Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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Jen Weaver Podcasts
Welcome to My Spoonie Sisters! If you're wondering what a "Spoonie" is, it’s a term lovingly embraced by those living with chronic illnesses, based on the Spoon Theory. It’s all about managing our limited energy (or “spoons”) while navigating life’s challenges. Each week, join us to hear from your "Spoonie Sisters" host, co-hosts, and our inspiring special guests as we share real-life stories, tips, and encouragement. Whether you're here to learn, connect, or feel less alone, you’ll find a s ...
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Welcome to Our Skin, a Personal Discovery Podcast. Each week, host Holly Frey showcases a personal story from someone who lives–and thrives!--while managing psoriasis. Being diagnosed with a chronic skin condition can throw anyone off track, but Our Skin guests have a message of hope: a diagnosis can be an opportunity to discover new things about ourselves, our grit, and our power. In addition to these tales of hope, Frey and her guests plunge into the jaw-dropping, bizarre, and occasionally ...
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The Curious Builder is a podcast that gives a voice to Minnesota building industry professionals, providing them a platform to tell their stories about starting and growing their businesses, highlighting challenges and wins, and revealing insights listeners may apply to their own businesses and experiences.
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Move It or Lose It is a podcast about all things that Move the Mind, Body, Spirit and Soul. Your Host, Kathy Chester is an MS Warrior, Certified Personal and MS Fitness Trainer, Prenatal and Group Fitness Trainer. Having MS and Rheumatoid Arthritis and Epilepsy, Kathy brings insight and an inside view to how important MOVEMENT is to the Autoimmune community. We have fun guests and cover things that maybe others don't want to talk about regarding Multiple Sclerosis and other Autoimmune Diseases.
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Earn your OT CEUs by listening for free to our episodes, then logging into the OT Potential Club to take a quiz and earn a certificate. In each episode, we discuss new OT-related research and invite an expert guest to pull out actionable takeaways. Perfect for occupational therapists and occupational therapy assistants. Episodes are released every other week.
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The Digital Agency Show | Helping Agency Owners Transform Their Business Mindset to Increase Prices, Work Less, and Grow Profits
UGURUS Hosted by Brent Weaver
Helping digital agency owners transform their business mindset so they can increase prices, work less, and grow profits. A weekly podcast where host Brent Weaver chats with today's most successful entrepreneurs running digital agency businesses in the web design, web development, and digital marketing industry. Brent also chats with high-profile entrepreneurs and other smart people that can help listeners grow their digital agency. Each interview deep dives into the emotional details of goin ...
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What Did I Just Read? is the podcast where best friends Holly and LA spill the tea on a new romance novel every week. From toe-curling chemistry to over-the-top drama, they break down all the steamy moments, swoon-worthy characters, and plot twists that will have you blushing (or maybe even fanning yourself). No genre is off-limits—whether it’s contemporary, historical, or paranormal, these two dive headfirst into every page-turner with no filter. Expect plenty of laughs, lots of sassy comme ...
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#118 AI Chat and Clinical Decision Support with Jen Weaver
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55:08One year ago, we released an OT Potential Podcast episode exploring what AI could conceptually mean for clinical decision support. Fast forward to today—and AI chats have become a regular part of the decision-making process for many healthcare providers. In fact, OpenEvidence now reports that 40% of U.S. physicians use their platform daily. At OT P…
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Coach Rios’ Support Report Gets Value from Customer Noise | Episode 23
36:33
36:33
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36:33This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. What does it take to turn everyday customer conversations into insights that guide the whole business? In this episode of Live Chat with Jen Weaver, I sit down with Andrew “Coach” Rios, a veteran support o…
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Survivor Spoonie Edition: What's in Your Bag
17:47
17:47
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17:47Ever wish your bag could calm a flare before it starts? We empty our real spoonie survival kits and show exactly how we plan for pain spikes, long waits, and the kind of detours that come with chronic illness. From compact pain tools to mood-lifting comforts, you’ll hear how we choose items that solve predictable problems—then scale up for travel w…
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#140 | Nick Schiffer | NS Builders | From Haters to Headlines: How Nick Schiffer Turned Skepticism Into a Masterpiece
1:03:44
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1:03:44In this episode of The Curious Builder Podcast, Mark Williams sits down with Nick Schiffer of NS Builders to dive deep into the journey of building the iconic 45 White Oak home. They chat about the challenges of pushing boundaries in luxury spec building, the importance of team effort and relentless vision, and how storytelling and true craftsmansh…
