven organisations, he’s built a career at the intersection of technology and business. Today, at Decidr.AI, he’s helping ecommerce brands cut the manual “tippy-tapping” across SaaS tools, unify their data, and make decisions that fuel growth instead of just efficiency.
Today, we’re discussing:
- The difference between agentic AI, AI agents and LLMs, and why ecommerce leaders should care
- How agentic AI can shift businesses from task-based to goal-driven decision-making
- The pain of point solutions and why endless app-stacking is unsustainable for ecommerce
- How Decidr.AI builds a single-source database across platforms like Shopify, Xero, Klaviyo and Google Ads
- Why Decidr’s goal-oriented apps outperform traditional chatbots and how one ecommerce client achieved 5% revenue growth in just 8 weeks
- Insights from Decidr’s AI Readiness Index, showing that most Australian SMEs are prioritising efficiency over growth
- The Edible Beauty case study, showcasing agentic AI in real-world ecommerce customer journeys
- What an AI roadmap for SMEs should look like in 2025
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Want to level up your ecommerce game? Come hang out in the Add To Cart Community. We’re talking deep dives, smart events, and real-world inspo for operators who are in it for the long haul.
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Chapters
1. Building an Agentic Workforce: David Brudenell on AI and the Future Ecommerce Team | #555 (00:00:00)
2. Decidr AI: The Go-To Decision System (00:05:00)
3. Agentic Schema and Business Solutions (00:07:43)
4. Integrating Data for E-commerce Success (00:10:24)
5. Goal-Oriented Approach in Customer Service (00:15:33)
6. The Future of E-commerce Roles with AI (00:18:00)
7. AI Consumers VS AI Creators and The Role of Government in AI Adoption (00:30:26)
8. Building an AI Roadmap SMEs (00:34:00)
9. The Agentic Economy and Its Benefits (00:47:00)
10. Navigating AI and Business Strategy (00:55:00)
555 episodes
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