Best Power Partners USA Podcasts (2025)

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The Intersection of Sports and Community Service, Identity after Injury, and Leadership in Coaching ft. Cal Women's Soccer Assistant Coach and Former Player Ari Manrique 26:35

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9d ago26:35

26:35

In this episode, Kaavya sits down with Ari Manrique, assistant coach and former Cal women’s soccer player, to explore her journey on and off the field. Ari reflects on her early love for the game, the decision to play at Berkeley, and the resilience it took to transition from player to leader after a senior season injury. She shares lessons on iden…

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Ep. 159: “Don’t Underestimate” – Evolving Technologies and Change in Asset and Facility Management with Podcast Host Mike Petrusky 15:06

12d ago15:06

15:06

Podcast host Mike Petrusky shares an update on his future plans for the show, industry conferences happening this fall, and the need for continuous learning in our asset and facility management journey. He discusses recent themes that have come up this past year, especially the impact of artificial intelligence and AI agents on the built environmen…

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Keep Call Centers In America Act- The Truth 15:18

22d ago15:18

15:18

Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers…

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Ep. 158: “Have a Conversation” – Chatbots, AI and the Future of FM and Asset Management with Entrepreneur and Author Ab DeWeese 20:29

26d ago20:29

20:29

Ab DeWeese is a serial entrepreneur, investor, polymath, and AI educator recognized for his ability to distill complex problems into clear, actionable solutions. Mike Petrusky asks AB about his new book, “Essential AI: Your All-in-One QuickStart to Using AI in Business and The Workplace” where he explains the different types of AI systems, includin…

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Unlocking Leadership Potential: Executive Coaching with Tatondra Grant 51:37

1M ago51:37

51:37

Send us Text Message Shout Out! Show Notes This episode of B2B Synergy features a strategic conversation between host Alan Armijo and executive coach Tatondra Grant, focusing on the critical role of executive coaching in driving organizational performance and leadership effectiveness. Tatondra shares her expertise in guiding business leaders throug…

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Explaining Hybrid Long-Term Care Policies with Jim Better of Essential Plans of Insurance 23:18

1M ago23:18

23:18

Send us Text Message Shout Out! Show Notes In this B2B Synergy episode, we focus on hybrid long-term care insurance policies with Jim from Essential Plans of Insurance. Jim explains the concept of hybrid policies, which combine long-term care and life insurance, ensuring a payout whether custodial care is used or not. He provides an overview of the…

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Ep. 157: “Find a Partner” – Facility Management, Restoration and the Future of the Built Environment with Steve Willis, FMP of Mooring USA 22:01

1M ago22:01

22:01

Steve Willis, FMP is Vice President for Specialty Services at Mooring USA where his is a team builder, networker and educator in the field of disaster restoration and commercial construction. Mike Petrusky asks Steve about the future role of facility managers as the built environment becomes more complex and demanding due to the integration of new …

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Ep. 156: “Empower Your People” – Using Artificial Intelligence to Share Knowledge in Facilities Maintenance with Derek Crager, PMP, CLSS, CSM, AWS-CP of Practical AI 21:44

2M ago21:44

21:44

Derek Crager, PMP, CLSS, CSM, AWS-CP is a visionary AI Solutions Architect & founder of Practical AI, which exists to bridge the gap between people and the knowledge they seek. Mike Petrusky asks Derek about empowering employees with the right knowledge and tools for effective asset and facility management. They explore how Voice AI can act as a si…

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An Investor's Perspective on Women's Sports with Nicki Boyd: Founder and Managing Partner of Sphera Partners 28:39

2M ago28:39

28:39

In this episode, Kaavya sits down with Nicki Boyd, founder and managing partner of Sphera Partners, who shares her unique journey from a lifelong athlete to a seasoned investor now dedicated to the women's sports ecosystem. Nicki explains why investing in women's sports has transitioned from a DEI initiative to a compelling commercial opportunity, …

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Ep. 155: “Prevention is Your Best Asset Strategy” – Air Quality, Facilities Maintenance and Safety with Norelle Done of Viking Pure Solutions 19:17

2M ago19:17

19:17

Norelle Done is Director of Marketing at Viking Pure Solutions where she is on a mission to elevate the way we think about health, safety, and sustainability in the spaces we live, learn, and work. Mike Petrusky asks Norelle about the importance of addressing invisible threats in facilities, such as airborne viruses and chemical residues, and how n…

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions 14:57

3M ago14:57

14:57

Send us a text This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me. We dive into a wide-ranging conversation covering: The new leadership vision at NICE and what it means for the future Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both The evol…

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Hear What's Next In IT - IT Power Circle - June 4, 2025 54:08

3M ago54:08

54:08

Send us Text Message Shout Out! SHOW NOTES In this B2B Synergy podcast episode, the Power Partners USA IT members discuss AI integration, enterprise computing, cybersecurity, and IT infrastructure, with a special focus on AI adoption for small businesses and the impending Windows 11 migration requirements in October 2025. The panel also explores AI…

