Best NLP Practitioner Podcasts (2025)

1
425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics 33:41

Play Pause

28m ago33:41

33:41

Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversation explores how these technologies are shaping CX strategies, driving business outcomes, and redefi…

1
254. Why High Achieving Women Hold Back Their Full Potential : The Missing 30% 34:51

12h ago34:51

34:51

If you’ve ever felt like you’re showing up powerfully, but not fully, this episode will hit home. In today's episode I unpack the subconscious psychology behind the invisible gap between what you’re doing and what you know you’re capable of. I dive into why high performing women unconsciously hold themselves just below their edge, how your mind equ…

1
424: Live At CX Summit APAC, 2025 40:52

8d ago40:52

40:52

This week, host Martin Gill travels down under to Forrester’s CX Summit APAC in Sydney. Tune in to hear a series of quickfire discussions with Forrester analysts and CX industry attendees on topics affecting CX across Australia and the APAC region.By Forrester

1
253. The 5 Hidden CEO Patterns That Stall Growth 26:10

8d ago26:10

26:10

Do you feel like the bigger your business grows, the heavier everything feels? In today's episode, I'm exposing the five hidden CEO patterns that are keeping your business stuck, and trust me, you're probably running at least one of them right now. I've watched countless entrepreneurs hit their first big months, then mysteriously collapse back down…

1
Wellness Nurse Revolution: Alison Boser RN 49:25

8d ago49:25

49:25

Wellness Nurse Revolution: Alison Boser RN “Everybody wants their employees to be healthy, but being healthy…What does that mean? And that means different things to different people. It's not one size fits all. It's a really flexible, definition based on your stage of life, where you are. And I think an awareness of wellness as this sort of amorpho…

1
423: Culture Change — Messy, Meaningful, And Human 34:35

15d ago34:35

34:35

By Forrester

1
252 : Why Growth Breaks More Businesses Than Failure Ever Did 27:21

15d ago27:21

27:21

1
422: Educating Future CX Pros 23:14

22d ago23:14

23:14

Martin is joined by Debra Eddy, guest lecturer at University College London (UCL), to discuss how universities are preparing the next generation of CX leaders. Debra shares her journey from fast-moving consumer goods marketing to academia, and how UCL builds real-world skills and employability for students while adapting to changes brought by AI.…

1
251: How to Stop Mistaking Busyness for Business Growth 20:45

22d ago20:45

20:45

Are you confusing busyness with growth? In this episode of The Subconscious Expert, I break down what I call the illusion of momentum why your brain rewards you for ticking boxes, even when your business isn’t moving forward. We’ll dive into the neuroscience behind false momentum, the subconscious thermostat that caps your results, and the identity…

1
421: Change Management In CX – Why It Fails And How To Fix It 29:45

29d ago29:45

29:45

Martin and Angelina explore the role of change management in CX transformation. Drawing from Angelina’s latest research and Martin’s past experiences, they unpack why CX programs stall and how organizations can better embed change into their operations. The conversation covers emotional engagement, leadership, AI, and practical strategies for drivi…

1
250. What Identity Work Actually Is (And Why Most People Get It Wrong) 23:05

29d ago23:05

23:05

Are you sick of hearing about identity work from every coach on Instagram who hasn’t got a bloody clue what it actually means? I’m feeling a bit Ted talky today, so buckle in! The affirmations stuck on your bathroom mirror, the “fake it till you make it” blazer, the recycled quotes… they’re not cutting it, are they? In today’s episode, I’m giving y…

1
Replay: Volkswagen Group Australia Connects EX To CX 32:55

1M ago32:55

32:55

In 2019, former CX Cast co-hosts Sam Stern and Jenny Wise brought Jason Bradshaw, then Chief Customer Officer at Volkswagen Group Australia, to discuss customer and employee experiences. As Angelina notes in the introduction, Jason shares a brief autobiography that highlights where his passion for service began. The interview explores the connectio…

1
249. Can You Really Rewire Belief Without 10,000 Affirmations? 26:05

1M ago26:05

26:05

Affirmations alone won’t rewire your subconscious and that’s exactly why so many high level business owners feel frustrated when they’ve been “doing the work” but still feel stuck. In this episode, I break down why affirmations by themselves don’t create lasting change, how the self-development industry has sold us a half truth, and what actually r…

1
The Daring Power of Two: Midlife Women Entrepreneurs Enhancing Health Care- Jen Schroer BSN, RN, NC-BC and Angie Maguire BSN, RN, NC-BC 56:13

1M ago56:13

56:13

The Daring Power of Two: Midlife Women Entrepreneurs Enhancing Health Care- Jen Schroer BSN, RN, NC-BC and Angie Maguire BSN, RN, NC-BC Highlights Ah- Ha Moments Meet the Nurse Coach Duo: Jen Schroer and Angie Maguire as they share why they chose entrepreneurship and the Integrative Nurse Coach path to serve midlife women through preventative, acti…

