Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
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Marc Rudkowski Podcasts
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The Amazon Connect Podcast - Ep 3 - Let's Go Deep On QinConnect
32:25
32:25
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32:25
In this episode of the Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park delve into the transformative role of AI in enhancing customer service. They discuss new feature releases and explore how AI technologies like QinConnect are revolutionizing contact centers by streamlining self-service and agent interactions. Discover how AI-driven…
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The Amazon Connect Podcast - Ep 2 - Amazon Connect: Innovations and Insights
19:24
19:24
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19:24
Exploring the Latest in Amazon Connect: Innovations and Insights Description: Join hosts Marc Rudkowski and Douglas Park as they dive into the latest updates in Amazon Connect. From enhanced flow designer UI features to proficiency-based routing, discover how these innovations are transforming customer and agent experiences. Highlights: The strateg…
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1
The Amazon Connect Podcast - Ep 1 - Let's Go!
31:37
31:37
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31:37
The very first episode! Marc and Doug give an overview of why this podcast exists, what they hope to acheive and talk about some of the key differentiators for Amazon Connect.By Douglas Park, Marc Rudkowski
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