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Ep. 154: “Recognize Your Teams” – Effective Facility Management and Maintenance of the Built Environment with Shawn Morgal of The Building People 21:42

3M ago21:42

21:42

Shawn Morgal is Vice President of Facilities Management and Operations & Maintenance at The Building People where he is proudly serving multiple federal and local government agencies in support of the FM and O&M business lines. Mike Petrusky asks Shawn about his career journey and current perspectives on the state of the facility and asset manageme…

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Ep. 153: “Start Small and Start Smart” – The Power of RFID Technology in FM and Asset Management with Joe Alvarez of National Office Systems Companies 20:03

3M ago20:03

20:03

Joe Alvarez is President & CEO of National Office Systems Companies where he is passionate about helping to bridge the gap between an organization's processes and technology when considering storage and asset management systems. Mike Petrusky asks Joe about RFID technology and the ways that it offers a more efficient and accurate way to track asset…

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Listen to This Before You Build or Buy an AI Auto QA Platform 26:26

3M ago26:26

26:26

Send us a text Everyone’s rushing to add Auto QA. But most are thinking too small. In this episode, I break down what most platforms get wrong, why scoring calls is just the beginning, and what to look for if you actually want impact, not just another dashboard. Before you build your own or sign a contract, listen to this. It’ll change how you see …

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Ep. 152: “The Data to Prove It” – Telematics, Transportation Operations and Fleet Management with Mike Duffy of The University of Virginia 20:55

4M ago20:55

20:55

Mike Duffy is Transportation Operations and Fleet Manager at The University of Virginia where he is passionate about improving UVA FM vehicles and equipment, implementing programs that steward funds while reducing environmental impacts. Mike Petrusky asks Mike to share about his career journey in fleet management, his achievements in the field, and…

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Ep. 151: “You Should Feel Empowered” – Holistic Facility Solutions with Chief Facilities Officers at the 2025 Annual Conference for the Virginia Chapter of APPA 28:28

4M ago28:28

28:28

Mike Petrusky hosted a Chief Facilities Officer panel discussion at the 2025 Annual Conference for the Virginia Chapter of APPA where the theme was “Holistic Facility Solutions: Balancing Operational Efficiency with Health and Wellness Priorities”. The panelists were Ken Copeland, Vice President for Business Affairs and Finance at Hampden-Sydney Co…

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A Future With Helicopter Taxis In Big Cities | Blade CEO 56:42

5M ago56:42

56:42

Traffic and New York go hand in hand. But what if the answer to all this gridlock isn’t more tolls — it’s going up?We sat down with Blade’s founder and CEO Robert S. Wiesenthal to talk about building a business around helicopters, air taxis, and what it really takes to fly above the chaos.No shortage of ounces of gold on this episode. Shoutout our …

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2025 Geek Gauge CCaaS Rankings! 18:24

5M ago18:24

18:24

Send us a text In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analyt…

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Ep. 150: “Understand What Could Be” – Facilities Management Innovation and Optimization with Darrell Rounds FMA, C.E.M. of Stellantis 18:39

5M ago18:39

18:39

Darrell Rounds FMA, C.E.M. is Director of Facilities Management for North America Manufacturing Operations at Stellantis where he is passionate about leveraging global cross functional collaboration, lean implementation, project management, problem solving, and data analysis. Mike Petrusky asks Darrell to share about his current role and perspectiv…

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Inside Managed IT Services with Guy Shurki owner of Shur-Net Solutions 43:10

5M ago43:10

43:10

Send us Text Message Shout Out! SHOW NOTES AND TIME STAMPS In this episode of B2B Synergy, the Power Partners, USA podcast, host Alan Armijo introduces Guy Shurki owner of Shur-Net Solutions Inc., a new Power Partner USA member. Guy shares insights into his journey of transforming his IT business into a Managed Service Provider (MSP) over the past …

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Recession Is Inevitable At This Rate 57:41

5M ago57:41

57:41

Everyone’s feeling the ripple effects after the latest tariff announcements — but is any of this really new?We’re back to unpack what’s happening in a country we care deeply about. These shifts are touching every industry and every thought leader, so it only makes sense for us to cover this FIRST before bringing back any of our friends as guests.No…

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What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP 23:23

5M ago23:23

23:23

Send us a text In 2025, outsourcing isn’t just about price, it’s about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff. From AI expectations and data transparency…

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Ep. 149: “Start Somewhere” – Enhancing Data Management across the Facility Asset Lifecycle with Susan Clarke of Autodesk & Erik Zink of Eptura 24:04

6M ago24:04

24:04

Susan Clarke is Senior Manager of Building Operations Strategy at Autodesk and Erik Zink is VP of Worktech Consultancy & Corporate Development at Eptura where they work to serve the marketplace with a strong alliance between the two companies. Mike Petrusky asks Susan and Erik to share the latest trends and challenges in asset management, the oppor…