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Send us a text Holly & LA howl over Ali Hazelwood's latest book "Mate". Check out our episode on Bride as well, Season 2 Episode 2! Next book: Alchemy of Secrets by Stephanie Garber Have a book you want us to cover? Have any good recommendations to add to our Pain & Pleasure Wheel? Want to sprinkle us with compliments? FIRST, FOLLOW US! SECOND, lea…
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#119 OT and PT Collaboration with Rebeca Segraves
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57:37OTs and PTs compete in many ways. We can be found competing over: Patient time Who gets to bill which code on which day Recognition And scope of practice But, as looming outside forces like AI and decreasing reimbursement rates threaten our professions, it is critical to change our postures toward interprofessional collaboration. And, there is no P…
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Q & A | How a $2.4 Billion Lawsuit Led to a Builder's Comeback: Chicago Summit Stories You Need to Hear
27:57
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27:57In this Q&A episode, Mark gives us a fun and honest recap of his time at the Contractor Coalition Summit in Chicago, from emotional breakthroughs to behind-the-scenes laughs and epic house tours. He talks about the power of opening up, the need for boundaries to create freedom, and how hanging out with other builders can totally change your busines…
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Please Stop Touching My Stuff, But Also Thank You For The Dishes
24:57
24:57
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24:57Holiday joy doesn’t have to come with a meltdown. We open up about how to survive loud rooms, heavy schedules, and high expectations while living with chronic illness or limited energy. From early meal prep to quiet “time-out” routines, we share the small moves that make the season easier, calmer, and genuinely more fun. We get practical about paci…
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#139 | Live from Mysa Hus | The Calm You Crave, The Craft That Created It: Mysa Hus | with Marc Cabrera and Mark Brandenhoff of Pella Windows, Alex Sernick of Huber Engineered Woods, and Chris Jessen of ...
1:08:39
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1:08:39In this live episode of The Curious Builder podcast, Mark brings together his crew from Pella Windows, Huber & Zip, and Rockwool for a fun and lively chat at Mysa Hus. They dig into what makes this build stand out—think cozy vibes, wellness-driven design, and the power of working with partners you actually like. It's all about pushing home building…
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Q & A | Inside 45 White Oak: Staircases, Skylights, & Serious Craftsmanship
30:35
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30:35In this Q&A episode of The Curious Builder Podcast, Mark takes you inside one of the most talked-about custom homes in the country: Nick Schiffer's 45 White Oak. From hand-troweled plaster to 800-lb sliding doors and a $250K sculptural staircase, this tour is packed with "moments of delight" and mind-blowing craftsmanship. Hear how a retired plaste…
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A snack can save your night—or sink tomorrow. We spin our community’s wheel of topics and dive into the art of balanced snacking for spoonies: how to crush cravings, steady energy, and keep flares at bay without giving up the foods you love. From salty crunch to chocolate fixes, we share the swaps and habits that actually stick. We start with prote…
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#138 | Alex Little | Little Financial | From Broke to Booked: Builder Finance Hacks
1:03:17
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1:03:17What does a recovering accountant, a fractional CFO, and a former would-be pararescue jumper have in common? It's all Alex Little of Little Financial. In this episode of The Curious Builder Podcast, Mark and Alex dive into the silent profit killers hiding in your business, what the heck a 2% leak is, and why cash in the bank doesn't always mean pro…
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Q & A | Behind the Scenes at Sauna Camp 2.0: How Builders Build Community (and Sweat Together)
22:25
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22:25In this Q&A episode, Mark gives us the scoop on Sauna Camp 2.0, the buzz around the epic 45 White Oak build, and what's happening with his own Mysa Hus project. He opens up about leadership hiccups, the ups and downs of running a construction team, and why wellness and good vibes matter when building standout homes. If you're into behind-the-scenes…
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Move It or Lose It | Episode 139 Part 02 | Ralph Cortese: Hope in Recovery
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24:31Move It or Lose It | Episode 139 Part 02 | Ralph Cortese: Hope in Recovery Strength that you didn’t know you had. Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to know more about Ralph Cortese and Stroke Warrior Radio? 💻 Website: https://www.strokewarriorradio.com/who-we-are.html 📸 Instagra…
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When Kathy Chester lost her eyesight in one eye on Mother's Day over twenty years ago, she had no idea this would be the beginning of her journey with multiple sclerosis. As a former gym owner and lifelong athlete, her first instinct was to "run it out"—pushing her body harder in hopes of defeating the disease through sheer determination. Today, th…
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#137 | Ami Harari | LA Build Corp | Recession, Failure, & $12,000 Mistakes: Inside the Grit of L.A. Build Corp
