The Amazon Connect Podcast - Ep 11 - Cases, Guides, Tasks And A Whole Lot More The Amazon Connect podcast

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The Amazon Connect podcast - Ep 11 - Cases, Guides, Tasks and A Whole Lot More

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In Episode 13 of the Amazon Connect Podcast, hosts Marc Rudkowski, Douglas Park, and Clyde Logue explore the transformative power of Cases and Step-by-Step Guides in modern contact centers. Discover how these tools are reshaping customer interactions by providing seamless, guided experiences for both agents and customers. Learn how to leverage these features to enhance self-service success and streamline complex workflows. Whether you're looking to optimize your contact center or just curious about the latest innovations, this episode offers valuable insights and practical advice. #AmazonConnect #CustomerService #Innovation

11 episodes

#Tech #Podcasting Education #Douglas Park #Marc Rudkowksi #Amazon Connect #AWS #Contact Centre #Customer Experience