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The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center 25:10

6M ago25:10

25:10

Send us a text EPISODE DESCRIPTION: Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding? In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking real…

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Ep. 148: “Rationalize the Data” – Digital Transformation Initiatives in Asset Management with Kelly Kinghorn of ReVisionz, Inc. 21:41

6M ago21:41

21:41

Kelly Kinghorn is Senior Partner and Digital Technology Practice Lead at ReVisionz, Inc. where he is passionate about guiding clients through their journey with expertise in digital transformation of physical assets. Mike Petrusky asks Kelly about his perspectives on asset management, the challenges of managing data and the role of new technologies…

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Leveraging AI for Business Success: A Conversation with Johnny Garcia 59:33

6M ago59:33

59:33

Send us Text Message Shout Out! In this 18th episode of B2B Synergy, the Power Partners, USA podcast, host Alan Armijo speaks with Johnny Garcia, owner of Entelligage AI. Johnny shares his extensive background in data analytics and explains the difference between artificial intelligence and what he likes to refer it as “Aggregated Intelligence”. Th…

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Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers 20:00

7M ago20:00

20:00

Send us a text Traditional contact center metrics like Average Handle Time and Customer Satisfaction scores have served the industry well for decades. But as AI transforms how we serve customers, through virtual agents, agent assistance tools, auto-quality assurance, and intelligent summarization, yesterday's KPIs are no longer enough. In this grou…

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Ep. 147: “Consequential Questions” – AI Agents and the Promise of a Better Built Environment with Paul Doherty, IFMA Fellow, DFC Senior Fellow of The Digit Group, Inc. 23:49

7M ago23:49

23:49

Paul Doherty, IFMA Fellow, DFC Senior Fellow is an Award-winning Architect and President and CEO at The Digit Group, Inc. (TDG), a leading Smart Cities design, build, operate and solutions company, headquartered in Memphis, Tennessee. Mike Petrusky asks Paul to explain the practical applications and implications of AI in facilities and asset manage…

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Does AI Get Emotional? | EP 51 1:01:18

7M ago1:01:18

1:01:18

Facial recognition and machine learning have already shown that AI doesn’t always make ethical decisions. As AI evolves and expands into music, finance, and media, are we giving it too much power? Could AI ever throw a tantrum and go rogue? This week we explored the risks, realities, and the sci-fi future of AGI that might be closer than we think.N…

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Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold 24:42

7M ago24:42

24:42

Send us a text Most QA programs score agents but don’t actually develop them—and that’s the problem. In this episode, we break down how to move beyond compliance-based QA and use real call insights to coach smarter, faster, and better. You’ll learn: ✅ Why high QA scores don’t always mean high performance ✅ How to shift from traditional QA to coachi…

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Ep. 146: “Put Yourself First” – FM Leadership, Personal Growth and Inspiration for 2025 with David Suter of CBSI 22:29

7M ago22:29

22:29

David Suter, CCM, CFM is President at CBSI in San Diego where he is a servant leader in construction, facilities, and move management. Mike Petrusky asks David about his journey in the world of facilities and construction management, his leadership philosophy and the value of his connections in the IFMA community. David believes in emphasizing the …

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DeepSeek Scares Tech Industry, Power Of Good Partners | EP 50 53:52

7M ago53:52

53:52

We can't believe we're at the Ulysses S. Grant episode. 50th episode is right on time for the ushering of a new office and groundbreaking tech shaking up the whole world of Artificial Intelligence and open source data. We're just happy to be back.00:00 Introduction01:30 Mike at the Presidential Ball11:00 China disrupts stock market24:00 Mel's POV o…

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Beyond Words: Measuring AI Empathy Through Impact 18:28

8M ago18:28

18:28

Send us a text In this thought-provoking episode of Advice from a Call Center Geek, we dive deep into one of the most contested questions in customer service technology: Can artificial intelligence truly demonstrate empathy, and how do we meaningfully measure it? While tech companies tout their AI's emotional intelligence capabilities, we'll cut th…

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Harnessing Virtual Power: Candace Ramirez on Scaling with Virtual Assistants 53:39

8M ago53:39

53:39

Send us Text Message Shout Out! In this 17th episode of our B2B Synergy Podcast, host Alan Armijo introduces Candace Ramirez, Director of Operations at Daftco. Candace discusses Daftco’s customized virtual assistant services, which include cold calling, lead generation, appointment setting, executive assistance, and more. She explains their recruit…

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The Future of Pro Volleyball in the US and Cementing a Legacy at Stanford with 3x National Champion and Team USA Libero Morgan Hentz 25:06

8M ago25:06

25:06

In this episode, Kaavya sits down with Morgan Hentz, 3x National Champion Libero for Stanford Volleyball, 3x AVCA First Team All-American, and pro volleyball player for Athletes Unlimited, the Atlanta Vibe of the Pro Volley Federation, and Team USA. We chat about her leadership growth at Stanford, fun memories made in the locker room, how to mainta…