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The Amazon Connect Podcast - Ep 2 - Amazon Connect: Innovations and Insights
Manage episode 496938642 series 3674144
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Exploring the Latest in Amazon Connect: Innovations and Insights
Description: Join hosts Marc Rudkowski and Douglas Park as they dive into the latest updates in Amazon Connect. From enhanced flow designer UI features to proficiency-based routing, discover how these innovations are transforming customer and agent experiences.
Highlights:
The strategic importance of flow designer UI enhancements Parallel AWS Lambda execution and its impact on contact flows Proficiency-based routing: A game-changer for contact centers The role of AI in modernizing customer service
Tune in to learn how these advancements can elevate your contact center operations!
Hashtags: #AmazonConnect #CustomerExperience #AI #ContactCenter
7 episodes
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