1
420: CX Stakeholder Management 18:33

1M ago18:33

18:33

Recurring CX Cast guest Su Doyle joins Angelina to dive into stakeholder management, discussing how to identify and prioritize stakeholders and various tools and strategies to engage them effectively. Su shares valuable insights on creating stakeholder personas and aligning metrics to drive collaboration and success.…

1
248. The Real Reason Why You Can’t Stay Consistent 18:19

1M ago18:19

18:19

Ever bought that perfect planner thinking THIS time you'll finally follow through? Let me tell you exactly why you can't stay consistent – and gorgeous, it's not what you think. I'm about to blow your mind with something that goes way deeper than discipline or willpower. You know that frustrating pattern where you're perfect for a week, maybe a mon…

1
419: Rethinking Mobility Through Customer Experience 31:31

2M ago31:31

31:31

In this episode, Angelina and Martin dive into the evolving world of mobility, exploring how transportation systems — from EVs to mass transit — can be reimagined through a customer-centric lens. Joined by VP principal analyst Paul Miller and CX researcher Hannah Jachim, the conversation challenges traditional tech-centric narratives and emphasizes…

1
247. Why You Always Feel Like There’s Never Enough Time (and How to Change It) 22:35

2M ago22:35

22:35

Do you ever feel like no matter how much you do, there’s never enough time? Your to do list grows, launches feel rushed, and even when you technically have space in your calendar, you still feel behind. In this episode, I reveals why time isn’t really the problem, your subconscious relationship with time is. I explains how your beliefs about time w…

1
418: How Accurate Marketing Management Improves Customer Experience 19:48

2M ago19:48

19:48

How can marketing work with CX to improve customer experience? This week, Angelina sits down with senior analyst Brad Haag to dive into the world of marketing measurement and analytics. Brad shares how to accurately measure the impact of marketing efforts, the evolution of marketing mix modeling, and the role of data science in modern marketing str…

1
246. Your Internal Movie Is Keeping You Stuck (And That Proof You Want? It's Never Coming) 18:25

2M ago18:25

18:25

Are you sitting there waiting for proof before you raise your prices, launch that bigger offer, or actually show up at the size of your goddamn vision? Your internal movie is the exact reason you're stuck seeking evidence that will never fricking come. You might be telling yourself you're ready for bigger, ready for those 100K clients, ready to pla…

1
417: Practitioner Stories: Scaling Journey Management At Grundfos 26:21

2M ago26:21

26:21

Cecilie Kobbelgaard was tasked with driving journey orchestration at Grundfos. But the Global Customer Journey Manager recognized that the organization needed the basics first. So, she led the development of a customer journey mapping “cookbook”, turned the cookbook into skills, built a journey atlas, and standardized the approach so different busi…

1
245. Why You Procrastinate (And What Your Subconscious is Really Protecting You From) 17:10

2M ago17:10

17:10

If you’ve been beating yourself up for procrastinating on the big moves in your business, this episode is your reframe. Procrastination isn’t laziness. It’s proof. Proof that your subconscious doesn’t fully agree with the goal you’ve set. In this episode of The Subconscious Expert, Rebecca breaks down why procrastination is actually a parts conflic…

1
416: Can Employees Keep Up With Customers’ Tech Expectations? 26:37

2M ago26:37

26:37

As customers' expectations shift due to their adoption of new technologies, organizations need to adapt. TCQ, Forrester’s Technology Change Quotient, measures the readiness of employees, teams, and organizations to adapt to technology in a way that drives productivity, creativity, and inventiveness. J. P. Gownder, VP, Principal Analyst joins us to …

1
244. Letting Your Business Be Easy Doesn’t Mean You’re Losing Your Ambition 23:06

2M ago23:06

23:06

What if I told you that you won't let your business be easy because you're terrified it means you'll lose your edge? Today I'm calling out the dirty little secret every high-achieving woman shares – you've built your success on struggle and now you're addicted to it. It's time to stop gripping your business like it's about to fall apart, even if yo…

1
Whole Health Integration in Nurse Coaching: Lisa Bell Henson RN, BSN, MBA 57:29

2M ago57:29

57:29

Ah Ha Moments We have our own pharmacy inside Movement in your body is a powerful tool for whole health Communities are an imperative piece of any healing journey Everything and anything you do to advance wellness, collective joy, health and whatever it is YOU want to do will benefit our world Diversifying your revenue streams may help you find mor…

1
415: Journey Innovation 28:34

3M ago28:34

28:34

Angelina Gennis and Martin Gill sit down with Joana de Quintanilha, VP and principal analyst, to explore how companies can go beyond fixing broken experiences and cocreate breakthrough value with customers. Joana highlights actionable strategies and creative techniques, as well as how to strike the balance between data-driven insights and imaginati…

