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Visitor Elves

Kelly Ballard

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Welcome to the Visitor Elves podcast, where I take you behind the scenes of tourism, hospitality, culture, and events in and around the West of England and Wales. Each episode dives into the stories, insights, challenges, and victories of inspiring people and businesses shaping the industry. Our stories resonate far beyond our region, connecting listeners worldwide. The Visitor Elves community brings together partners, future employees, suppliers, and peers across the UK, making it a must-li ...
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My husband, the 8th Earl of Carnarvon, and I have the enormous privilege and pleasure of living in, and taking care of, my husband’s family home, Highclere Castle, which is better known to many people as the setting for the popular television programme “Downton Abbey”. Thanks to this series, our home has, over the last few years, become one of the most well-known and iconic houses in the world. My Podcast is my way of trying to share the stories and heritage of this wonderful building and es ...
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In this four-episode series, we'll explore how generative AI can be used in different segments of the tourism industry, from hospitality to attractions. This show is brought to you by Tcube and produced by TNW. Our host is Andrea Hak.
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People Mover Podcast

People Mover Podcast

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Welcome to the People Mover Podcast, where each episode is as long as the iconic People Mover ride and packed with Disney magic! Join us as your ultimate guide to Disney World and Disney Cruises. Whether you're a first-time visitor or a seasoned Disney fan, we offer tips, tricks, and opinions to make your magical journey even more unforgettable. Buckle up and let’s dive into the enchanting world of Disney together! Don't forget to follow and subscribe to our Facebook, Instagram, TikTok, and ...
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Once upon an island - Green tourism

Smilo - Fragîle Porquerolles (Ingrid Blanchard)

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Welcome to "Once upon an island - Green tourism", the podcast that highlights ecotourism on small islands. They fascinate us with their promise of peace and freedom, but did you know that small islands are pioneer territories for a more sustainable development? Each week, the podcast gives a voice to islanders, in particular women, to develop a tourism that respects the environment. They live off the British, Greek, Tunisian coasts, or off the French, Croatian and Norwegian coasts. They shar ...
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Welcome to The Carmilla Miaa Podcast! The show where we talk human design while delving into captivating conversations about mind, body, and soul. I'm your host, Carmilla and I'm thrilled to have you here with us today. Whether you're a long-time listener or a first-time visitor, we've got some amazing episodes lined up for you. So, sit back, relax, and get ready to spend some time with me.
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The Travel Treasure Podcast ~ Travel Centric Interviews and Stories You Will Love! The Travel Treasure Podcast is hosted by Steven Shomler and is part of the Culinary Treasure Network. #TravelTreasure #ThisIsTravelTreasure #CulinaryTreasureNetwork
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Talking Regional Events

