The Amazon Connect Podcast - Ep 9 - Partners! Do you need one? Yes, you do!

The Amazon Connect Podcast

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In this episode of The Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park welcome Yasser El-Hagan, founder and CEO of Pronetx, to discuss the latest updates in Amazon Connect, the importance of partnerships in the contact center space, and the innovative solutions offered by Pronetx. The conversation covers the integration of generative AI in email responses, the significance of managed services, and how Pronetx is redefining value in the CX landscape. Yasser shares insights on the rapid evolution of technology and the necessity for businesses to adapt and innovate continuously.
#amazonconnect #aws #customerexperience #cx

11 episodes

#Tech #Podcasting Education #Douglas Park #Marc Rudkowksi #Amazon Connect #AWS #Contact Centre #Customer Experience