1
243. Why High Achieving Women Feel the Pressure to Always Hold It Together 21:43

3M ago21:43

21:43

You’re the one who always shows up, the one who handles everything, the one who has it all together but what happens when you’re holding so much… there’s no space left for you? In this episode, I’m pulling back the curtain on the subconscious identity of “the strong one” - the pattern high achieving women subconsciously adopt to stay safe, in contr…

1
CX Cast Replay: Amex Takes VoC To The Next Level 20:12

3M ago20:12

20:12

Originally episode 283, this recording focuses on how American Express evolved their VoC program.Show Notes:Originally episode 283, this recording focuses on how American Express evolved their VoC program. Luis Angel-Lalanne, VP of Customer Voice at Amex, shares his organization’s journey from survey fundamentals to a robust feedback program that c…

1
242. Two Businesses, One Baby, and a Whole New Identity 34:49

3M ago34:49

34:49

Join the 'This Is Who I Am Challenge' - In this episode, I’m taking you behind the filtered Instagram stories and right into what it actually looked like to continuing scaling a multi-6 figure business, launch a second company, give birth to my daughter Ivy, and still keep expanding not because I had more time (can confirm I did not), but because I…

1
413: Inside The Experience Room – Designing Immersive CX Learning 29:14

3M ago29:14

29:14

Joana de Quintanilha and first-time CX Cast guest Richard Sheahan unpack the creation and impact of the Experience Room — an immersive, hands-on learning experience debuted at Forrester's CX Summit EMEA 2025. Created to be fast-paced, emotionally engaging, and highly collaborative, the Experience Room offered participants — working together as a ba…

1
241. The Real Reason You’re Still Not Acting Like Your Next Level (& Why Awareness Alone Isn’t Enough) 24:51

3M ago24:51

24:51

You’ve journaled. You’ve visualised. You’re more self aware than ever… So why do you still feel stuck in the same patterns? In this episode, I’m breaking down the real reason you’re not acting like your next level self, even though you know what to do. We’re diving into the neuroscience and subconscious psychology behind self sabotage, resistance, …

1
412: Live At CX Summit NA, 2025 20:29

3M ago20:29

20:29

We come to you live this week from Forrester’s annual CX Summit NA conference in Nashville! This year, Forrester unveiled its new Total Experience Score framework, a new measurement that connects brand and CX to deliver a more comprehensive picture of where brands stand. We spoke to some Forrester analysts at the event to discuss the research they …

1
240. Why You Always Leave Things to the Last Minute (Even When You Swear You Won’t This Time) 22:28

3M ago22:28

22:28

Why do you always leave things to the last minute, even when you swear you wouldn’t this time? I’m not here to give you productivity hacks or tell you to set the bloody deadline earlier. I’m going to show you what’s really happening in your brain. You’re not lazy or have poor time management skills – it’s your nervous system survival strategy! You’…

1
From Patient to Purpose: A Nurse Coach’s Mission to Transform Organ Donation Support- Taylor Byrer BSN, RN, NC-BC 1:00:44

3M ago1:00:44

1:00:44

From Patient to Purpose: A Nurse Coach’s Mission to Transform Organ Donation Support- Taylor Byrer BSN, RN, NC-BC Highlights “I was telling these two about my story and about how I needed a liver. And it was the most moving, most like chilling experience, like every single hair on my body was standing straight, because then the next time that we me…

1
411: Harley Manning’s Five Universal Truths of CX 33:20

4M ago33:20

33:20

Harley Manning, longtime Forrester analyst and author of the seminal book on CX, "Outside In," takes a break from retirement to discuss the evolution of CX over the past decade. Harley dives into the foundational principles of CX, the importance of emotion in creating customer loyalty, and how CX efforts must tie into business results. Harley also …

1
239. Why You Keep Snapping Back to Your Old Identity 24:51

4M ago24:51

24:51

Do you ever feel like you're making progress only to blink and find yourself back where you started? Snapping back to your old identity is frustrating as hell, especially when you're doing the work! I've had this exact conversation with my clients countless times. They ask, "Beck, we've looked at this belief, we worked through it, so why do I keep …

1
410: Practitioner Stories: Zurich Insurance Transforms CX With AI 29:45

4M ago29:45

29:45

Conny Kalcher, Group Chief Customer Officer of Zurich Insurance, discusses the transformative role of AI in customer experience with us. Conny shares insights into Zurich's journey towards becoming more customer-focused, emphasizing the importance of empathy, transparency, and reliability in AI applications. From speeding up claims processing to en…

1
238. 7 Messy Signs You're Upleveling (When Success Feels Like Failure) 21:54

4M ago21:54

21:54

Are you in the middle of your launch feeling like you want to burn it all down? Don't light the match yet! It might be one of the signs you're uplevelling. In today's episode, I'm talking about what's really happening in your subconscious when everything feels foggy, overwhelming, and off-track. The truth is, sometimes the most uncomfortable moment…