Linda Tillman & Cathy Treasure

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In this show we will talk with a range of experts in regional festivals and events. It will offer event committees, event professionals and local government event staff with inspiration and insights into how they can continue to develop their festivals and events in a sustainable way. We promise to give you tips, insights and relevant (and practical) case studies to assist you in building sustainable and viable event/s in your regional community.
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You passed your real estate exam! You’re officially a licensed real estate agent—Woohoo, congratulations! 🎉 Now what? Let’s talk about how to get your first real estate client. The first thing you’ve heard is to ask friends and family for real estate referrals. And maybe that works—until you run out of friends and family! So then you hear, ”Buy real estate leads online” …but quickly realize how expensive they are. So you try to market yourself on Instagram for Realtors and TikTok... but it’s ...
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Send us a text We're exploring the best places to watch the Festival of Fantasy parade at Magic Kingdom, with strategic tips for maximizing your experience beyond just getting a good view. • Festival of Fantasy typically runs at 3 PM, but always check the My Disney Experience app for schedule changes • Frontierland starting point between Tiana's Ba…
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In this podcast episode, I am delighted to welcome author Sinclair Mackay to discuss his captivating book on Winston Churchill, which delves into 90 meetings over Churchill's 90-year life. Our conversation covers Churchill's diverse roles and personal attributes, from his military valour to his romanticism, and even his encounters with notable figu…
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In this episode, Kelly chats with specialist tourism consultant Seren Welch about the huge impact of film and TV locations on visitor numbers and how you can tap into the growing world of screen tourism whether you are a destination, an attraction or a café in the area. They cover why film tourism matters more than ever, how destinations like Brist…
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Join Michelle in today's insightful episode as she reveals the powerful strategy of using open houses to attract clients effortlessly. Discover how open houses can transform into your primary lead generation tool without relying on outdated sales techniques. Michelle shares her proven conversational frameworks to turn casual visitors into devoted c…
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Discover the key mistakes agents often make at open houses that could be costing them valuable leads. Learn how to turn visitors into serious clients by focusing less on unnecessary extras and more on genuine connections. In this episode, Michelle reveals her insider tips and strategies for attracting real clients through engaging conversations at …
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If you've ever hosted a packed open house only to walk away with nothing, you're going to want to listen to this episode. More visitors don't always mean more deals. I'm breaking down the mistakes most agents make and how to focus on quality over quantity to turn open house visitors into actual clients. You worked so hard to pass that real estate e…
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In this episode, I sit down with the immensely talented artist and illustrator, Lucy Clare Dunbar, at Highclere Castle. Lucy shares her journey into becoming an illustrator, influenced by her father's artistry, and her love for drawing from a young age. She discusses the challenges she faced, particularly losing her sight due to health issues, and …
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In this episode of "Open House Open Mind," Michelle shares three transformative steps to help real estate agents shift from feeling nervous to confident during open houses. Discover how to center yourself, lead with genuine curiosity, and become a trusted guide for potential clients. These insights will empower you to create meaningful connections …
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In episode 57, Kelly Ballard speaks with LaToyah McAllister-Jones, the Executive Director of St Paul's Carnival in Bristol. LaToyah shares the rich history and community impact of this celebrated cultural event, which has been running since 1968 and is one of the largest carnivals in the UK. LaToyah explains how St Paul's Carnival was founded to fo…
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In this episode of Open House Open Mind, join Michelle as she conducts a live coaching call with a student who transitioned from the exhausting cold calling method to a thriving career through open houses. Discover the pivotal changes she made that transformed her real estate business, turning casual conversations into successful client relationshi…
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In this episode, we dive into the art of attracting dream clients in real estate without the chase. Discover expert tips on how to transform open houses into effective lead generation tools by avoiding common mistakes and building genuine connections. Learn the importance of engaging with visitors on a personal level to identify potential buyers an…
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Today, I'm thrilled to welcome one of my favorite historians, Alice Loxton, to the castle. We discuss her fascinating book 'Eighteen', which delves into the lives of historical figures when they were 18 years old. Alice shares her passion for medieval history and reveals how @history_alice came into being. We explore her unique approach to writing,…
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Join us for a timely episode coinciding with the Women in Real Estate Summit. Discover how to navigate the industry by integrating your values and lifestyle, especially through innovative open house practices. Tune in for insights into the pitfalls of traditional methods and explore my strategy for conducting open houses without the conventional pr…
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Welcome to the 2nd season of Open House, Open Mind, where we explore what it truly takes to succeed in the real estate industry without overwhelm. This season promises enlightening discussions with innovative agents who prioritize relationships over transactions. Our focus is on transforming open houses into lead-generating opportunities and attrac…
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Behind the Screens – Digital Marketing Insights from Visit West Shonette Laffy and Laura Valentine. Join host Kelly Ballard as she chats with the dynamic digital marketing duo Shonette Laffy & Laura Valentine from Visit West, the team behind VisitBath, Visit Bristol, and Meet Bristol & Bath. With over 3 million website visits annually and a social …