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1:01:25In this episode of The Curious Builder Podcast, Mark sits down with Ami Harari from L.A. Build Corp and gets real about what it's like to build homes (and a business) in Los Angeles. Ami shares his journey from the Israeli military to moving trucks to leading a top-notch construction company—and all the wild twists along the way. They swap stories …
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Occupational therapy assistants are the bedrock of treatment provision in many OT departments throughout the country. In fact, In large rural SNFs, around 58% of OT staffing minutes are by OTAs. And, in rural and underserved communities, about 48% of all Medicare outpatient therapy services are provided by OTAs. But, not enough continuing education…
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Q & A | Closing Out the Year With a Bang: The Builder's Playbook for Success, Strategy, & Sanity
22:39
22:39
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22:39Mark's back with a solo Q&A episode that hits all the good stuff—business strategy, team communication, self-leadership, and building wealth like you build a house: with a plan. He shares a behind-the-scenes look at the live Mysa Hus event, how he's using Fridays for deep work, and why the "losers are winners" mindset still fuels everything. A shor…
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Move It or Lose It | Episode 139 Part 01 | Ralph Cortese: Hope in Recovery
43:49
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43:49Move It or Lose It | Episode 139 Part 01 | Ralph Cortese: Hope in Recovery Strength that you didn’t know you had. Part 02 airs next week on Wednesday, October 29th! Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to know more about Ralph Cortese and Stroke Warrior Radio? 💻 Website: https://ww…
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The Power of Mail: Turning Chronic Illness into Advocacy
42:10
42:10
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42:10When life deals you a complicated hand of chronic illnesses, what do you do with it? For Erica Falco, the answer was clear – transform it into a mission of connection and hope for others walking similar paths. At just 30 years old, this former elementary school teacher navigates a complex medical reality that includes stage 4 endometriosis (found t…
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#136 | Ali Awad | Awad Architects | Architects vs. Builders: How Ali Awad Thrived Where Most Clash
54:04
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54:04On this episode of The Curious Builder Podcast, Mark hangs out with Ali Awad from Awad Architects and they dive into Ali's journey—everything from running a design-build partnership for 25 years to the behind-the-scenes of working on tons of homes in Southwest Minneapolis. They swap stories about what makes partnerships work, why good client relati…
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#116 OT and Heart Disease with Sabina Kahn
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55:55Heart disease is the most common serious chronic condition among adults. In fact per the latest report staggering 1 in 3 US adults received care for a cardiovascular risk factor or condition in 2020. The same report projects that annual inflation-adjusted health care costs attributable to cardiovascular conditions will nearly quadruple from $393 bi…
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Q & A | From Imposter Syndrome to Profit: Alumni Share Real Lessons from the Contractor Coalition Summit
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34:01On this Q&A episode of The Curious Builder Podcast, Mark Williams sits down with alumni from the Contractor Coalition Summit—Brad Robinson, Danielle and Michael Gutelli, and Jared Miller—to talk about how the summit totally changed the game for their businesses and personal lives. They swap stories about learning from top builders, building real fr…
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Leading Through Layoffs: Building Teams When Budgets Shrink | Episode 22
35:38
35:38
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35:38This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. What happens when budgets shrink, layoffs ripple across the industry, and leaders are asked to do more with less? This week on Live Chat, I sat down with Alisha Joseph, founder of Savvy Service Pro and cre…
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What happens when the medical establishment tells you your debilitating symptoms are "all in your head"? Dr. Diana Driscoll shares her journey from successful optometrist to disabled POTS patient and groundbreaking researcher. After a virus triggered debilitating autonomic dysfunction, she and her children faced severe health issues, prompting her …
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#135 | Kali Sudbrook | Beachside Custom Gyms | Home Gyms Are More Than Dumbbells: How the Wellness Boom Is Changing Homebuilding
1:03:08
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1:03:08In this episode of The Curious Builder Podcast, Mark hangs out with Kali Sudbrook from Beachside Custom Gyms to talk all things home wellness and fitness spaces. They share Kali's wild leap from a cushy corporate job to designing killer custom gyms, and chat about how the wellness industry is exploding in homebuilding right now. If you're into buil…
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Hot take: I loved working in a Skilled Nursing Facility. Skilled nursing facilities are one of the highest paid settings for occupational therapy professionals. And about one-fifth of us work in one. But, work in one can have a bad rap. In today’s intro to SNF OT course, we’ll walk through the common challenges, and immense opportunities of working…