1
409: Live At CX Summit EMEA, 2025 24:01

4M ago24:01

24:01

We come to you live this week from Forrester’s annual CX Summit EMEA conference in London, England. This year's summit is all about the gap between brand and customer experience and between strategy and execution with a dive deep into metrics and journeys. We capture some attendee and speaker voices discussing the research shared during the event.F…

1
237. What It Really Looks Like to Make Your Next Level Feel Normal 28:51

4M ago28:51

28:51

What if your next level didn’t feel like a leap… but your new normal? In today's episode I take you deep into what it actually looks like to normalise your next level not just from a mindset perspective, but from a neuroscience and subconscious lens. If you’re chasing bigger goals, higher income, deeper impact but your results aren’t matching your …

1
408: Practitioner Stories: The Epic Transformation Of Frontier Communications 21:00

4M ago21:00

21:00

Frontier Communications emerged from bankruptcy in 2021. That bankrupcy was the result of a broken customer experience sitting on terribly broken and outdated systems. It's new CEO launched four priorities to refocus the organization: Build fiber, sell fiber, improve customer service, become operationally efficient. Frontier's Chief Customer Operat…

1
236. How NLP Helped Me Build a Multi-6 Figure Business 26:48

4M ago26:48

26:48

In this episode, I’m walking you through exactly how I help clients collapse ten years of mindset noise in just one conversation and how you can learn to do the same. We’re talking about what actually rewires your subconscious (hint: it’s not another pep talk or affirmation), the real reason you keep spiralling post-launch or tweaking your content …

1
407: Why People Buy 24:46

4M ago24:46

24:46

Angelina and Martin are joined by returning guests Maxie Schmidt and Dipanjan Chatterjee to explore the fascinating psychology and data behind consumer purchasing decisions. Drawing from their latest Forrester research, we unpack why people say they buy versus why they actually do—and how brands can use this knowledge to better serve their customer…

1
235. Subconscious NLP Techniques I Use on You Without You Noticing 29:59

4M ago29:59

29:59

Did you know the NLP techniques I use are working on your subconscious even right now at this exact moment? Those "throwaway questions" I ask? That colour we keep talking about? The random conversation when you're spiralling? None of that is bloody random! Your subconscious is being rewired completely on the sly, and it's working because you don't …

1
Maximizing Nurse Coaching with Hypnosis- Mary Cohen MSN-ED, RN, AHN-BC, HWNC-BC, CH, NLP 58:47

5M ago58:47

58:47

“I find that people make the changes best when they uncover the information themselves. I can offer them information, but unless they come up with that solution, that's where real magic happens. That's where change happens when they come up with their own solution. And I find through the subconscious work with hypnosis and yoga nidra, that sometime…

1
CX Cast Replay: Paying Employees For CX Is A Bad Idea 18:13

5M ago18:13

18:13

Originally episode 147, this recording kicked off a theme we've continued to cover: employee CX.Show Notes:Originally episode 147, this recording kicked off a theme we've continued to cover: employee CX. VP, Principal Analyst Maxie Schmidt and former CX Cast host Sam Stern dive into how incentivizing better CX scores encourages unintended behaviors…

1
234. Starting a Second Business: The Real Story Behind My NLP Certification School 37:07

5M ago37:07

37:07

In this episode, I take you behind the scenes of one of the biggest business decisions I've ever made - starting a second company: The Subconscious Institute. From a mindset blog in 2019 to signing my first five clients, to becoming a globally recognised subconscious expert, this is the honest, unfiltered story of how a vision turned into a legacy.…

1
406: Is AI Revolutionizing The Contact Center? 19:27

5M ago19:27

19:27

This week, Principal Analyst Max Ball joins to explain the history and current state of AI in the contact center. Max highlights the immediate improvements brought on by AI and outlines areas where AI still has far to go. We also touch on the challenges faced by human agents and the confusion around terminology like "agentic" and "agents."…

1
233. Why Avoiding Your Emotion is Blocking Your Next Level 24:11

5M ago24:11

24:11

Are you tired of carrying that emotional backpack up your mountain of scaling your business? Avoiding your emotions might feel like a smart thing to do so you don't get overwhelmed, but I'm here to tell you it's actually keeping you stuck. In today's episode, I share exactly what happens in your brain and body when you push those big feelings away …

1
405: High-Tech Industry CX Strategies 21:15

5M ago21:15

21:15

High-Tech firms operate in fiercely competitive and price-sensitive industries, making CX a potentially transformative differentiator — if implemented effectively. Principal Analyst Su Doyle joins us to share practical CX strategies tailored for high-tech firms, emphasizing the importance of aligning CX with business objectives, leveraging customer…