Best Marc Rudkowski Podcasts (2025)

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The Amazon Connect Podcast - Ep.7 - Applied AI in Customer Experience 39:20

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2h ago39:20

39:20

Join hosts Marc and Doug in Episode 7 of The Amazon Connect Podcast, "Can I Believe It?", as they dive into the latest innovations in generative AI and its impact on the contact center industry. This episode features a special guest, Hannah Bloking, who, when not being a much more famous podcaster in her own right (https://podcasts.apple.com/au/pod…

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The Amazon Connect Podcast - Ep 6 - How to begin your journey to the cloud! 35:23

14d ago35:23

35:23

Join Marc Rudkowski and Douglas Park as they dive into the world of Amazon Connect with special guest Jeremy Puent, Principal Specialised Solution Architect for Amazon Connect. Discover the latest innovations in contact center technology, explore the art of re-architecting for the cloud, and learn how consumption-based pricing is revolutionizing th…

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The Amazon Connect Podcast - Ep 5 - Let's take a good look at the Agent Workspace! 31:49

26d ago31:49

31:49

In this episode, Marc and Doug welcome Sheila, a Principal Product Manager at AWS, to discuss the latest features and innovations in Amazon Connect. They explore the evolution of the Agent Workspace, the introduction of multi-user web and video calling, and the integration of third-party applications. The conversation highlights the importance of A…

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The Amazon Connect Podcast - Ep 4 - We're going outbound!!! 33:20

1M ago33:20

33:20

Join us on the Amazon Connect podcast as we unlock the secrets of outbound campaign success with industry experts Anjan Mukherjee, Marc Rudkowski, and Douglas Park. Discover how cutting-edge features like multi-profile campaigns and AI-driven insights are transforming customer engagement. Whether you're aiming to boost conversions or slash churn ra…

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The Amazon Connect Podcast - Ep 3 - Let's Go Deep On QinConnect 32:25

2M ago32:25

32:25

In this episode of the Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park delve into the transformative role of AI in enhancing customer service. They discuss new feature releases and explore how AI technologies like QinConnect are revolutionizing contact centers by streamlining self-service and agent interactions. Discover how AI-driven…

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The Amazon Connect Podcast - Ep 2 - Amazon Connect: Innovations and Insights 19:24

2M ago19:24

19:24

Exploring the Latest in Amazon Connect: Innovations and Insights Description: Join hosts Marc Rudkowski and Douglas Park as they dive into the latest updates in Amazon Connect. From enhanced flow designer UI features to proficiency-based routing, discover how these innovations are transforming customer and agent experiences. Highlights: The strateg…

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The Amazon Connect Podcast - Ep 1 - Let's Go! 31:37

3M ago31:37

31:37

The very first episode! Marc and Doug give an overview of why this podcast exists, what they hope to acheive and talk about some of the key differentiators for Amazon Connect.By Douglas Park, Marc Rudkowski