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Q & A | Unlocking Success: Lessons Learned at the Contractor Coalition Summit
23:48
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23:48In this Q&A episode of The Curious Builder Podcast, Mark flies solo to share how the Contractor Coalition Summit has seriously leveled up his business game. He chats about everything from getting paid for pre-construction work and using AI, to building a powerful brand and connecting with awesome industry folks. If you're on the fence about going, …
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Move It or Lose It | Episode 138 | Adam Powell: MS Questions & Myths answered
55:42
55:42
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55:42By Kathy Chester
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Steve Lovelace didn't plan to share his recent health crisis on the Spoonie Sisters podcast, but sometimes the most powerful conversations happen unexpectedly. When Steve woke at 3:30 AM with unmistakable heart attack symptoms, he made a decision he now warns others against – driving himself to the emergency room. Despite his high pain tolerance de…
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#134 | Alex Chou | Harnish Workwear | Wearing Your Brand (Literally): Harnish and the Power of Jobsite Style
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54:23How do you reinvent the world's most basic item—a T-shirt—and make pants that actually fight back against plumber's crack? In this episode of The Curious Builder Podcast, Mark sits down with Alex Chou, co-founder of Harnish Workwear, to talk about premium workwear, design snags, field testing with framers, and why durability shouldn't mean looking …
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Q & A | Losers are Winners Part 9: Burnout, Boundaries, & the Wake-Up Call That Changed Everything with Tyler Grace
21:15
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21:15Builder. Dad. Almost burnout casualty. Tyler Grace joins Mark for a raw conversation on why "doing what you love" can still land you in the ER. They dive into stress, ego, profitability, and how Tyler finally drew a line between life and business. Come for the honesty, stay for the dad jokes—and leave with a better plan for your own business sanity…
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S3 E5 - Scythe & Sparrow by Brynne Weaver
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24:21Send us a text In this episode Holly & LA chat about the last and final installment of Brynne Weaver's Ruinous Love Trilogy series Scythe & Sparrow. Also check out our episodes covering both previous books in this series: Butcher & Blackbird and Leather & Lark . Have a book you want us to cover? Want to sprinkle us with compliments? FIRST, FOLLOW U…
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From Boring to Brilliant: Raising Energy on Virtual Calls | Episode 21
46:14
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46:14This podcast is sponsored by Supportman which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. Ever leave a virtual meeting wondering why it felt flat, even though the content was solid? In this episode, I’m joined by Anders Boulanger, founder and CEO of Engagify and author of Engage First (coming Oc…
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Turning Diagnosis Into Mission: The Birth of Lori Health
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30:35Ever Googled your symptoms only to fall down a rabbit hole of doom and gloom? You're not alone. When Asmaa was diagnosed with multiple sclerosis in 2022, she desperately searched for someone who could tell her life wasn't over—someone who looked like her, talked like her, had a career, was getting married, but was 10 years ahead in their journey wh…
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#133 | Todd Milburn | Edina Chief of Police | Break-Ins & Builder Blunders: Straight Talk with Edina's Police Chief Todd Milburn
1:12:31
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1:12:31In this out-of-the-box episode of The Curious Builder Podcast, Mark sits down with Chief Todd Milburn of Edina to talk jobsite theft, neighborhood safety, and what builders and homeowners should really be thinking about when it comes to security. They dive into public safety tech (like license plate readers), the rise of crime-of-opportunity, and h…
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#114 OT, Nitrates, and Cancer Prevention Post with Jesse E. Bell
1:01:28
1:01:28
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1:01:28It’s no secret that I believe occupation therapy is entering its prevention era. We are starting to leverage our skillset not after a terrible health incident has occurred, but at the first sign of trouble. As I imagine this not-too-distant reality, there is one deeply personal area that I am so eager to see us shift our energy toward: Cancer preve…
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Drive, Defy, and Define: Ivy Smith on Psoriasis, Stunt Work, and Self-Acceptance
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29:58Model, actress, and stunt driver Ivy Smith first noticed psoriasis after the birth of her second child, but it took years, another pregnancy, and mounting pain before she finally got a diagnosis. In this episode, she opens up about battling stigma on set, the slow journey to show her skin with pride, and how adrenaline-fueled stunt driving became a…
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Q & A | Losers are Winners Part 8: From Massive Debt to Entrepreneurial Wisdom with Paul Krumrich
32:47
