Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Keystone Hospitality Property Development and Gerry MacPherson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keystone Hospitality Property Development and Gerry MacPherson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

How Can I Offer A Personalised Guest Experience Without Burning Out?-096

6:59
 
Share
 

Manage episode 516684892 series 3533767
Content provided by Keystone Hospitality Property Development and Gerry MacPherson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keystone Hospitality Property Development and Gerry MacPherson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

How to Add Personal Touches That Don’t Eat Up Your Time

Running a B&B doesn’t mean running yourself ragged. In today’s episode, we break down the top ways to create warm, memorable moments for guests—without losing hours each week. From handwritten notes to pre-baked cookies and smart automations, this one’s packed with practical gold.

🎧 Tune in now and learn how to rotate guest experiences that feel personal, save time, and boost reviews.

⏱️ TIMESTAMPS
0:00 – Welcome + Episode Teaser
1:20 – What Makes a Touch “Personal”?
3:00 – The Power of Batch Notes
4:50 – QR Code Hacks
6:45 – Creating Atmosphere with Scent & Sound
9:00 – One Email to Rule Them All
12:00 – Weekly Rotation Calendar
14:00 – Final Thoughts + Takeaways

#GuestExperience #BedAndBreakfastTips #BnbOwners #HospitalityHacks #GuestExperience #SmartHospitality #BnbMarketing #TimeSavingTips #BnbLife #SmallBusinessHospitality #BnbAutomation

TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/10/how-can-i-offer-a-personalised-guest-experience-without-burning-out-096

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

  continue reading

95 episodes

Artwork
iconShare
 
Manage episode 516684892 series 3533767
Content provided by Keystone Hospitality Property Development and Gerry MacPherson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keystone Hospitality Property Development and Gerry MacPherson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

How to Add Personal Touches That Don’t Eat Up Your Time

Running a B&B doesn’t mean running yourself ragged. In today’s episode, we break down the top ways to create warm, memorable moments for guests—without losing hours each week. From handwritten notes to pre-baked cookies and smart automations, this one’s packed with practical gold.

🎧 Tune in now and learn how to rotate guest experiences that feel personal, save time, and boost reviews.

⏱️ TIMESTAMPS
0:00 – Welcome + Episode Teaser
1:20 – What Makes a Touch “Personal”?
3:00 – The Power of Batch Notes
4:50 – QR Code Hacks
6:45 – Creating Atmosphere with Scent & Sound
9:00 – One Email to Rule Them All
12:00 – Weekly Rotation Calendar
14:00 – Final Thoughts + Takeaways

#GuestExperience #BedAndBreakfastTips #BnbOwners #HospitalityHacks #GuestExperience #SmartHospitality #BnbMarketing #TimeSavingTips #BnbLife #SmallBusinessHospitality #BnbAutomation

TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/10/how-can-i-offer-a-personalised-guest-experience-without-burning-out-096

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

  continue reading

95 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play