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Send us a text This episode dives into the top five magical rides and shows for kids under three at Disney's Hollywood Studios, ensuring parents have great options for fun and engagement. From interactive adventures with beloved characters to lively shows, there are plenty of delightful options that make Disney a great experience for families with …
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Send us a text We explore the top five rides at Magic Kingdom ideal for kids under three, emphasizing their fun and gentle nature. This episode highlights how these attractions can create magical family memories while prioritizing comfort for little ones. • Discussion on planning a Disney vacation • Overview of the top five kid-friendly rides • Ins…
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Send us a text This episode highlights essential strategies for securing Disney dining reservations, ensuring listeners maximize their dining experiences during their magical trips. Listeners will learn tips for utilizing the My Disney Experience app, the importance of off-peak reservations, and the value of exploring lesser-known dining spots. • O…
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Send us a text This episode highlights crucial mistakes to avoid when planning your Disney trip, focusing on creating a flexible and enjoyable experience rather than a rigid itinerary. Key topics include the importance of pacing your day, choosing the right online communities, and the benefits of hiring a travel agent. • Avoid scheduling your Disne…
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Send us a text This episode explores hidden gems within Disney World, revealing secret spots, unique menu items, and lesser-known attractions that enhance the park experience. By uncovering these treasures, the hosts encourage listeners to embrace the magic of Disney beyond the mainstream attractions. • Uncover hidden Mickeys throughout the parks •…
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Send us a text This episode dives into the intricacies of Disney's Lightning Lane system, detailing how to effectively skip lines and maximize your park experience. We discuss the differences between individual Lightning Lane selections and multi-pass options, along with tips for planning and ride prioritization. • Breakdown of Lightning Lane optio…
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In this episode, I sit down with aviation author Rowland White to discuss Geoffrey de Havilland's remarkable contributions to aviation, focusing on the iconic Mosquito plane. We explore de Havilland's early failures and eventual successes, including his innovative use of wood to construct aircraft. We also delve into personal stories connected to H…
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Join Kelly Ballard as she chats with Vicky Lee, Director of Bristol City Centre BID, about the inner workings of managing Bristol’s vibrant city centre. From potential changes in the structure of Business Improvement Districts (BIDs), to behind-the-scenes insights into the Bristol Light Festival 2025, this episode is packed with exciting updates an…
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Send us a text This episode explores the best Disney resort hotels for families with five or more guests, focusing on comfort, amenities, and convenient park access. Discover the ideal hotel for your family's magical vacation, from themed experiences to luxurious stays. • Discussion on the importance of choosing the right Disney hotel for families …
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Send us a text Discover the invaluable advantages of staying at a Disney resort property. From convenient transport options to magical dining experiences and exclusive access to parks, we explore the many reasons why staying on-site enriches your Disney adventure. • Exploring the perks of Disney's comprehensive transportation system • Understanding…
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Send us a text Understanding the costs involved in planning a Disney vacation is crucial for making informed budgetary decisions. We delve into the various components, including tickets, accommodations, food, and optional extras, to help you effectively budget for your unforgettable trip. • Breakdown of ticket costs and park hopper options • Overvi…
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In today’s podcast, I’m going to walk you through ten steps for creating an effective marketing strategy that will help you achieve your goals in 2025 and beyond. A solid marketing strategy is crucial at any time, but 2025 is expected to be even more challenging, as rising costs may lead the public to cut back on spending for leisure luxuries. Busi…
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Send us a text Disney park visits don’t have to be expensive. Learn effective strategies for saving money on tickets, utilizing promotions, and planning your trip efficiently to maximize enjoyment and minimize costs. • Importance of booking in advance • Multi-day tickets offer better value than single-day passes • Be aware of peak seasons and avoid…
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Send us a text We share insights on the best times to visit Disney World, considering factors like crowd levels, weather, and special events. Ideal off-peak periods including January to February, late April to mid-May, and early December are discussed, alongside tips for avoiding peak season chaos. • Exploring the concept of the "best time" to visi…
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In my first podcast of the year, I am joined by my husband, to discuss reflections on the past year and hopes for the future. We talk about various personal and public topics including the challenges of the past year, changes in the weather, and updates from our lives. We discuss the upcoming release of a third Downton Abbey film and chat about our…
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Today I had the opportunity to chat with Clare Reddington, CEO of the Watershed in Bristol In a fascinating conversation, Clare shared how she and her team are navigating the challenges that many organisations in the visitor economy face with mounting financial pressures. We discuss the cultural cinema and events venue, which saw nearly half a mill…
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My guest this month is Liz Earle, renowned for her iconic beauty products. Liz discusses her transition from running a beauty brand to writing about health and wellness. We talk about her latest book, which offers personal insights and practical advice for living a healthier and longer life, especially for midlife women. We explore topics like nutr…
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Send us a text In a recent chat, Kelly caught up with Marcus Blunt, co-founder and CEO of Heidi, an online ski travel company based in Bristol that’s been making waves in the industry since launching in 2018. This year, they even made it onto The Times 100 list of fastest-growing companies in the UK.Marcus and his brother Alexander started Heidi to…