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32:47In this Q&A episode of The Curious Builder Podcast, Mark Williams sits down with Paul Krumrich for a super honest chat about the rollercoaster of being an entrepreneur. Paul opens up about his own big mistakes, like taking on risky debt and being maybe a little too honest with his team during rough times. They both talk about why willpower matters …
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Have you ever left your rheumatologist's office feeling like they were speaking an entirely different language? You're not alone. Medical terminology can be overwhelming, especially when you're newly diagnosed with rheumatoid arthritis and trying to make sense of your new reality. This episode brings together a remarkable panel of experts who offer…
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#132 | Martin Davies O'Connor | Mill City Restoration | Punk Rock, Paint, & Pivot Tables: Meet Construction's True Renaissance Man
1:18:44
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1:18:44In this episode of The Curious Builder Podcast, Mark Williams sits down with Martin Davies O'Connor from Mill City Restoration for a lively chat about Martin's fascinating career path—from punk rock and Excel training to importing tequila from Mexico and ultimately running a successful commercial painting business in Minnesota. They dive into the r…
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#113 AI’s Potential in Child Development with Mati Kochavi
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59:00Artificial intelligence is rapidly transforming healthcare—and pediatric occupational therapy is no exception. This course aims to spark your imagination about AI’s potential to strengthen how we support child development. From enhancing your assessments with rich data to making interventions more accessible, AI holds promise for both clinicians an…
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Move It or Lose It | Episode 137 Part 2 | Dr. Joshua Katz: Helping disrupt ideas about MS treatment
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57:46Move It or Lose It | Episode 137 Part 2 | Dr. Joshua Katz: Helping disrupt ideas about MS treatment Part 2 of a great conversation with neurologist, Dr. Joshua Katz about the MS treatments available and the breakthroughs being made. Dr. Joshua Katz graduated from Tufts University School of Medicine in 1992. He is the director of The Elliot Lewis Ce…
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Send us a text In this episode, we chat with author Yiming Ma about his debut novel These Memories Do Not Belong to Us - A constellation novel that dives into the different perspective of characters living through war, a pandemic, and the aftermath that follows when technology is introduced to share, modify, and ultimately monetize on personal memo…
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Your Recovery Plate Matters More Than You Think
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31:27Nutrition might be the most overlooked aspect of surgical recovery, yet it fundamentally shapes how quickly and completely our bodies heal. In this deeply practical conversation, the Spoonie Sisters welcome holistic nutritionist Jacqueline Lovett to explore the powerful connection between what we eat and how we recover. We dive into why protein bec…
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Q & A | Losers are Winners Part 7: How Admitting Failure Built a Million-Dollar Business with Mike Weaver
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30:12In this Q&A episode, Mark sits down with his friend Mike Weaver for a really honest chat about learning from mistakes—both at work and in life. Mike opens up about a big blunder early in his career that taught him why being upfront with clients matters so much, and he also shares his incredible journey losing 170 pounds (seriously impressive!). It'…
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Conquer QA Overwhelm with Stacy’s Fearless Ten-Ticket Method | Episode 20
31:47
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31:47This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. “Consistent quality review, I think, is better than no quality review.” That’s the principle that guided Stacy Justino, Product Support Manager at PetDesk, when she launched a brand-new QA program for vete…
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What happens when a medical professional becomes the patient? Melissa Marquis—a nurse with over 25 years of experience in emergency preparedness—shares her remarkable journey from healthcare provider to autoimmune patient after being diagnosed with limited cutaneous systemic sclerosis following a frustrating 10-year search for answers. Drawing from…
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#131 | Jen Veralle and Sara Whicher | AIA Homes by Architects Tour | From Rejection to Revolution: The Tour That Changed Minnesota's Home Scene Forever
1:03:33
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1:03:33In this episode of The Curious Builder Podcast, host Mark Williams chats with Jen Veralle and Sarah Whicher about the behind-the-scenes journey of launching the AIA Minnesota Homes by Architects tour, now celebrating its 18th year. They dive into how the tour started, what makes it unique, the challenges and successes they've experienced along the …
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Behind the Mask: Raw Conversations When the Spoons Run Out
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48:45What does chronic illness really look like when no one's watching? When the "I'm fine" mask slips away? The Spoonie Sisters gather for an unfiltered, emotional conversation about the reality behind the façade. This episode dives deep into what happens when medication stops working, when anger takes over, and when your body betrays you despite doing…
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