Join hosts Marc and Doug in Episode 7 of The Amazon Connect Podcast, "Can I Believe It?", as they dive into the latest innovations in generative AI and its impact on the contact center industry. This episode features a special guest, Hannah Bloking, who, when not being a much more famous podcaster in her own right (https://podcasts.apple.com/au/podcast/imposter-talks/id1750537819 or wherever you like to get you pods!) is the Senior Manager of Applied AI for Amazon Connect. Hannah shares her prodigal return to the Amazon Connect family and insights into AI's transformative potential for customer experience. Discover how AI is reshaping customer experiences, the challenges of implementing AI at scale, and the importance of transparency and context in AI solutions. Don't miss this engaging discussion filled with expert insights and real-world examples. #AmazonConnect #GenerativeAI #CustomerExperience