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Send us a text In this episode, I'm back in Gloucester exploring the fascinating world of urban regeneration and historic building redevelopment with Sarah Mansfield Co-owner of L&R Group and visionary behind Gloucester Food Dock. Sarah shares her journey from running luxury trains to transforming heritage spaces, focusing on her latest project, Gl…
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My guest this month is a trusted and familiar broadcaster on all things medical. Best known for his regular TV appearances he's also no stranger to writing. But until recently his books have been strictly non-fiction. Now he's branched out into story-telling with his WWI novel, Frontline, published in September 2021. I hope you'll enjoy my conversa…
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Send us a text Are you looking to grow your corporate bookings in 2025? Business events like meetings, conferences, and team-building activities are key revenue sources, especially during off-peak times in the visitor economy. In this episode, Kelly chats with Helen Applin, Head of Business Events at Visit West, about the MICE (Meetings, Incentives…
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Send us a text In this episode of I chatted with Damien Martin, General Manager of award-winning The Parkgate Hotel in Cardiff. Just a year after opening its doors in 2021, The Parkgate Hotel scooped the prestigious AA Hotel of the Year for Wales title. Damien gives us an inside look at the hotel’s success and shares what it takes to run a standout…
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In this engaging Part 2 episode of "Open House, Open Mind," host Michelle dives into a behind the scenes look at the art of collaboration between Realtors and loan officers. Discover how forming strategic partnerships can revolutionize your approach to lead generation and bring more clients to your business. Michelle takes you behind the scenes, sh…
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Send us a text Welcome to today’s episode! I’m super excited to chat with Charlotte Laing, the amazing founder of The Content Emporium. Her agency is thriving, with a team of 46 talented people, and they’re doing fantastic work for clients, including 20 shopping centres across the UK. Who’s This Episode For? If you’re creating content for businesse…
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Welcome to another exciting episode of "Open House Open Mind" with your host, Michelle. Today, we are diving into a revolutionary approach for loan officers to generate leads by co-hosting open houses alongside real estate agents. Discover why open houses are not just for realtors but a goldmine for loan officers looking to establish direct connect…
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I'll let you listen to this edition of my podcast to find out exactly how I first met Tom, but suffice to say it has been a great joy to get to know him. Tom is a writer, actor, TV presenter but is perhaps best known as a stand-up comedian. These days he's rarely off the TV so it was fabulous that he found time to join me for a chat at the real Dow…
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Welcome to the Open House Open Mind podcast! Hosted by Michelle, a seasoned realtor, mom, and firewife of 23 years, this podcast dives deep into the world of real estate with a personal touch. Michelle shares her journey from juggling family life to becoming a successful realtor, and now a proud grandmother. Tune in for weekly episodes that offer s…
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Send us a text Welcome to Series 4 of The Visitor Elves Podcast! We’re back, and I couldn’t be more excited to kick off Series 4 of the Visitor Elves podcast. Whether you’re a long-time listener (you’re a total rockstar!) or it’s your first time tuning in, I’m thrilled to have you here. We’re two years in, with 46 episodes and over 4,200 downloads—…
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Welcome to another episode of Open House Open Mind! I'm your host, Michelle, and today we're diving into a weekend of open houses in Santa Clarita. If you're tired of traditional real estate tactics and want to learn how to attract buyers and sellers without feeling pushy, you're in the right place. In this episode, I share my experiences from host…
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Joining me at the real Downton Abbey for this month's podcast is the author Veronica Henry. Veronica has written more than twenty bestselling novels having started her career as a script writer in TV and Radio. Her latest book is called 'The Secret Beach' - a perfect read as we bid farewell to summer. You can hear more episodes of Lady Carnarvon's …
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Welcome to another insightful episode of Open House Open Mind with your host, Michelle! Tired of the old-school, pushy real estate tactics? Then this episode is for you. Michelle dives deep into the common mistakes real estate agents make when overwhelmed by lead generation and offers actionable advice to simplify your approach. Discover why focusi…
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In this special episode, we celebrate the completion of our live 30-day open house challenge. Even if you missed the live event, there's still a chance to join in and start your journey from day one. This episode dives deep into the purpose of the challenge, the impressive results, and how it can benefit new real estate agents. Are you tired of out…
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For this month's podcast I had planned to take a walk through a few rooms at the real Downton Abbey with our castle manager John. Whether it was the heat of the day or the lively conversation we only made it to one room! John has been at Highclere Castle for almost twenty years and this was a chance to look back on the many achievements we've celeb…
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Send us a text In my final episode of Series 3, I have a special guest, the wonderful and oh-so-stylish Lorraine Jarvie, General Manager of the Royal Crescent Hotel in Bath. This hotel has a five-star (red) rating and is one of the top 2% in the country. With 40 bedrooms and 140 staff (180 during busy periods), the Royal Crescent is not only one of…
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Send us a text Welcome to this week's podcast, where I’m going behind the scenes of Bristol City Centre and talking to Tom Swithinbank. Tom's work involves helping businesses become more sustainable and making the city a more appealing place to visit. Tom works for Visit West, specifically for the Business Improvement Districts, which support aroun…
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